This is the fourth time I've returned to this store--full of so-called "experts"--only to…read moreaccomplish absolutely nothing except waste my time, just to be told: "It's not our fault." That is the most abysmal response I have ever heard. I wanted to give them a chance; I've been with this company for years, and they charge whatever they please. If you let them walk all over you as a customer, they just treat you like an even bigger idiot. They simply wash their hands of the matter, claiming it's not their fault--that the Apple Watch isn't a "T-Mobile watch," but rather an "Apple watch," and that if I didn't like it, I should have bought it somewhere else. It was a ridiculous argument. I repeated to her that T-Mobile itself had shipped the watch to me, yet it turns out they claim it doesn't belong to them. She suggested I call the insurance provider--another way for them to wash their hands of the issue--or that I add a new line just to activate the new watch. I would never recommend T-Mobile for anything--absolutely nothing. Be careful; remember, all they care about is making a sale... What a disappointment this company is...

I've been with T-mobile for 15 years. It depends what store you go to, but sometimes customer…read moreservice is not all that good but today they took care of me. The guy was really friendly and answer all my questions so my experience today was a good one.

Worse experience than running out of toilet paper once you've already sat on the toilet. I say this…read morewith the most respect of anyone that works retail or the service industry bc that's been me - if you close earlier than the hours posted, update the hours you close! I was just trying to pay a bill for my parents and have a different service provider, but showed up before they closed based on the posted hours. The employee had already closed, saw me standing there, and told me "we're closed... sorry." I then replied with the hours posted and they were like " no, we're closed. " I'm sure it's slow on a Saturday Night, but if the business says certain hours then keep those hours, if not, update the hours and this confusion doesn't happen. The employee at least told me I can pay online and that's why it's a 2 star and not a 1 star. Still a bummer.

10/10 service was great. I came in to get a new phone and add another line and everybody was so…read morekind and so helpful. They helped me get a good deal plan I recommend if you're switching to metro by T-Mobile come here to this location .

We have 2 plans with metro and have always received okay service, Since coming to this location…read morewe've been extremely happy. The representatives at this location have been kind and professional, they've made our experi with metro an excellent one and I don't plan on changing our providers.

I have been a loyal Metro PCs customer for over 12 years and have had no issues or complaints until…read morenow... About 1 year ago I went into this store on Euclid and Philadelphia in Ontario and was greeted by one of the employees. I stated that I am a loyal customer of 12 yrs and I would like to bring on 3 new phone numbers to Metro (my wife and two teenage boys) and of course they were happy to hear that. This is when I bought 3 new phones and activated service for them and walked out of the store happily. Only to have my wife explain that her phone was not working ie: not receiving all texts and phone calls, apps staying on and music randomly playing at 1am when the phone hasn't been touched in several hours amongst other issues. I brought this to the attention of Metro customer service (in November when I was notified by my wife) at which time they instructed me that the phone has a 1yr warranty with the manufacturer and the Assurant insurance was still valid, so they would process a claim on my behalf. I left the store only to get home 25mins later and received a call from this franchise rep and she stated my phone has been refurbished (not true) and they couldn't continue the claim due to this. At which point I called customer service back and they informed me that I should try the 1yr manufacturer warranty with Samsung, called Samsung and they stated they would need my phone for more than 21 days before I could receive a new one (unacceptable). As this was not an option for me and my family I called Metro PCS customer service back. They in formed me I should go back into the store and have them try to process another claim, at this time the representative from the store I bought the phone at informed me that the phone isn't a Metro PCS device, hmm 1st refurbished and now not a Metro PCS device. I have followed up on this consistent problem for 7 months now only to get the run around from all sides pointing the finger at each other like they are the ones to resolve it. I have spent 50+ HOURS on the phone with customer service and have wasted time and gas going back and forth to this store location, have asked several times to have a manager from this location to call me back to resolve this issue and nobody ever calls me to assist. I have been BEYOND PATIENT with this store and it has gotten me nowhere, here we are at the 1 year marker and have been paying for a service that I have not received from day one. I have nowhere left to go with this as the corporation, the franchise and the insurance company are all useless and refuse to communicate to each other to help me figure out a solution. So this is what's going to happen going forward. #1- I will be reporting them to the FEDERAL COMMUNICATION COMMISSION (FCC). #2- I will be serving the corp with a small claims case and obtaining council to recoup the financial burden this has cost me. #3- I will be giving my hard earned money for 4 phone lines to their competitors #4- I will be sending emails and physical letters to their PO box at the corporate headquarters in Dallas TX #5- leaving as many negative reviews on all platforms including all social media platforms Mind you all of this could have been avoided by just taking care of the customer. Or at least communicating with a loyal customer. Damn you Metro PCS you have caused me nothing but grief for the last 12 months

