My wife and I dined at Tacos Tequila tonight and honestly it was a less than acceptable. When we…read morearrived though what I believed to be the front door, there was people waiting but no sign to show if you were the front was. We did find it, put our name down and was told it was a 20 minute wait. No problem, it was Friday and the place was packed. It was exciting because that meant the food had to be great.
We get seated and then.. nothing. No one comes to greet us, no one is taking our drinks. I finally had to grab someone and I told him we as well as the people next to us haven't gotten drinks. I repeated it three or so times, pointing to the other table as well. He only came out with waters for us. The other table, which was seated as we were, waited 45 minutes for drinks and had to request them twice.
10 minutes after that, I was finally able to flag someone down to put our order in. The man taking our order stood awfully close to us and it was an uncomfortable experience. But we got our food order in. I think another 20 minutes later the table next to us finally got to order after they also grabbed the waiters attention.
We waited another 45 minutes for food. No one came to check on us, tell us there was a wait and apologized. I even called another server over to say hey, people are not getting taken care of. He kept ignoring me and asking me if I wanted them to check on my food. I repeated no, I want people to get service, a table that was across from us hadn't even had their order taken and they were sat 10 minutes before us! He said that the kitchen was backed up. I said that wasn't the issue, that no one was even being served until we flagged them down. He kept going back to asking if I wanted him to check on our food. I repeated no and said Nevermind.
Our food finally came and we were so hopeful. I ordered the Steak Mexicans, which comes with grilled peppers, onions, tomatoes and mushrooms. No mushroom. The rice and beans had no flavor whatsoever. It was also cold. Steak was fine, it wasn't my favorite. It was very tough and I ordered it rare.
My wife had the Quesabirria. There was no abundance of cheese. The meat inside was sparse and dry. The consume was meh. She couldn't get the meat to soak up any juice, it was so dry. Her whole meal was cold. It looked like maybe our food had been sat there for a while.
As soon as someone came by, I asked to pay. I'm unsure if anyone else is trained on the device they used to take order and pay, but the same man was there. I had read a review that the man stood close while paying, I'm guessing in a way to put pressure on the guest for bigger tips.
We got up shortly and we heard someone shocked that we were done because they for their way before us. Also, the table diagonal to us JUST ordered their food. The table that was sat 10 minutes prior.
I understand this place is new and that's why it's important to say this. I saw who I thought might be the manager (he was wearing a different shirt) for a total of 15 minutes during my meal. I saw a lot of walking back and forth in a very quiet kitchen.
It had no idea if we had a waiter assigned to us, or even our section. The service was terrible and no accountability was taken for how "slow the kitchen was". Based on how cold our food was, I wonder if the kitchen was pushing out food and maybe the wait staff was too overwhelmed?
Overall, extremely disappointing and I am hopeful that in the next few months, things turn around and we can actually enjoy a meal, not our whole evening, at this establishment.
