Olga, the owner provided my husband and I with outstanding Customer Service. She listened to our…read morerequest and provided beautiful options. I walked out with the perfect Ring. We will be back!

Went here after another jeweler couldn't fix my wife's ring. We'll they said they could but it just…read morefailed again. Sais quoted the fix, then identified that the ring was created wrong and had to fix the gem basket, so they did without any added fee. Now I believe the ring is properly fixed.

This place is a fantastic local business !! Tucked away in an old two-story building. I'm glad that…read moreI found them he has excellent customer service, excellent workmanship and excellent pricing! Has also has nice things to sell at very good prices. I highly recommend

I brought in several pieces for repairs, a couple were a little tricky, but George did a great job…read moreand I am so happy to have my jewelry to wear again. Give this place a chance, you will not be disappointed.

Was so sad that I broke my rosary. Took it in Micheal helped me with no issues and fixed it like…read morenew. Amazing place. Thank you so much. Recommended 12/10

Very nice jeweler in the business strip behind Gaslight Theater…read more I came in to see about this faux pearl necklace of my wife's who received it from her late mother. It was discolored. Jack was professional, very friendly, and informative. He gave me a jar of their pearl cleaner. Gave. He has a wonderful personality. This jeweler has several collectables, too. Porcelain dolls, trains, etc. and also importantly, coins. They have a numismatist Tuesdays through Saturdays and do appraisals with offer to buy. I find this jeweler to be very helpful and friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I had my jewelry appraised here and the sales staff took the time to explain the rationale for each…read morepiece's valuation. No jeweler has ever done that before!

The staff is pleasant & efficient. In 2019 I brought my diamond engagement ring to check on the…read moreprongs. One visibly lost a tip but the other 5 were in good condition. They suggested I have it assessed with their goldsmith and I agreed. When the assessment came back, the goldsmith said the entire head had to be replaced. The price: $600. I took my ring to a private jeweler/gemologist for another assessment. He looked at my ring and said the damaged prong could be repaired and the others were in good condition. The price for the repaired prong; $45. Fast forward 2024. I notice a different prong tip missing, take the same ring in for assessment & am told the tip was missing & another looked "weak". It is sent to the goldsmith and am told the entire head had to be replaced - again. Price: $600. I take the ring to Ambassador and am told repair of the damaged prong & the weak prong would be $60. Total replacement of entire head $140. Work complete in 7 days. I'm not certain as to why the vast difference in cost. Ambassador has a 5 star review and friendly service. I try to bring business to family owned establishments, but I'm not returning to this one. Perhaps Thigpen should consider using a repair service with more reasonable prices. A Google search will reveal the average cost of repair of a prong is $45-$75.

R & J is the absolute best with jewelry and watch repair! I have now taken multiple watches and…read moredifferent types of jewelry there when I needed help and every single time they have been amazing. I've had a ring re-sized, earring wires replaced, and they even helped when I made the mistake of taking a watch somewhere else to get it fixed and got totally taken advantage of by that other watch repair company. Robert saved the day and fixed what that company had made worse than the original problem I'd gone to them with. I'll never stray again! I also took a watch I was giving as a gift there to have it sized correctly. Robert was kind enough to teach us how to use the watch even, since it hadn't come with any sort of owner's manual. In addition, I have had rings rhodium plated. I've also purchased jewelry from them -- they have a lovely selection of various types of jewelry including rings, necklaces, and watches. They also special order things, and I ordered a beautiful pair of gold hoop earrings. They are quick and communicative as well as extremely knowledgeable and friendly. Do yourself a favor, and if you need repairs for your jewelry, look no further than here!

Waited almost a month for a resizing that they said would be done in 3 days. The size is off and…read morehonestly I won't take it back. I called and emailed several times and they won't return a call or email. Even a lady answered the phone once and said she would call me back. She didn't either. Very unprofessional and I would not recommend going to this place.

Good work on ring resizing but very expensive. Unable to repair gold link bracelet & showed little…read moreinterest in helping me resolve the problem.

Their service is amazing. Everyone is there to help and find a solution. I have been going there…read morefor decades. Never disappointed

Quina has an amazing talent....your treasured pieces will shine…read more She has does beautiful wedding sets, I highly recommend her. A great story teller as well (;

I had my wedding band and engagement ring resized. Very helpful and fast service. Pleased with the…read moreprice too. I highly recommend. The store is located in La Plaza Shoppes where there are many good galleries and shops. Classy

This is my first choice for silver repair in Tucson. I have…read morea 80 year old Shriners silver money clip that is holding A 1886 Morgan Silver Dollar. The holding ring finally let go. I think an easy tac will put it back In my pocket. I have a piece of red coral I can't use because my gold chains won't pass thru the eyelet. I m Going to have it redone with a small gold oval ring. I just called to see if I need an appointment. They have been in town for decades. I ll be there in 30 minutes.

Maria and Enrique were the nicest folks I've met in the jewelry business. I am so glad I found them…read moresince I can bring whatever jewelry I need fixed and they do an awesome job. I love that their business is family owned and has been in Tucson since 1958. When I walk in, I am taken back in time. Their hospitality and great prices cannot be beat! ~Monette