I am writing to formally report an extremely unprofessional and frustrating experience I had at the Taco Bell location in McMinnville while working as a DoorDash driver. On the evening of my visit, the lobby was closed, so I entered the drive-thru to pick up three DoorDash orders. When I reached the speaker, I clearly stated that I was there to pick up three separate orders. The employee informed me that they could only release two orders per vehicle and instructed me to go through the drive-thru again to retrieve the third order. Although this policy was inconvenient--especially given that the drive-thru line was very busy--I complied without argument. After receiving the first two orders, I re-entered the long drive-thru line as directed. Because the employee at the window specifically told me to "come back to the window" for the third order, I did not stop again at the speaker and instead proceeded directly to the window. When I arrived at the window, I was then told that since I had not stopped at the speaker, I would need to go back around yet again and stop at the speaker before they could hand me the third order. This was contradictory to the instructions I had previously been given. What made this situation especially unacceptable was the behavior of the staff. Throughout the interaction, employees were laughing and mocking me while I was simply trying to do my job. As a DoorDash driver, I rely on restaurants to communicate clearly and treat drivers with professionalism and respect. Instead, I was treated dismissively and made to feel embarrassed for following the instructions that were given to me. This situation caused unnecessary delays, impacted my delivery times, and ultimately affected my ability to provide good service to customers. Policies--if they exist regarding order limits per vehicle--should be clearly communicated and applied consistently. Additionally, employees should never mock or laugh at someone who is simply following directions and attempting to do their job. I am requesting that this incident be reviewed and that staff receive proper training regarding professional conduct and consistent communication with delivery drivers. DoorDash drivers represent paying customers, and we deserve to be treated with respect. read more

This is the day after Christmas, my family and I decided to eat Taco Bell, it was a $50 order and we used the Taco Bell app and I went in to pick it up. We used my girlfriend's phone/app not mine. When I arrived for pick up I waited in line and then told the guy at the register I had an order for pick up and told him my girlfriends name he pulled the order right up and said would be a few minutes. I then sat down and waited exactly 19 minutes and they called her name, I went up to get the order and a lady not the guy who I spoke to at first that takes orders confirmed my girlfriends name and she said ok I need to see your order on your app. I said my girlfriend's name is home with the kids and she did the order she said she needs to see it first to give me our order. She turned around and walked away without saying anything else. I said out loud since no one was there speaking to me any longer that we will cancel the order and I left and we went somewhere else. What an incredible waste of time and terrible experience. I couldn't be paid to eat there again. If I could give zero stars I would. read more

What a joke!!! You come inside to place an order stand there while there are 7-8 people working in the back turn and look at you and you finally ask is there anyone who can take our order.... Oh you order at the keyboard R YOU KIDDING ME!!!! Then you pay cash back up at the counter What a joke ! Customer service absolutely terrible actually no customer service at all My mom would have never figured out how to place an order as it was difficult for my granddaughter and I. read more

I utilized the Drive though. The order taker launched her sales pitch as soon as I said "Hello"! I just spent several minutes looking at the menu, and your sales pitch interrupted my response! This is rude! Every time I tried to speak I was cut off! Then, when I get to the window my orders wrong! you don't listen! Won't shop here ever again! read more

Sad to have to give even 1 star. Dear Taco Bell, when you see the customer at your counter and you tell them that you don't/won't take their order - that they have to place their order at a kiosk -- you shouldn't be surprised when they turn around and walk out of your restaurant without placing an order. You know how to lose customers, and today it was the only thing you dId well. Congratulations! read more

I went in during the middle of the day to go get my weekly supreme crunch wrap. Not only was the food under cooked but Henry was being extremely passive aggressive towards me. On the plus side it was clean. However Henry really ruined my day by being extremely negative towards me. I really just wanted my food. This overall experience was not worth my time. Please I can not deal with Henry again if you want my sales. read more

