I ran into some backup/update issues with my new phone that were beyond my expertise, so I returned to this location for help. Once again, the customer service and professionalism of the staff here was beyond 5 stars. Today, Darnell stepped in and several issues were immediately solved (again, beyond my expertise). Drezelle and Carter were there as well and I witness how professionally and warmly they interacted with every customer. I cannot speak more highly of the people who work here. Their skill, professionalism, and dedication to doing the best job is a rare thing these days. I am most appreciative of their efforts on my behalf. read more

Thanks to one of the lady that works on Sunday, she helped me setting up my new phone. The staff are pretty chill and knowledgeable!

I have been with T-mobile for 20+ years. I can not get a free phone unless I change my plan, which I won't do. T-mobile offers free phones to new customers and if you change you plan to magenta. They don't give a flyin flip about loyal customers who are on older plans. I'll be moving on to a different carrier! read more

I have been with T-Mobile for a while and the past few experiences I've had with different locations to just simply get a phone fuhr family member with an additional line have been frustrating. However this one location was just as good as the first time I walked into tmobile several yrs. ago. They were smart about every promotion and took the time to explain and help me. Im very grateful read more

Such rude staff. Walked in to speak with a rep and he could not be bothered. Even I mentioned I was a T-Mobile customer he could care less. Train your reps on customer service bc they suck. read more

Stopped in right before closing time to get a new screen protector and asked for help with installation. Crystal made sure that it was properly installed with no air bubbles and even went to the length of putting on three different ones as the other two were defective. She was very apologetic for the process taking so long but my screen protector is on perfectly and I couldn't be happier. Thank you to the wonderful staff! read more

I have a decent relationship with T-Mobile. I am a loyal customer. I sued them once, but I am a pretty loyal customer. I got a phone cradle for my car from them so that I could mount it on my dashboard. Within weeks, the usb outlet just fell out. It was defective. I felt like a fool. I felt more like a fool when the customer service rep at this store told me that even though I was within the 30 day period, I had to call customer care to deal with it. I was just mad when after 3 dropped calls and 2 hours, I was told to go back to the store. I went back and before I could even get upset, the manager of the store was very helpful and returned my money, no questions asked. So it was a two star experience that got two more because the manager was great. read more

Ray & DJ are amazing!! I came here recently shortly before closing and they made me feel super welcomed & unrushed ! They provided the best possible upgrade/phone for my business account; really made me feel like a valued customer. THANK YOU GUYSs read more

The worse customer service ever . Dijon was the guy that was suppose to help me to change from AT&T and he didn't even know the promotions going on. Rude, bad attitude combined w no sales skills. And by the end I lost all my apps because he didn't make sure it was back up and he didn't want to do in store . Horrible! read more

One of the worst costumer service experience I have ever had. Honestly .... If you are working in the "sales" field... then be polite... don't treat the people going in... WHO ARE PLANING ON BUYING SOMETHING" like crap. One of the sales reps was super rude, he acted like this was a bar and he was the bouncer... requesting my ID like he own the place... I had to just leave... planning on going to a different location and hoping for better service. read more

Costumer service ? I even dont know if they know the meaning of these words !!!! such a bad experience i wanted to check if they had iphone 8 in stock and waited almost an hour , felt like the wait staff has not idea about costumer service ! read more

Do NOT switch!!!! Especially if they tell you they will cover your previous contract. I have 2 massive phone bills now! read more

Great customer service from all the staff especially Deja! I had a complicated issue and they were so helpful and patient with me and my mom to hell resolve the issue. read more

Honestly I really did not want to waste my time and go into this store because of all the negative reviews, which I find very confusing and misleading. EVERYONE that worked on shift that evening around 6:15- 8pm legit were very helpful, patient, knowledgeable and very pleasing to speak too. Overall my experience was great, my sales person was extremely helpful her name was Carla or Clara I believe sorry if that's incorrect but considering she had a cast on her foot she walked back and forth made sure I had the exact phone I wanted as well as the accessories I wanted as well. It was an in and out process for me. My experience was great, don't go by all the bad reviews. I left the store with NO HEADACHE and everything I had on my old phone transferred over to new phone!!! read more

