BE AWARE: My Experience With Adam, Included Abusive Messages and Unresolved Damage…read more We hired Adam from this company about a year ago to install our furnace at our home in the North Bruce Peninsula, and I have had ongoing issues with the furnace ever since. Recently, I went to contact a different furnace technician, not realizing the number I called belonged to Adam. As soon as he recognized who I was, he replied with extremely rude and abusive messages, including calling me the C-word and insulting my husband. I have full screenshots documenting the entire exchange. He is also now claiming that I took two months to pay him. This is not accurate. I paid exactly the amount he originally quoted me, in full, and I have proof of payment. There was absolutely no reason for him to speak to me in the manner that he did. In addition, there is still unresolved damage to my floor from the original installation that was never repaired, despite multiple follow-up attempts on my part. As locals, we support our tradespeople and small businesses, but we also expect professionalism, integrity, and basic respect. This behaviour does not reflect our community or the way people here treat one another. This review reflects my documented experience over the past year. Between the ongoing furnace issues, the unresolved flooring damage, and the abusive communication, I cannot recommend this company.

We requested a quote on installing two bedroom minisplits from Adam at Tri-Ark and he responded…read morepromptly. The next business day we had our quote and we booked them the following day. The price was fair and it was important to us to have the work done as soon as possible as we had guests arriving the following week. We lucked out as Adam booked the electrician for 2 days later, and he and Josh installed the system the next day. The service was excellent, they cleaned up the work area and they had good ideas about the placement of the units for each room. Jordan too, in the office, was excellent to work with! Thank you Tri-Ark!

New water heater put in unit,--- My experience dealing with this Company, Sales and this crew, ---…read morethe plumbing and electrical work was done to my satisfaction. The area where they worked was left clean and tidy. Professionaly done. (Nice work) Pleasure to deal with. -- Thanks again. September 11th /25.

From the owner: Think of Cook's Plumbing & Heating Inc as your home comfort superheroes. A family owned and…read moreoperated company for over 30 years; we provide heating, cooling, geothermal and water system installations and repairs to home owners throughout Owen Sound. When you want it done promptly and professionally, just call Cooks!

I realize this will always remain a he said, she said issue but it needs to be addressed. I am a…read morelong standing customer of this business, so they were my go to when my hot water tank was leaking. Jason said the new technician could switch it out that day. When I came home from work , I noticed the fridge had been damaged . I was not seeking compensation, I was seeking accountability. Jason refused to call me or come look at the damage. In an email he said that my irresponsible tenant must have done it, then continued to send threatening emails when I asked him to call me. Myself , my husband and my tenant were all in the room where the damage occurred and would have noticed it. I realize this is is a first world problem and paid my bill in full. Very disappointed. Zero business acumen ...zero decorum

From the owner: Specializing in sales & service of all oil & gas heating & cooling systems. We offer sheet metal &…read moreduct work fabrication, installation & repair of all gas appliances, HRV's, boilers, furnaces, fireplaces & inserts, air conditioning and air quality units. 24 hour service available. Visit our NEW fully operational showroom featuring North American manufactured Tappan furnaces, air conditioning units & Continental fireplaces. First aid in home comfort.