As I grew up in this area I have seen it go from the old classic little building with cement dining tables out front to this modern monstrosity that it is now, the parking lot and drive thru was an interesting choice to say the least, it doesn't really make sense to me, I don't think this eliminated the issues from before (issues meaning long line that blocked the right lane on snelling ave) I pulled up to order and was addressed over the intercom by a AI robot EW FREAKY! It took my order and when I pulled up to the window there were several people working so that seemed odd. Our nacho chips and hard shell tacos were stale, so that was super underwhelming and disappointing. How I feel about the new Taco Bell : If it ain't broke don't fix it. read more

So I'll start this off by saying Taco Bell is my favorite fast food and I typically order it once a week when I need a quick cheap lunch. Now pretty much all Taco Bell's tastes the same with few exceptions. S this review is not about the food it's a comparison. Over the past two months I have visited 4 Taco Bell stores in the Twin Cities. And I went 3 tomes a week to each store and I refrained from ordering on the app to see the overall all service I received from each place while ordering in the drive-thru. This particular location has the worst service imo. Each time I ordered here (different times of the day) it took forever to get my food. Not only that but 50% of the time the food was wrong. From the wrong sauce packets to the wrong food item. Btw, twice the whole order was wrong. The employees are super nice, but something is not quite right. So imo if you go to this location you might not get what you want. Now you can have them correct it I'm sure (I did not) but that takes time. Now you need to get out of your vehicle go in the store and correct the order. Now tbf it is the busiest Taco Bell too. Wait times during lunch are astronomical. The one positive thing again is the employees. They are super nice. read more

I used to work near here so I have made many trips to the previous iteration of this Taco Bell. Unfortunately, I've had nothing but bad experiences since they remodeled and switched to takeout-only. They have a small lobby where there is a shelf for picking up online orders, but they never put the orders on that shelf. They keep them behind the counter, and they don't staff the counter. This last time I was in that situation (along with someone who said he'd been waiting six minutes when I walked in); we could see our bags but no one would give them to us until two employees returned from a smoke break. When I was next in line I just said "order for Bob" and she handed it to me. But as I was exiting, she belted a mocking "ORDER FOR BOB" at me. As other reviews have noted, in addition to eliminating a dining room they made awful and straight-up dangerous changes to the parking lot and drive-thru area. That's why I'd ordered this for pickup. But holy crap, they are just mean people in there so I strongly recommend avoiding this Taco Bell. read more

Let me get this straight. Lose the dinning room? Make the parking lot and confusing as possible. Make the lobby so there's nowhere to sit or even stand without stepping on someone's toes. They've built a new building only to ruin it completely.... I know how cliche to complain about fast food right. But I actually enjoyed this location. Now I'm guaranteed to never return. read more

Taco Bell - Picture of the new and "improved" lobby - Fast Food Near Me - Saint Paul, Minnesota

This place is convenient but there's a lot of crackheads in the area asking for free food. Not feeling very safe grabbing food cause they harass you every time. Employees also usually forget to put sauce packs in the bag. The drive through is small and doesn't make sense at all. Food is hit or miss. read more

First of all... they made my order wrong the first time. The lady claimed she sees me all the time But i came there for the first time as a customer today. Im new to the area and it was a horrible introduction. I ordered 2 doritos locos tacos meals and 2 steak quesaritos because i heard they were being discontinued. I paid for my food and grabbed my receipt. I was handed a lighter bag than usual but since i was in the middle of a instacart order i just left assuming my food was correct The GM told me she was at the drive through all day but she wasnt the one i was dealing with when i ordered. She claimed she made sure all the receipts were in the bag but when u pay u get your receipt. It all around was a lot of excuses and when they remade my food there was hair in EVERY SINGLE TACOOO. I then called back and she told me to come back and instead i decided to make a review because theres no way in hell im letting those weirdo people make me food again. Like how u mess up and not remake my whole order just part of it and add hair to it. I called back and treated tf out of them. Now im trying to call back and there is a busy signal. They trina play me but im definitely the right one. read more

