I stayed there 2 weeks on business, and the service was night and day. On one shift they were the…read morenicest, friendliest staff. On another shift, it seemed like I was bothering them with basic requests. Everyone seemed miserable there. I spent hundreds of dollars on room service and phone calls and i was treated as if i was bothering them. I ended up going to the ETAP next door for my last week. Definately a step down but much much cheaper. This is a good 3 star hotel for the money.