Ordered a phone online on Verizon, clicked option to pick up phone in store. This store was closest…read moreoption and it said they had the specific iPhone in stock. Order was in "process" for 6+ hours, called store to inquire on when i'd be able to pick up the phone. I was told "I don't have an answer for you, it's Black Friday we're pretty busy".... Okay? Next day went into this store at 12:30pm to see if I could literally just pick up the phone I ordered and paid for, was told they canceled my order as soon as I placed it the day prior, because they were "out of stock". Was told that I'll have to just cancel my order through Verizon and have it shipped to me instead. Why couldn't I be told this when I called the day before? Waste of time, never will be purchasing anything at this location.

Austin the assistant manager is extremely helpful, professional, and courteous. He was able to make…read moreadding a new line easy and cost effective. The store is clean, organized, and all the staff is friendly. Was very pleased to work with Austin.

Honestly everyone there was very helpful and it was an easy smooth transaction. Donavan and Cameron…read morewere super helpful

Its not often a store deserves only one star but this one is an exception. Our salesperson made up…read moreso many things and our bill was twice as large as we anticipated. After half an hour with Verizon customer service we finally corrected all the activation issues. While they were happy to help sell us the new phone, they were completely uninterested in talking to us when we came back with questions a few days later.

Had a fantastic experience here at Christmas! I came in to ask a few questions and Jessica was…read morehelping me out. Next thing I know she's got me in a new iPhone 11, with activation and my phone "clouded" over. It took some time since I didn't know my pin. (Which you can change by the way in the Verizon app.) I'm all hooked up with a new device! Helpful and patient with the process. Also got me everything I needed for my phone too!

Jordan was knowledgeable and helpful in pointing me to the right phone and accessories he knew…read moreexactly what the plans were and helped tailor the plan I needed

I will never be back to this location. Three employees, not one of them looked up at when I walked…read morein. I waited 15 minutes while 2 of the 3 employees helped other customers and the 3rd employee taped up boxes and never once looked up at the quickly forming line. After 20 minutes, there were 8 of us in line and NOTHING was said to any of us, not a 'thanks for being patient' or 'I will be right with you'. The worst customer service I have experienced.

The store rep was extremely rude. I asked for assistance in returning a product to Amazon and had…read moreto deal with terrible service from a guy who clearly didnt want to help me. Once I finally got my issue resolved, I thanked the rep anyway and extended my hand to shake his, he refused to acknowledge me. I'll stay away from this location from now on. Very disappointing

I just got me phone screen fixed with Andrew! He was very kind and did a very good job replacing…read morethe screen and did so in an acceptable amount of time (about 30 mins). My father just got his phone screen fixed with "We Fix It" on telegraph and the screen they gave him was not calibrated and they gave him a privacy screen without him asking for it and refused to change it or refund his money. I was worried about that happening here but I was more than impressed by this service! No need to worry about being scammed into getting a faulty screen! So after having my screen fixed I realized I couldn't hear a persons voice on the other end of the call. When I first came into the store to get my phone back I realized he had called my phone and from his look I knew that he knew there was an issue with the sound. He however didn't say anything and it was only after I left that I realized there was an issue and had to drive back. He did fix the issue which is good and my screen and protector are fine, so I'll give this place 3 stars as oppose to my previous 5

Fast service and good location. My son broke the screen on his iPhone 6S plus, so we took it here…read moreas it is the closest phone repair shop to our house. A new screen was only $70 and it was done in an hour. Highly recommend.

Excellent service from knowledgeable, respectful, and kind staff! Great pricing and efficiency in…read morecompleting the task! Store is neat and clean and well stocked! Glad to support a veteran run business!Great telephone and in store service. Employees are very kind and considerat.

I took my husband's watch here to have the battery replaced. I had a spare battery that came with…read morethe watch. It's not a very expensive watch, but he's really attached to it. Austin was amazing! He said that he might not be able to get the back off the watch, but he was finally able to do so, and he installed the battery for free. He really made my husband happy.

Polite, honest, knowledgeable, quick, and best of all reasonable. My iPad puked. Black screen. No…read moreway to get any information off of it. The guys at Phone Clinic quoted me a price to analyze it and in a few days I had it back...just like new! They also replaced the protective screen on my iPhone. Cost was minimal! Couldn't be happier with the expert advice and treatment. Definitely will return with future issues!!

I would absolutely not recommend the phone clinic for any sort of phone repair. I brought in my…read moreiPhone 17 pro max to get the screen fixed. I went to pick it up when it was done, and Brian said His screwdriver slipped when doing the repair resulting in 3 giant lines going down the left side of the screen and a black bubble in the corner. He said I would have to pay half of the service and take the phone and he would have a new screen overnighted. This was a Friday and the new screen didn't get put on until the following Monday, so I paid the rest of the service on monday. After getting the new screen on Monday within A week of having the screen I picked up my phone to see 2 lines back on the left side of the screen in the same spot as before. I called him to explain what was going on and was aware of their LIFETIME warranty. He told me I must have done something to it and there's nothing he can do but would call me back. Never heard from him again. Went in a week later after waiting to hear back. Told me it wasn't that big of a deal and I can't prove it was his fault that the screen is clearly defective. Safe to say they do NOT honor their "Lifetime Warranty" and do not value their customers time or money. Would NOT recommend.

ALEX went above and beyond to assist me sending a legal document. ALEX. made sure that the store on…read morethe other end could receive the document and the end was a smooth transition. I happened up on ALEX because another UPS Store provided extremely bad service. Thank you ALEX for the time you took, it was truly appreciated. I will return to your store just because of you.

This United Parcel Service location is excellent. It gets a lot of customer traffic, and the staff…read moreis always swift and courteous. I've never waited more than five minutes, even when the store is full upon my arrival. There's a lot of United Parcel Service location options, but this is my preferred United Parcel Service location.