Taco Bell - Nacho Cheese Doritos Locos Tacos with hair. - Fast Food Near Me - Saint Paul, Minnesota

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I stopped by to order for my son. I decided to get myself a nachos bell grande. When I got the food I drove off. Down the street my wife noticed the bell grande was not inside. I turned around and went back. The drive through was very busy so I went in. I spoke with the employee who gave me the order and showed her the bell grande was missing. She consulted with her coworkers. I kept hearing the other workers talking amongst themselves in Spanish. It sounded as if they were saying the order was complete and everything was there. A lady came up and said it was in there. I told her no it was not. The lady who gave me the order said she seen me show her what I got. She mentioned the customer is right and to be careful as they will get a customer complaint. Then they yelled for a guy named Walter it sounded like. He spoke more Spanish and he told me twice everything was inside and both times I told him no it was not the lady who handed me the order reiterated that I showed her everything and for them to be careful because they will get a complaint. At this point not only did I not get what I paid for I also was accused multiple times of lying. I grabbed my order and told them not to worry about it. I will take it up with corporate. They do not open till 11 and I will be calling them in the morning. Im very insulted by the way they treated me as a customer. read more

Bad attitudes. Bad service. Repeated wrong orders. Refuse to make things right. Won't be back until they're under new management. read more

Absolutely the most horrible fast food experience ever. DO NOT VISIT THIS LOCATION. My food was cold, soggy, un edible, & just plain disgusting. I was so excited I ended up ordering a good amount of food. Just to not be able to eat any of it. My hard shell taco was so soggy it was falling apart. No crunch, or substance. The wrapper surrounding the food was so soggy it was sticking to the tortillas. The meat tasted odd & it was all a waste of time, money, gas, I am now left hungry and extremely angry. ZERO OUT OF 5 STARS. read more

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i've had amazing experiences here! definitely best taco bell i've been to in the twin cities...i moved here from california last year and was SO disappointed with every taco bell i'd been to before this one reopened. well done, guys! read more

The parking lot is terrible, super slow drive through. Once you are in the drive through line and if the service is slow (usually is!) you are trapped and have no choice but to go through the rest of the slow line. I sat for eight minutes once I got to the sign to order for the women to be able to take my order Once I placed my order there was one car in front of me waiting to pick up their order and we waited for another 15 minutes. once I got to the window to pay it took another 5 minutes to get the food This is the second time I have been here since it reopened, both times super slow. read more

Screwed up my order asked for 4 burritos gave me 4 tacos avoid if possible always mess up the order

Order-out only, so they can SCAM YOU. EVERY time I have ordered..NOTHING is correct. Extra onions? BARELY a few. Add Sour Cream? NONE! I PAID FOR ADD-ONS!! If I'm going to PAY for add-ons...then ADD THEM! You are pocketing my money and NOT delivering the promise. THAT IS FRAUD. What do you care? It's a take-out only business?! Am I going to drive back? Nope. BUT...it happens EVERY time! You are taking my money and not giving me the ingredients I asked for...AND PAID FOR M-F'ER!! Going forward...I am going to order at least 2 times per week...take a picture of my receipt and what I got. This franchise is committing FRAUD. Last night...no sour cream - I PAID FOR IT - and guacamole/ranch...NONE! I PAID FOR IT! This is FRAUD because I believe they all don't think I'll come back. Well...you fraudster...I'll be ordering multiple orders over the the next few weeks...taking photos of receipts and actual product. You are busted...I'll be reporting you to the highest authority because I can only imagine how much money you're making by up-charging and not delivering. You're DONE!! UPDATE:I just contacted the FTC and FCC. They advertise on the airwaves which makes it a Federal Crime. They are TAKING money for services not rendered. KNOWINGLY. I just filed...this franchisee has a little thing coming. You do NOT defraud consumers...and unfortunately...it's not realized until a man or woman gets home...and they bank on that. You all chalk it up to a "mistake", but trust me...it's no mistake. They are up-charging us...without spending the food cost. Rise up my fellow fast-foodies! This is FRAUD!!! UODATE: I just contacted Taco Bell headquarters. They are looking into this franchisee POS. read more

