Excellent service from lobby to mechanic work. We got immediate service. The area was nice and…read moreclean. Professional and polite

The Firestone in Laplace are crooks. They try to mess over females. The men at the front desk are…read morerude and try to play people like they are stupid. As of now we have had problems with them on 3 different times. A little back story, I'm one of them men that work a lot so I have my wife take care of things for me. As for working on cars I can do most things my self but due to time I pay some one to do it. I try to stay local and support St. John parish. First problem with Firestone. A few years ago I had my Wife take one of my cars in to have the tires change. They stated that I needed a frontend alinement. Even though the car was not pulling or had bad ware on the tires I was changing, I decided that the car as a lot of miles and most likely could use it. When we got the car back and picked it up late that evening the steering wheel was turned 90 degrees. So we had to spend hours there the next day having them fix it. Second problem. I had my wife take her truck to them to have the tires replaced. After she pick the truck up it had a vibration. She took the truck back and they told her that was normal ( the tires had to break in ). Note I have a big truck with 35 inch tires and it doesn't vibrate. When I got home from work I went drive the truck and there is no way they balanced the tires. We went back up to Firestone and at first they tried to tell me the same thing but I called them out on their BS. They took the truck in the back and fixed the problem. They said one tire was a little off. Third and final time. In December my wife took my daughters car in for new tires and they said she needed a new battery so my wife had them put a new battery in. I wish wouldn't have had them do that due to the battery being under warranty at one on parts store but oh well. On Friday my daughter took the car in due to the parts stores saying the battery is bad. With it in warranty this should be free of charge but they tried to sell her a new alternator for $1000.00. Note you can get an alternator for $100.00 on line or $200.00 at the parts store. So she turned them down and said she will have her boy friend replace it. They ended up charging her $80.00 to replace the battery. After the battery was replaced she drove the car strait home and parked it to have the alternator changed. After her boy friend changed the alternator she went drive the car to check it out and it started acting up again. She took it to the auto parts store and they said again the battery is bad so she when to Firestone and they guys were rude to her and said she should have had them change the alternator. When I called them after talking a few minutes they agreed she should not have been charged for the battery. I will never use them again this was the last straw. I should not have to get involved just to have a car serviced.

I needed a battery and was traveling. Great quick service! So appreciate these courteous capable…read morepeople!

I had an emergency, tire issue. Despite the holidays they were able to get me in and out with a…read morehassle. All employees had an AMAZING attitude. Highly recommended

Replaced front rt wheel hub. Great service. Quick response. Very pleasant tech. Work clean not…read moremessy. Came to the job.

Had this person agree to a service but never showed up. Stop answering calls. I had two issues he…read morefixed o e and said he would return to complete never returned.

Stay away! They supposedly replaced the AC blower in my Sienna. Then the AC no longer blew cool. I…read moretook it back and they had it for THREE DAYS. When I called, I could tell by the tone of the girl's voice that they had forgotten about it, and that freon would be added. They charged me $68 and the air is still blowing warm.

Wouldn't recommend. Take WAY to long to service a vehicle. My car was with them for THREE days and…read morethey hadn't even begun to diagnose the problem. Find someone who understands that most cannot go a day without their car.

I now know that I had been spoiled being from the Midwest and growing up in a city where you can…read morethrow a stone and hit a damn good mechanic. It's something I value much more now in my life but you live and you learn. Its been some time, years, since I brought my old Dodge here for transmission work. But there are only two kinds experiences that stick out as unforgettable. When everything is great and goes right and when when everything goes bad and is abysmal. Well Cottoman certainly isn't great and they're expensive to boot. So if you want to drive a car out of a garage and have it towed back, then Cotton is for you.

I was having issues with my car and my family mechanic was unable to see what was wrong but one…read morequick phone call and visit to Cottman and my car was repaired in about 1 hour (with a part having to be ordered).The guys there were pleasant, helpful and most of all very professional! Todd even gave me a follow up call later that afternoon so yes, they do value their service and customers.