I love having a firm idea in mind what I'm going to write, and what star rating I'm going to give, and getting to yelp and finding that's already the average review! It's then that I feel I've achieved a sort of yelp stasis, a state of equilibrium requiring quantum mechanical balance of the sights and senses. On a recent undercover assignment, I was on a mission to replace said boost mobile (prepaid sprint) phone with a brand spanking new sidekick 4g mobile. Go ahead iphone users and scrunch & scowl. I'm over it! Before meeting at a secret location to exchange cash with a stranger from craigslist, I walk into the closest t-mobile store to ask about prepaid service. The gentleman there (Thur evening) explained it simply. You'll need your account #, PIN # and mobile # to initiate the transfer. It's called a PORT-IN, and t-mobile can do that for you right here in the store. Great I thought. He also gave me some additional advice about checking out the phone, to make sure it powers up, and functions properly. Friday morning I head out to Brooklyn Heights to make the exchange. I feel like I'm doing some smuggling of exotic works of art or something. (see Starbucks review just before this one). So Friday afternoon I find myself back in the same t-mobile store and a nice lady asks how she can assist me. She actually comes up to me. Whenever I see this happen in a store, I think *commission*! Yes, years of training to smell these things. But she was quite nice. I explain the plan, and she sets out to sell me my prepaid sim card. She also explains that the port must be initiated by Sprint. Oh are you sure, because I was in here yesterday and the gentleman told me different. Nope, she insisted, you must call sprint. Ok, fine. Once completed, she is a bit short on explanation so I ask if there's anything else? nope she replies? So I take it upon myself to plugin the new sim card, and test it. Yes I can text, yes I can phone. Great, thank you I say. Of course shortly thereafter I get home, and call Sprint. After another 45 minutes in call center hell, I get someone who gives me the details. What do you know it's the same story the t-mobile guy told me, you need account # (which they gave me) pin # which I had, and mobile number. From there finally I call t-mobile, and of course another 30-40 minutes in call center hell to *FINALLY* get on the phone with a woman who can begin my *PORT IN* process. Indeed as the first gentleman said, those three pieces of info are all you need. So my theory, of course I could be wrong, but my theory is that since they don't make money processing a port, and helping you on the phone with that, she probably gave me a cock-n-bull story, to get me out of her hair. $50 prepaid account setup, commission collected, customer out. Don't get me wrong, the lady was pleasant and all, but I was not overly impressed with the whole process. read more

I must agree with Rashida. WORST CUSTOMER SERVICE EVER. I needed a blackberry for work so I brought in my old one to reactivate. Firstly, the guy who was helping me was too busy flirting with his co-workers (and somehow, vice versa) to pay attention to anything I was saying. He also had no idea how to activate my phone properly even though, and correct me if I'm wrong, that's pretty much the only thing he has to do at his job. He couldn't figure out to add on the enterprise feature which is how you get Microsoft Exchange emails. He asked his co-workers, his bitch manager, and even called the t-mobile help line - all while making me sit there for over an hour and not apologizing. In the end, he said he *thought* he fixed it but couldn't be sure. I asked him if it didn't work if I could get my money back and take my phone to another store and he said no! God damnit people. To top it all off, he promised to call me the next day after he spoke with his manager but alas, no call. Not really my problem, that's one less customer for you guys T-Mobile! Even Catherine Zeta can't help you now! I knew I shouldn't listen to a woman who is dating someone from the Jurassic Era. read more

A very bad experience in this 732 Broadway store in NY. Visiting from Ireland for 3 weeks so went in to get a pre pay SIM card for wife and I. Sales rep suggested the unlimited data,text and calls so we went with it. He told us that we would not have 4g speeds in NY but would once we left the state. In Pennsylvania state now and we only have "E" service and can't even send texts to anyone. Never once have we had any 4g, LTE speeds or could we send texts so we went into T-Mobile store in Pennsylvania. They told us there that our phones don't support the bands used in the USA and that the sales rep in NY store should have verified that with us by checking our phones IEMI number. So sales rep blatantly lied to us telling us we would have good speeds outside of NY and not once did he mention of phone incompatibility with US band frequency! We will have to go out of our way now to go back to the store in NY ( we are on a road trip to mid west) without the service we bought and this experience has put a major downer on our trip. Shame on you T-Mobile! Never again! read more