Gave the man my order, he repeated it back to me then he spoke to someone inside the restaurant then he repeated my order to me again & I said yes. 3 Chalupa Boxes no tomato. 1 chicken taco salad sauce on the side & 1 tostada. $23 something. We get home & the taco salad has beef no chicken. I call the restaurant several times, no one answers. Now someone in my family has to eat peanut butter & jelly while everyone else is eating Taco Bell. Plus I paid for a chicken taco salad! Smh read more

Impeccable. They got the order right and quickly corrected items when I needed to change my order slightly. They got our food to us insanely fast and it was hot and tasty. read more

Arrived at 2:40, 20 minutes before closing on 3-9-2020 the lady that answered said were closed, then she said we can do tacos when I commented you guys don't close for 20 minutes, then said we're actually out of everything. You need to see who was working that shift and time and do disciplinary action especially to the lady taking orders. I don't care of you close in 20 minutes and you hate your job, this is a business and if you don't do your job you should get fired. read more

Whoever designed this new parking lot should be fired. When it's busy cars get stuck all the time.

I waited in a busy drive-thru line, finally got to the speaker and they said they would take my order at the window. Waited 15 minutes to get to the window (I would have left, but I was trapped in line-poor design). Waited at the window for 10 minutes and no one took my order. One employee came and got her drink and a large sack of food and then left without making eye contact with me. I decide to just leave which proved difficult due to the last car in the drive-thru line blocking the exit. Another 5 minutes of maneuvering out of the line and lot. 30 minutes of my time and I didn't even get to order. read more

Horrible horrible horrible. The food must have been sitting there since morning shift and it's night shift . Unbelievable. Disgusted. Disappointed. Disgraceful. 0/5 should be an option. read more

Taco Bell - It's suppose to be a chipotle chicken griller. Was already deformed. The shell is hard and crusty. - Fast Food Near Me - Saint Paul, Minnesota

I don't care that its a chain or fast food.... if the service is good.... I call it out. Yeah, the food is not top of the line, but I don't expect it to be. For the few times that I do stop, the service is always nothing but great. Especially in the drive thru. The people taking orders are as polite and friendly as can be. Getting in is a pain if you are heading north on Snelling, but it is what it is... Sometimes a "run for the border" is just necessary and they are open late. That cheesy gordita crunch thingy is not bad.. read more

My local Taco Bell has improved over the course of time and I am extremely grateful. I only visit this location because it is convenient, though I'm not a big Taco Bell fan. There is rarely a wait in the lobby, and when there is it never exceeds 10 minutes. Typically kept clean, with mediocre customer service and great teamwork. I don't know if they are under new management, but there has been a drastic change and I am proud of it. Indoor seating only, and a relatively small parking lot. On bus line, across from holiday and a short walk to university, the lobby is open until 10. There are public restrooms available. read more

This is probably the closest Taco Bell for East Bank U of M students. There is one on Minnehaha Ave, that might be closer, but it's in a rather sketchy neighborhood. This Taco Bell on Snelling, isn't that much better, but I feel much safer there than down near Minnehaha Ave. If you want to go to a Taco Bell in a nicer area, go to the one in the quarry! It's a extra few minute drive, but worth it! Taco Bell! One of the very few decent fast food options in the Twin Cities. You can't go wrong with Taco Bell. I always go for the value menu! I just get crispy tacos, which are decent and the rice and bean burrito for a dollar. I've been to this location 3 times, I haven't really had many problems with them. One thing to note is that after 11PM or so, they stop having dine-in options. Their drive thru option is weird. there isn't really any noted lanes. The service here is rather slow as well. They need to have 2 lanes for orders just like they do in many new McDonalds, this would speed things up for us consumers. There should be plenty of room to add that 2 lane option. 2 Stars: Semi-convenient location. Slow service at times. Decent food. read more