It's kind of sad that this location is so bad. I don't live in Mac. I work there a lot. I ordered through the mobile app. Chicken cantina soft taco. No pico, no avocado ranch. Add spicy ranch. I got a soft taco with fried potatoes, one sliver of cabbage and whatever else. Why is one soft taco so hard to get right? It's not like I ordered 25 things! It's one taco! For fucks sake. Luckily the Taco Bell app comped $5. But really? Do better. read more

Went through the drive through and sat at the menu for 5 minutes waiting for them to take our order. They didn't say anything so we went up to the window hoping they'd take our order then. The manager refused to take our order at the window and told us we'd have to get back in line. Pretty sh*tty that they care more about their time in the drive thru than their actual customers. read more

I ordered 2 crunchy chicken taco supreme. I received 2 chicken soft tacos. It's always hit or miss with Taco Bell. Frustrating to say the least. read more

Went in for lunch, ordered at the touch screen menu... I couldn't see the new Grilled Cheese Taco, so I asked someone at the counter to which he replied "yeah you need to ask us and we can order it for you". I said great! I'll take 3!...he replied "sorry we're out of them. Oh well, we finished ordering, and a few minutes later our order was ready. I grabbed the tray and asked for our drink cups..." Which size did you order? "..." Large "..." Oh sorry we're out of large cups so here's 2 mediums instead. Wow, I thought... After getting ALL of our drinks, we ate. On the background I could hear the employees taking orders... Onions? Sorry, we're out of those. Really? Onions? A few minutes later a Doordash driver arrived to pick up an order. She got the usual "sorry we're out of large cups so here's 2 mediums". The driver returned a minute later and said she couldn't get any Baja Blast out of the pop machine... Ready for this one? "Yeah sorry we're out of Baja Blast". She had to call her customer to get his second choice for a drink... Honestly underwhelming and not a great experience. The food was standard Taco Bell so it filled the hole in our gut. On the upside, the bathrooms were pretty clean. Who handles the ordering for this place? The owner or the manager? Either way, someone should be fired... You might also put up a sign when you're out of something so that people don't try to order it and find out they can't have it until AFTER they have paid... read more

Straight trash I'm never goin here again!! Severed the food all smashed up and it looks like someone threw up in my soft taco. Im very disappointed in this establishment these new generations of workers don't care about anything but there self. read more

Taco Bell - Fast Food Near Me - McMinnville, Oregon

The staff is always rude. I found all of my items mixed together because they were carelessly thrown in the bag. Every time I go here there is some type of negative experience. read more

Taco Bell - the inside of a paper bag - Fast Food Near Me - McMinnville, Oregon

Very disappointed. I got a chicken quesadilla and it was beyond burnt. It was charcoal black on both sides and the cheese inside was plastic it has been cooked so long! Manager Levi offered to replace it but I wasn't going back. Can't believe that someone thought this was acceptable to hand out!! read more

Taco Bell - Chicken Quesadilla - Fast Food Near Me - McMinnville, Oregon

No control over the actual food quality. No matter what I order it's never the right order, random things in the bag, food made cold and terribly, or just the wrong items. I don't know if they hire crack heads or what, but the food is always so bad I don't know I think the next time will be different. Horrible. read more

Place is crap they need to learn not to cut corners ordered the crunch wrap meal both crunchwraps were full of nothing but lettuce just sad to see a company that's already inflated in price cheap out on meat and beans now... won't be back for awhile till the owners fix this read more

They will always mess up your order so much no matter what. No matter what. I never know what I'm getting I my bag. Sad

Would recommend not using there mobile app. Have used it a few times because I can't leave the house. The kids there mess up the order every time and forget some items to the order. Stay away from this place. read more

Don't get anything for delivery Ordered my food through the app and only received half of the order. This has happened in the past, however this time I wasn't even able to get a refund. Called the driver but straight to voicemail. read more

