Unresponsive money theft…read more
The place is fine, if you are looking to part with your money and a permanent contract with them. I joined for two weeks with the understanding that I will be cancelling my subscription by the end of the month, which was agreed upon. I even wrote in to say in writing I will not be continuing my membership. However, I was pushed again about upgrading my membership, to which I responded and reminded that I am not able to continue my membership here as I a moving on.
I receive a response that I am obliged to pay for next month, as I need to give two weeks notice, which I have. I responded again with this reminder, and my proof of written statement, to which I am responded with an invoice, and a charge on my credit card for the following month! I write back to inquire to which I receive no response.
Utterly unprofessional, and pure theft. There are other 1 star reviews on google reviews with the same issue. It appears their staff would also try to counter their reviews, by denying the act, rather than rectifying the issue.