Hard to believe it but I actually had a good experience at a cell phone store! I went in with my Nexus 4 and left 15 minutes later with it activated, my company's discount applied and the sales associate, Sovannarong, had explained the stuff that mattered and skipped the stuff that I said didn't. A+++ read more

2.5 stars. I came in here to fix a problem with my phone. After searching nearby locations with my phone I chose this location on Sunday afternoon. When I get there , three people are waiting outside. The door is locked. It is around 1 PM Sunday and the sign says they should be open at noon. They finally open the door and I let the three who were there ahead of me get their help. When it was my turn, I told the service rep that I have not been able to send text messages for four days, She checks in the computer and realizes I am paying for a text-messaging plan. She gets on the phone with some central office and explains my problem to whoeves is on the other end of the line. She advises me to first free up some memory by deleting some old text messages. After I deleted all I could, she tries again to see if the phone willl send text messages. This did not work as the same error message came up on the phone. She checks my settings and that seems to be the issue. Apparently, the messaging number was not correct or something to that effect. She changes the settings and tries again to send a text message from my phone to hers. That seemed to work. All that took about 1/2 hour. read more

WORST CUSTOMER SERVICE. EVER. Wilson V. Now this is a man who must really hate life. Nasty attitude and completely neglectful of anyone who needs help. Poor service all around. Managed to find a salesperson decent enough to get what I needed to be done. read more

Go to another T-Mobile store....No really GOOOOO! The customer service is THE WORST! Ive given them multiple chances, like the fool I am. I had one Rep erase 17/18 years worth of pics & videos along with ALL my music while she was fixing something on my phone. Im talking pics of my kids when they were babies. I can't get those back and half werent on the cloud. Her response...go to the back and hide! No sorry no nothing...just another rep saying that I should have backed up my info. UGGG!!!! I had another rep not only change the plan on one of the lines on my account but he LIED about getting free accessories with the purchase of the phone. My surprise when I get my bill and he's placed $90 worth of accessories on finance for 24 months along with the phone that I came to find out when I upgraded to another phone which I wanted to pay off I could not pay off in one shot because genius changed my plan when I purchased the oroginal phone . And just recently i had a warranty exchange shipping to the store...when I call the rep says wothout your confirmation email I can't help you...this is cool I understand...but when I go 4 hours later....same rep says well I can't do anything because our system is down....and walks the freak away.....left me standing there looking like a d#%&! I call T-Mobile while at the store & they call the store to have a rep tell them ohh yeah our system has been down for 5 days....WTF!!!! YOU CAN TAKE PAYMENTS & SELL PHONES BUT YOU CANT DO MY WARRANTY EXCHANGE BECAUSE WHY???? HOW ABOUT THAT INFO COULD OF BEEN USEFUL WHEN I CALL IN THE FIRST PLACE!!! No one in this store is cut out for customer service. They go to work to hang out....goof around and talk shit about customers....Ive gone in there enough times to see how they act & talk. Not professional at all!! T-Mobile location SUCKS!!!! GO ELSEWHERE. I ONLY GAVE 1 STAR BECAUSE I'M FORCED. read more

I've always had positive experiences at T-Mobile, regardless of the particular location. Came in here today with a complicated dilemma. Long story short, my phone was destroyed, I had used up my entire line of credit on previous devices, my phone insurance was maxed out, and I couldn't afford a new device out-of-pocket. The employees and trainees were extremely welcoming and friendly. I was helped mostly by Falsheen, who is extremely good at her job. She helped me figure out what my options were, and which one was best for me. She was also very patient. I've had better experiences with T-Mobile's customer service than with any prior cell phone provider. I also get a great signal with my device. Keep it up, and you will have me as a customer for years to come! read more