I don't even know where to start. You work in the fast food industry your main goal is customer service but you stand there and get upset and yell the F bomb and freak out and your manager and Lead do nothing I will never come back to the store again there were young children in the lobby while you were throwing fit and the F bomb and freaking out because you were a little bit backed up that's the way it goes especially during a pandemic you're gonna be busy you need to deal with stress if I was your supervisor I would've fired you on the spot unprofessional and just bad taste and tacky all the way around. read more

yo, I just ordered a 2 beefy 5 layers that came smooshed and nothing but tortilla. Also ordered 3 chicken flat bread melts that was all bread little chicken and no sauce... what the hell tacobell. read more

Ugh Taco Bell. How hard is it to read a screen and get an order correct? Apparently VERY. I can't count the number of times our order has been wrong. But it's only been right twice no matter how you order CHECK it for accuracy. I am super allergic to dairy and get very sick from it and 99% of the time I get cheese when I specify NO cheese ‍ I know it's "just" Taco Bell, but for the number of vegan offerings and options there are the employees need to understand how to read order modifications. read more

We'll never thought I'd say I've had the worst Taco Bell on my life but after all these years he's happened. Before visiting I checked the reviews and was sceptic to bring with. Ordering was easy, even though the attendant didn't sound the best. Had to ask for a fork for the fiesta potato's. Get back to enjoy our food, chipotle Mets we're these little cheesy roll ups with chicken not chipotle sauce hence the name chipotle melt. Our Sierra Mist was only soda water. Tortilla on each it's tasted disgusting and overall quality was just gross. Very disappointed when big chains get underperform with terrible food while small business suffer read more

The food was excellent and the ambiance added to it! The service was exceptional and the managers are so kind!!

Will mess your order up after sitting in the drive through for 40 minutes, slowest fast food ever. Maybe higher more staff Taco Bell and put an adult that can manage things well in charge. Would not recommend. read more

Never open. Says 7 am but really opens at 11am all week. Can't imagine staffing for regular hours is that hard. But here we are. 1 star won't stop At this mess again. I'll just get McDonald's. At least they are open on time. read more

This has to be the WORST "fast" food drive-thru in all of Oregon. 30 min waiting in line with 4 cars ahead of me.. awesome. I feel bad for anyone who actually lives in this town wanting Taco Bell. Update: food was cold, drove away without checking the bag and of course it was incorrect. Went back and went inside.. this place is FILTHY. The area where they prepare the food has tortillas, wrappers, and food all over the floor. There are a bunch of kids working at this place laughing and playing around. Obviously a Taco Bell chain is not going to lose a ton of business but I will forever be avoiding this location. read more

Got my fry box. Can't complain. All's good. Don't change a thing. Tocos cravings. Reasonable waiting on the drive through. Everyone wore a mask. Thanks. read more

This was literally one of the absolute worst examples of customer service I have ever witnessed. Firstly when I called I asked the name of the young lady who answered the phone when she implied she was the manager (Emily), then once she realized I was not going to be rude or combative back and only wanted an issue resolved for my elderly father who is a disabled veteran who not only received the worst food imaginable (I have photos and will be passing this along to their Corporate office when it opens Monday morning at 7am Pacific time) but the worst possible attitude when he called to let them know there was an issue she then got the General Manager (Jake). My father came through the drive thru around 12pm when he called regarding the food that was far below par and the drinks that were aggressively watered down he was told they would give him a free Taco COUPON for his next visit after which he called me and I spoke to Jake (An awful excuse for leadership) finally at 2pm after my father tried to resolve the issue, then threw the disgusting excuse for food out and went elsewhere for lunch. I was offered that my father could return and they would remake the food as this point and when I explained that was not necessary as they went elsewhere after all the issues and I suggested he offer a refund I was tld and I quote "There will be NO REFUND... (Click the phone hung up)". Now being in the customer service field and having a large staff myself I can understand frustration hence why I am always polite even in situations like this, therefore his response was not only shocking but completely unwarranted and I am going to make certain the community and their Corporate office know exactly how they treat no only the general public but our nations HEROS who fought for the freedoms we have today. I am beyond disgusted by this establishments lack of integrity read more