Yuck. Always busy, so skipping the backed-up-into-traffic-lanes drive-thru to get service doesn't work. Be prepared to stand around waiting for your order about as long as you'd have wasted gas as if you were waiting in the drive-thru. Somehow, some way, they always mess up the order (?!). I get all the way home and back, found out they messed up the order, took the incorrect order back, handed it to the guy. The guy shoots the cashier a pained look, mutters under his breath about "fifth time tonight" and fixes my order (promptly--which was greatly appreciated). I got a feeling it happens all of the time. I leave, and--this is a true story--the doors are locked (it's 8 p.m. on a Tuesday)! The manager vaults (seriously!) over the counter and rushes to unlock it, mumbling they did that to keep "a prowler out." Great... Frankly, he probably would have been in good company with some of the shadier characters hanging out in the lobby chatting with the workers (and not eating). Maybe that's why everyone goes through the drive-thru? Anyway, avoid counter service if you can, they definitely prefer drive-thru and process those orders a bit better. Inside service is sketchy and a bit weird at night. This is the only fast-food service in the Midway that hasn't upgraded (sweet Denny's, Wendy's, and Arby's just a few blocks away, safe and cheap). They really need to upgrade this Taco Bell. read more

Horrible horrible customer service! I drove a little past the drive through and forgot my food after paying for it. I apologized immensely when the person came out to give me my food because I felt bad but instead got a lecture and big negative attitude instead. Wow... I cannot believe that happened when I showed how sorry I was to her. Not going to this Taco Bell anymore! Learn how to treat with respect and dignity! read more

4/5 times this place has been flawless however the last time I was here the nachos and the Gordita tasted like mold. I ended up throwing away half of my order. read more

Bruh, they gave my order wrong and the worst part is that they didn't give me no receipt. When I called to tell them about the order, the man over the phone was extremely rude, I tried to explain to him that they gave me a crispy chicken sandwich taco instead of my number 6 combo I originally bought. He then proceeds to say, "you need a receipt to replace your food", I told him, "I didn't get a receipt". His response was, "I don't have time for this or to talk to you". Then hangs up. Look I hate to be this person but they were unnecessarily rude, they got mad because they got my order wrong? Lmao. The jokes write themselves. read more

I love this Taco Bell- as far as fast and cheap food goes this place is it. Always open reliably late so I can get my late-night craving fix. Yes it does get a little busy in the drive-thru line but they always work efficiently and get my order correct every time. The staff are super friendly, pretty funny, and one thought I was a celebrity once so I'll take it. The food is gooey, creamy, and satisfying! Probably go here too often but I always leave happy :) read more

I was very excited that it was open at 4am but the dude taking the orders at the drive through was a mumbler and when I couldn't understand what he was saying he got irritated with me and told me "I already explained this to you". He then over enunciated which I actually think he should do from now on, because it was way easier to understand him even though he was only doing it to make me feel stupid. Food was okay, fries were old and not crispy, but like I said, it was 4 in the morning. read more

I wouldn't normally review a fast food place, but this location seems to always stand out whenever I order from them. The food seems better cooked and fresher, and the employees seem more professional and courteous than at other locations. I had never noticed any of this until one day I ordered food from another location (the Minneapolis one). It made me realize that this particular midway location has always made consistently better and fresher food and I'd gotten spoiled by them. read more