This is the HUMAN model my Nana taught me: You don't make promises you can't keep. You don't lie. If you lie, you apologize and accept all consequences. You don't lie again upon questioning by Mom or Dad. You never expect to be entitled to anything because of that trophy, honey. And you definitely snitch if it evades honesty for the rest of us. I am a 15 year vet of t-mo. Friend of mine need to reconsider carrier. I walked into the Bway store and I inquired: what plans are available? Would she get one like mine? .....ok, look it up.....Nicolas Pena states, hey, you could get this very great promo for only $5 more a month and so could she! Me: What is the difference? Pena: Unlimited gigs! You only have 7 gigs now. Me: I don't use gigs....let's go back to my friend. Pena: Have her come in right away 'cause this will disappear soon! You only have 7 gigs. Sooooo...I go back to the store (avec le spouse on hand) the next day because I am now interested .....hhhhhmmmmm ....Hey? Is that a plan that is still available? The clerk looks it up and stated: YES, Pena changed my plan already. HUH? Called t-mo: Did my plan change? No. WTF with these t-mo people? CORPORATE: The problem is this: Pay more for help. Get a better workforce and provide them with training. This was so weird and potentially litigious for all the dumb reasons cited above. And, so I caution you: do not go into this store. In fact, only deal with them online. Or have a lawyer or 2 with you. Better: Take Nana. read more

I think the only people who would search for this in the first place are people who are pissed off about their service and want to rant about it. I'm definitely one of those. I went in simply wanting to switch a plan. This dickface with color contacts was having a blast laughing about something before I sat down. I told him I wanted unlimited text, then asked him how much it would be in total, he told me he doesn't know. "what do you mean you don't know?" "i just don't know" "I just want to find out - after changing to unlimited text, how much would I be paying in total every month" "you don't seem to understand me, I just can't tell you how much" Ok. Fine. On with the next question.Then he gave me a tone that made me seem like an idiot because I had a couple other basic questions that he can't seem to answer in a straight forward way.then after a couple more of these mini episodes, he finally tells me that my voice plan is $40. So I go - ok, so my voice is 40, and unlimited text is 15, that would make my monthly plan 55. Then he looked at me blank eyed- "...... what? no, I have no clue as to what you just said. I don't do numbers like that. you're just blabbering numbers at my face" Then he went on laughing his dickface off as if he found it somehow amusing. It goes on but I don't want to waste my time. read more

Horrible experience here. They fulfilled the ultimate cliché of pushy shady sales people. It was like the horror movies depicting the fictionalized and dramatized sales experiences. Only it was real. What do I mean? Allow me to elaborate. When we arrived we asked to simply buy an iPhone 5s. That was it. Okay, the sale girl said. She went to the back to get the phone. When she started the paperwork, she said "Okay, iPhone 5s, Jump..." And I stopped to interrupt her, "No, we never said anything about wanting Jump!" She took that off but continued to pressure me into it. You see, I had came with my friend who had recently immigrated here and couldn't understand English well enough to know what she was doing. So she asked him when he returned (he had gone to use the restroom), "I was asking him if you wanted Jump..." And started explaining it. I had to explain it to him, he didn't want it. Then she brought him to the cases. I already told her we didn't need any. She proceeded to grab a case and say "If you buy two you get the third free" (at no additional cost would be more accurate), "what do you want for your second item?" Well, my brother was also with me and had become tired of her antics by then and said, "Wait, he never said he wanted that, you are employing high pressure sales tactics on him. Not cool." Well, she that stopped her. Suddenly her fake smile disappeared and she became sullen. She just started to finish our transaction like we wanted and would no longer even smile or answer questions politely. We finally finished and before she started to open the phone I asked her to allow my friend to open his phone. She begrudgingly allowed him to. Come on, that is a big part of the buying experience, opening the box! So we started to set it up and she promptly left. We were on our own without the phone set up. We called T-Mobile customer service to finished the activation and set up process after we left. She did not even look at us when we left. So, with all of this, I will try to give ways to improve. First, end commission based compensation. Stop tracking sales metrics as much and focus on other important pieces, customer satisfaction for one. Pay employees a fair hourly wage. Have them ask and explain things nicely, and if someone doesn't want something, move on. Train employees on excellent customer service until they are ready to provide it. Allow customers to open the boxes and walk them through the set up process. Frankly, I fault her management for this experience. They have been clearly pressuring and teaching her these unethical and high pressure tactics. T-Mobile, #UnCarrier your sales experience. read more

