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T-Mobile

3.4 (105 reviews)
Closed 10:00 am - 8:00 pm

Services - T-Mobile

Telecommunications

T-Mobile Mobile Phones Photos

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Caitlin G.

Loved coming to this location. They were super helpful and were informative about all their offers and even offered suggestions.

They are an Authorized Retailer of T-Mobile
Tenina J.

Customer Service and Accountability as Sales Reps. I went in on the 1st of October to upgrade my phone. My old phone has recently broken, so I planned on using my Jump installment upgrade to get a new phone while paying the remaining balance ($67) on my old phone. Instead, I was sold an extra phone line to add to my bill with insurance and everything, not to mention since I had a payment arrangement set for that day, I was told my the customer service rep (who as I was later told, did not even work at that particular location by the people who are pictured) that he called T-Mobile to stop the arranged payment so I can pay in store as it would be faster for me to process in store to get my phone (as it was delinquent for 7days). I'm on a fixed income (SSI). They already charged you $5 just for human transactions. The charge was not dropped, so I paid(2) $71.74 payment s for the same bill, not to mention $94 for the new phone and glass protector and case. A few days later T-MOBILE charged me an additional $50 for Insurance for 2 phones and that's when I realized that I even had 2phone lines to pay for. When I went to get it resolved they explained that in order to fix my issue I had to return the phone and cancel the line. The refunded me $74 because of a $20 restocking fee. Adrian was the rep(not pictured) who assisted me with the process. So basically, I'm left with the non usable broken phone, paid up for the month of October and September (as they took 2 payments) plus the extra $25 they took for customer service and restocking just to NOT have a phone from them AT ALL!! No real customer service. No manager to help me. Lots of Attitude from all 3 employees. And no complaint filed officially against the rep who sold me the phone under false pretenses, even though he is not an employee at that store. My advice: go to a store that can help do more than just sell phones, but have true T-Mobile customer relations. They're just vendors. They know nothing about their company and they made a quick sale and pocketed money.

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9 years ago

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9 years ago

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11 years ago

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10 years ago

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8 years ago

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11 years ago

Great people. Work here there always patient and help with the most craziest of problems

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11 years ago

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8 years ago

Horrible customer service they think we work for them but they forget that they work for us and there a bunch of idiots

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7 years ago

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T-Mobile

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11 years ago

Love this T-Mobile. Such a friendly staff!! Araceli helped me activate my new iPhone & I pad. Definitely coming back :)

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11 years ago

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10 years ago

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10 years ago

Best service ever! Katherine and Jacky were so friendly and helpful, definitely going to come back.

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Katherine was amazing! Went in to upgrade my phone and she was so helpful! I'm only going to this store from now on

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10 years ago

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11 years ago

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8 years ago

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11 years ago

Worst service ever have been waiting here for over an hour and there is only 2 ppl working and ro top it off one is new find another store

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11 years ago

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9 years ago

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9 years ago

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10 years ago

Wonferful staff. Had to wait a little but worth feeling valued. Got my new phone up and running by the time i walked out the store.

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Jacqueline could not have been nicer helping me with my phone.

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T-Mobile Experience Store

T-Mobile Experience Store

(58 reviews)

Northridge

Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not…read morelong at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience!

Came in on a Tuesday before 11am. Waited about 5 minutes and Britney came to help me. I was there…read moreto pick up a replacement phone. The whole process takes a long time to transfer information phone to phone, so bring a book or something to keep you from staring at the walls and listening to other people's conversations. Britney was very attentive, Knowledgeable and helpful. This location seems to get very busy but they had 6 customer service reps working the whole time I was there, which was about an hour. I would come back when in need!

Phone Power

Phone Power

(97 reviews)

Northridge

I have been a customer for probably over 10 years. I received a letter in the mail that my…read moreequipment from Obhai would not function completely with my equipment, so my wife and I decided to cancel this service, and return the cancellation letter to them. Well after receiving another letter from them a few months back, that they were going to send me to collections if I didn't pay my balance of $111.71 in 15 days (This would also add a $25 collection fee). I sent an email requiring details since I cancelled this email. It took about a month for them to reply, it said: The plan you had cost $59.99 plus taxes and fees. Therefore, the total for this year was $109.52 including taxes and fees. On top of it there is a late fee and collection fee included which brings the total to $142.15. The fees might be waived as long as you give us a call to make a payment using a debit or credit card over the phone. Wow, that's interesting, that email had different numbers then the original letter. The delivered mail notice that said I owed $136($111.71+25) turned into $142.15. I was so pissed, the lady Sylvia said I would have to talk to collections (haha - another department at phonoepower) to get rid of the penalties. They are basically a scamming company that steals your money, I haven't used their service for over a year and they billed me $142. I'm pretty sure I paid $25 a year for the service, and all of the sudden they are charging me $142 for something I didn't use.

Terrible company! Ported my number out before my annual renewal. They have for months tried to get…read moreme to pay for the next year of service I never received, tacked on late fees, sending me pink collections letters. I emailed them asking them to stop their collections activity/letter and they ignored.

T-Mobile - mobilephones - Updated May 2026

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