Dear Owner, Tonight I went through the drive thru placed my order, to find out I was missing a taco when I got home. This is literally the 3rd time this exact same situation of a missing taco has happened to me. I decided that's enough I'm sick of paying for food I have not received, I'm going to call the store and see how they handle these situations for the customer. Upon calling, a gentleman answered, he asked me if I had my receipt, if it happened in the drive thru and if I could come back. No I'm already home, he said please hold I'll get my manager. I waited for 30 seconds before being hung up on and then called back twice immediately no answer. I sure hope that's not how your manager decides to handle customer service. Im disappointed, and starting to wonder if its strategy to cheat customers out of food they paid for. If not, then their are some serious issues during packing of orders. I wish I could leave zero stars, but for now I'll leave one. Tomorrow I'll call back and see how the manager handles the situation, and I'll update my review based on how it's handled. All I want to hear is the next time you come, we'll give you the taco that you already paid for. That's the least you can do. read more

I ordered form this restaurant through door dash, and I blame both Taco Bell and the door dash driver. I ordered 3 Doritos Locos Tacos with meat substituted for black beans, as I am vegetarian. Fucked up on all 3, and I had to throw them away. The door dasher should have checked with the restaurant crew to make sure everything in the order was right, which he clearly didn't as he showed up asking if we ordered a drink, which we didn't. Will never use DoorDash again, but seriously Taco Bell staff? You can't read instructions? read more

If you had told me that I'd be giving a Taco Bell 5-stars, I'd say, "you're crazy". Well, you're not. Here it is. And seriously, this Taco Bell is freakin' great. I mean, yes, it still tastes (and later feels...) like Taco Bell, but that's not what I'm focusing on here....what is 5-star worthy is their amazing quality customer service and care. Again, a Taco Bell. I was literally kind of taken aback/not sure how to react by it at first, sort of a "wait...you're greeting me with what seems to be a genuine smile? You don't seem bored or disgruntled and there's life and vibrancy behind those eyes? And....another employee just gave me a heads up about the floor being wet? Wait what??" Honestly, I don't think I've ever had a more pleasant experience at ANY fast food restaurant, let alone many non-fast food restaurants. Even the other customers seemed genuinely happy. Maybe because it's Friday? Maybe it's the sunny weather? Maybe...it's the Taco Bell? All I know is that when we left and said, "thank you", everyone behind the counter responded back with a, "thanks for coming!" ....WTF?!? read more

This place used to be a cool local place called Zandito's. It was like Taco Bell is today, only way way better. Tacos, chiletos (chili cheese burritos), and all the good things made well and not slopped together with chalking guns full of condiments. Well that is all in the past. What you have today is a Taco Bell where you can get toxic waste to wedge into your gnashing maw at odd hours of the day or night. read more

A very busy and friendly Taco-Bell --I have only been to the drive-thru here typically late at night when all the other peeps are done at the bar and need their taco bell fix. If you are in the hood late at night and need food fast on a tight budget...and excellent choice.... read more

The employees here are so nice and efficient. Everyone at this location was working their butts off. This is really the only Taco Bell I go to and I keep coming back because I know I will be taken care of, thank you. read more

No cheese on my Nacho bell grande, no sauce on my mexican pizza. Will use a differant location next time.

Every time I've been here the people are very rude and slow. I asked for extra hot and fire sauce and the guy asks me "how much do you want"? I asked for a handful and he gave 4 packets. Another time I came here my friend and I wanted to make separate orders. The guy said that he could not do it. I was baffled by this and asked "what are we supposed to do then drive around again?" And the guy replies "yeah sure" Unbelievable. Food was alright but the service is just awful. read more

My order is always 100% correct, there is always one woman working alone every time I've been there. She does a great job!

Except for my main dude at this Taco Bell (you know who you are) no one knows what's going on. Only my dude can both work the cash register, train in 2 new employees, fix other employees mistakes, and cook my food all by himself. Why does he even bother with other employees? I just...... Don't get it. Its always a struggle. Never easy. Figure it out Tbell. read more

This place is horrible would not recommend going to this Location unless you want to be bitched at and bad food