Their service is not rude but certainly incompetent. They don't know their way around an unlocked phone, which, for a SIM card phone company, is a bit of an embarrassment. It took me several days before my phone was fully functional, and I only got it working by talking to a guy at their customer service number, not at this location. read more

This is the store with the absolute *worst* customer service ever! T-mobile as a whole is a terrible company... but I digress. I lost my phone and proceeded to go into the store to try and get a new phone. Since I was not an authorized user on the account they could not help me. I had my father call and he ordered me a phone. Great. The phone comes and no sim card! I call customer service from a payphone and the rep says that I can go into any T-mobile store and get a FREE sim card. I paid over $200 dollars for my phone then I had to pay 22.00 for a Sim card that the rep quoted on the phone would be free. The manager acted like a jerk and would not budge on the issue of me paying for a SIM card and the rep was busy talking about her commission numbers and rolling her eyes at me I urge everyone to not buy a phone or a plan from T-mobile and especially this store. They have terrible customer service and only believe in their bottom line... commission numbers. I cannot wait for my contract to be up so I can switch to an iphone. read more

This store is the retail equivalent of that guy on the train seriously reading the Post with no idea that it's a tabloid. I'll be sticking with my grandfathered unlimited data at Verizon, as their plans are a scam. read more

My old Blackberry finally died, and after a brusque and unhelpful experience at the T-mobile on Church Ave in Brooklyn, I decided to try this location to see if I could get a new phone on a payment plan and not switch my carrier to another company (I've been with T-mobile since 2002), which I was on the verge of doing. Kamal was a calm, knowledgeable, friendly, and very professional staff member. He helped me choose a phone (a Galaxy s4) that I absolutely love and could afford, both with down payment and installments. He also was very clear in explaining the fine print in the contract. It's a busy store, and he had another customer he was assisting alongside me, and he managed to serve us both with efficiency and attention. So take note, it's because of that experience that I didn't break my contract and go to Verizon. Thank you! read more

If you're a nice plump juicy commission walking into the store, you'll be treated like a king. They will program your phone while fanning you and feeding you grapes. But if you're coming in with a problem that nets no money, you'll be treated to sighs of impatience and eyerolls. Do your research beforehand and know you want. They are ridiculous with the upselling. Some people here know their stuff, some are clueless. My needs are very basic--I just want good audio quality on calls, a long lasting battery and a good camera. I don't need a million apps and games, mobile office/entertainment center. But that's what they will try to sell you. I like the plan and will stick with it but will buy online from now on. Having worked as a nurse all my life, I am never rude to service reps but today as a young woman with tragic makeup ignored me in a totally empty store and answered me in shrugs, I had to ask "Could I talk with someone who has some basic communication skills?" read more

