The worst company I have ever done business with. After 13 years I finally cancelled my service and I am now a happy Comcast customer. Services are constantly down and the help desk is incompetent. In July 2018 some fool keyed my phone number into an inactive phone list and I had no phone or internet service for 13 days. The help desk was horrible. They kept putting the blame on Verizon saying that Verizon was not picking up the repair ticket. Finally after about 9 days I called Verizon myself and magically a tech was sent out the next morning who told me that there was no record of any help ticket being sent by Talk America. I was finally able to get the problem fixed through customer service but that was after not having any service for 13 days and I want to add that we do hot have smartphones so there is no data plan to fall back on and that I am an eBay seller and could not check my auctions. Also we stream everything so we could not use the Fire TV so that meant no television. I should have cancelled then but I stayed on and shortly after that we started to have problems with the phone service; no dial tone, phone will not ring but instead gives a short beep of sound, calls go right to voice mail etc. By the time they dispatched Verizon (at least 5 or more days later) the dial tone had come back on its own. Then about 2 weeks later it happened again which resulted on another tech from Verizon being called out and this time the line was down and he was able to see that the problem was on Cavalier/Windstream/Talk America's end. He called them himself and said they need to send a Talk America tech out which surprisingly they did the next day. The tech confirmed that the problem was in their lines but because it was an intermittent problem (the dial tone decided to come back while he was here) he could not fix it until it was fully broken. Okay...so he left and the next week I lost my DSL service. That was on January 21, 2019 and Talk America/Windstream/Cavalier (whoever they are) told me they were not going to send the tech back out again until January 30th! That was the last straw. We called and scheduled new service with Comcast but we wanted to keep out original phone number so we had to do a third party verification request. I did this on January 29th which was about 2 weeks prior to my shceduled installation date with Comcast on February 9th. On February 8th Talk America informed Comcast that they needed to have 3 to 5 more business days to make the transfer! So we had to be installed with a temporary phone number until they released the original number to Comcast. Five days later when I called for an update they still had not released the number and Comcast had to make a second third party verification request on February 13th. Tired of reading yet? There is more...the number was released on February 16th so today which is February 18th I called Talk America to make sure my service was cancelled and to dispute the $80 bill I just received for services that I was not able to receive only to be informed that I would not be released form my account until Comcast called them and stated that the switch over was complete and successful. They also said that because both I am my husband had told the help desk when they phoned to see if the DSL was working again that we did not need them to send the tech out on the 30th because we were looking for other service options that we would have to pay for that week because they closed out the ticket. I asked the fool I was speaking with on the phone if she was telling me that I should have let the tech come out anyway only to tell him that I did not need him to fix the problem because we were going to change providers and she said yes. So I called Comcast and the woman who was very nice said that she had never heard of such a thing, that once the phone number is transferred the account automatically closes. She said this was a first for her but she called the idiots for me and she was told...it will be turned off in a few days! Even she was frustrated after speaking to the morons in the customer service department. As of right now Talk America has not taken any action and their voice mailbox is still active. I asked the Talk America customer service rep for a corporate number where I could speak to someone about how a customer of 13 years is treated and was told there was no number for corporate...that the customer service department was the highest corporate level I could reach. There is more but by now you should have the picture. Again the worst company I have ever dealt with. If you are thinking about using them DON'T! read more