Their food is great, but have driven thru many times and they have been closed in middle of the day. This makes them unreliable, and would have to recommend calling ahead to be sure they are open. read more

Walked into an actual empty store, no customers. Ordered on the kiosk. Proceeded to wait literally 30 minutes before anyone asked if I had been helped (I was waiting by the counter), couldn't find my original order, took my order again at the counter, only too serve me half of what I paid for. We all love our local mcmethville Taco Bell read more

Old cold food. Almost $20 for 4 tacos. I don't think I'll ever be back. One of the worst Taco Bell's I've ever been to in my life

Here I am in line at Taco Bell in Mcminnville. Still about 8 cars ahead of me and we have only moved up 2 cars in the last 20 minutes I don't know why this one is ALWAYS SO SLOW. INWINT BE BACK read more

Went in and ordered a crunchy taco. Waited ten minutes before telling someone who was also waiting for their food (and had ordered before me) to enjoy my taco and left. Interesting that the drive through computer board that tells the team members how much time the average wait time is said the current wait time was two minutes. Maybe they need a computer keeping track of the wait times for walk in customers. read more

This place is awful. The service is usually mediocre at best, but the worst part is that they close whenever they want. In the last two months I've made my way out there only to be told they chose to close early. read more

Dear Owners, Please, for the love of GOD, fix the wait times!!!!!!! You've tried to put lipstick on a pig and none of us are fooled. How Taco Bell Corporate has allowed these owners to continue on for all this time is mind blowing. I can get my food prepared faster from scratch then get it pre-made from here. This last visit, I witnessed several cars jumping the curb and over the grass to get the heck out of that drive-thru line. This is and continues to be the worst fast food experience I have ever had. If you actually read the reviews below, you'd see how everyone loves Taco Bell and have gone back multiple times hoping things have improved, including myself. Dear Reviewers, The only way we will see a change is if we fill out the survey on the receipt. These go directly to the corporate office and either the owners will fix the problem, or they will have their license revoked. Most of us won't travel to Newberg to hit the Bell up, so the only way to see change is to do those SURVEYS!!!!! Heck, you might even get $500.00 for doing so. P.S. I will continue to return and order the least expensive item on the menu, just for the chance to do a survey read more

God bless the Cashier who heard my cry as i remembered that the grilled stuffed burrito was no longer on the menu. She told me the 7 layer with the added things (she pressed some magical buttons for ingredients that USED to be in the GSB) and basically made the Grilled stuffed burrito for me! She is an angel sent from the heavens! I've literally ordered that exact meal since i was 16.... I'm now 30, and honestly almost boycott Taco Bell for life after losing the most amazing product on its menu. read more

I ordered 2 cheesy Gordita crunch , super cold! So hard to bite it hurts my jaw and my teeth! Next time when I pull out the drive thru I'm gonna park in the parking lot and double check my food is warm, if not I'm going in there and making them remake it, unacceptable!!! read more

Ridiculous that this is considered fast food. Knew better but had a hankering. Will make a point to never waste my lunch break waiting in line for an $8.00. Get more food at the food truck. My mistake. Should have known better. Twice now Shame On Me. Four months later and still sitting in a line with six cars and took thirty five minutes just to order. Officially taking this place off my list 40. Absolutely ridiculous waste of time. read more

I mean, it's Taco Bell. People are going to come here whether they have bad reviews or not. With that being said, I would like to point out that I usually never have problems here except this last time I come through the drive through and of course the freeze machine is still broken. Then I get home and realize they forgot something on my order AND they didn't even cut my Mexican pizza that had all the sauce and toppings on literally one side... read more

Say what you want but compared to any other Taco Bell I've been to, these guys stuff their soft tacos full!! Love!