Walked into the store and received no acknowledgement, greeting or even a glance at our way. Both…read moreemployees did have customers in front of them but being in customer service a simple "we will be with you shortly" would of been enough. I'm still here 45 mins later and still nothing. Very poor customer service!

Great customer service by Brenda. She was friendly made me feel welcomed and answered all of my…read morequestions. Happy that I came to this location to get a phone and start a new account. Definitely recommend anybody who is new or a current customer to come to this location.

They were a no show. I texted twice for an updated ETA and was adviced I would get a call and never…read moredid.

Great and reasonable! I highly recommend!…read more Found them here on yelp. And glad I did!

I think it's clear that since they have the business of the Miss America pagents, etc. They don't…read morereally care what you think. A vendor I had used previously recommended The Sash Company for Bridal Sashes. I went to the website and the price was spectacular so I immediately placed an order. Almost 2 weeks went by (the window I was supposed to receive it was from the 16th - 21st. Today is the 18th. I sent an email yesterday to the email that was included at the bottom of the shopify invoice and heard nothing back. Today, I called the number on the website. The woman who answered honestly seemed like she never heard that they even did Bridal Sashes. She didn't have my email or contact information in and no email to me. I mentioned the email I sent it to and she said "oh well that's why no one checks that email".... Ok so why is it active? Then I mentioned I purchased on shopify and she said "oh that's why no one checks that" WHAT? How are you selling items on Shopify and not checking it? After a hold, she came on an offered a refund. As my friend is excited for this sash, I asked if there was a replacement or anything and that's when she said that they are out of stock on every single bridal sash. When I asked why they are still selling them / the listings are still active, she said she would email and immediately cancel when anyone buys. When I told her that it didn't happen to me, she said "well someone else should've done it but we're busy ok?". I asked to speak to someone else and she refused saying she doesn't have a boss and no one is over her. Honestly 0/10 experience would never recommend and would highly recommend the mega organizations that are using this company to look elsewhere. Right now - I haven't received a cancellation/refund. I will update if I do.

I just called right now the lady who picked up has so much attitude and is rude when I asked…read morequestions I just hung up because I cannot stand her attitude. They said they couldn't help me and the selection is small. Learn how to speak to your customers. Not going to ask them to make me a sash , stupid. I'm really disappointed.

Very good quick service. Got an appointment right away and employees are professional and happy…read more Best price by far that I found in Riverside and San Bernardino counties

Great service and communication! They worked with our needs. Will use again for our next home…read moreproject.

In Riverside and in business for 50+ years Owner's or…read moremanagement may have changed but the services are the same for the area Price per pound for various metal repurchasing keep up better than the competition I hope to find it's still there in the same location for many more years to come

The only thing I suggest when selling to this company is getting the price they are paying and…read moreweigh your stuff BEFORE you go down there. Know exactly what you have and what you should be getting and then you are good to go. I had been shorted a few times and luckily I caught it soon enough that they made good. One older gal that works in the office is cold stuck up cold. The younger gals are nice. They pay same day! Some places hold your metal for 3 days if it is over $20.00.