I just simply had to chime in here-I had the honor of going to this location to hopefully get an upgrade to my service and get a new phone LOVING MY NEW 9700 btw!!- Me being somewhat of a novice I had to rely on the knowledge of the reps so I was armed with a lot of questions and I was angry that my phone was not working-I had to wait in line and I got to watch a few interactions within the store and I must say much respect to those guys-There seemed to be no shortage of people making total asses of themselves as rep after rep explained the information to them. As I watched the various customers in the store there seemed to be a general consensus, that when we as customers come in and expect to be spoon fed very basic information not just with cell phone accounts but in general How can we get angry with the messengers of bad news- I say maybe if we took more responsibility and took advantage of the information that is right there on our phones we could cut down on the angry rantings on such a site as this!! after all WE PAY FOR THIS SERVICE and half of us don't even take the time to learn our own phone number!! Which also became an issue for a rep in the store- This one woman actually got mad and cursed at this little spanish rep-and why? Because she dropped her own phone in the toilet!! With that being said as my turn came up- I ended up with "kevin" assisting me and YES I will admit he was quite sharp with me at first colored contacts and all but quite honestly after about 10 minutes I could tell he knew what he was talking about ,he quickly popped the phone apart and explained the reason MY phone was not working properly? I had managed to get it wet- I almost lost it when he told me that the "water damage indicator" was red!! I had no idea what he was talking about-He showed it to me-and feeling like eating crow he was right! So I recalled the last woman and instantly calmed down and asked for his help- This guy got me to laugh, after admitting I was wrong-He got on the phone,had them agree to allow me to upgrade early,and waive the fee as long as I got insurance and since I was the one who got the phone wet I humbly agreed. Bottom line- I found his help and service top-notch He actually helped me to understand that I could sync my New Blackberry to my computer to get all of my old emails and my contacts that I thought for sure were lost forever!! Yes I was becoming angry at him for not having the ability to get me my contacts back immediately but he did not get the phone wet, which he actually said to me-and after speaking with Kevin and actually opening my eyes to be educated the last thing I expected was to end up detailing this account from reading such nasty words from others -There is always 2 sides of every story-I was so grateful for his help he def has a fan here!!! He actually told me that if customers took a bit of time to read or listen there wouldnt be half as much anger with simple wireless accounts- After my day in the store I agreed- I reluctantly went and took some time to read what was given to me and WOW there was all the info I needed right there just as the rep said it was and I was actually able to do it myself heck yeah!!! I have had some really crappy service in my day and I admit that sometimes maybe we should stop and realize that it really is not that serious,why in these tough times would we want to speak in such a negative fashion about the services we get when we as consumers could benefit if we simply pay more attention to what is right there- My father always said "you catch a lot more flies with a bit of sugar before spitting vinegar" Live and learn-I guess- I say this with as much respect as a guy that speaks the way you did deserves but YOUR entry was what made me speak up with my experience!!! SO to the "Jason" guy you mean you actually went in to T-mobile to service your account (from reading your words --for something you could have certainly found out for yourself) and your issue was basically to ask the rep what 40 plus 15 equals?? and YOU insult the rep??? WOW man maybe the issue lies with YOU!! In fact- After dealing with Kevin myself I have to think the issue was def with you man-For how could I have had such a good experience with this complex issue yet you get steamed enough to "YELP" over text messages and simple math- being assisted by the very same person hmm?? Even with my lack of knowledge of tech I know you can log on to the website to view your plan features equipment usage etc AND you can even make the changes yourself not to mention that tiny slip of paper Kevin gave me with all those codes to access accounts lol and to resort to namecalling dude You seem to be the "dickface" lol!! Sorry to be so blunt but YOU have to admit you guys sound a bit tightly wound to have to resort to such measures for our cell phone accounts! What do you do over something really serious like- the missing mortgage payment?? Heaven help you!! read more

T Mobile does not want its customers to send the feedback. When you ask the location of the representatives, the answer is "we do not disclose our locations for security reason. We can a 'call center'.' T Mobile has called us its "loyal customers," because we have been with them for too, too long - 11 years. Our contract comes to due and we have spoken with 4 reps, including Scott, manager at the Loyal Customer Dept. in a call center. Each of them has given us an offer which disagrees among each other. They lie. No wonder T Mobile has lost to its competitors. Time for us to leave T Mobile. read more

First I have to say this is the best tmobile ive ever been to. I was greeted as soon as I walked through the door which was awesome. I was even asked if I needed help right away which I declined because I wanted to take a look at some of the phones tmobile had to offer. I wasnt hounded but felt free to look a around an amazing great looking store. They had actual working phones but I was only interested in the android phones. As soon as I was done I asked who would know about the android phones more and they pointed to a young very friendly gentleman named Eli. As soon as he came over he greeted me introduced himself and it made me feel even more welcomed. He answered all my questions. When I say ALL I mean all. This guy knows his stuff and I loved the fact he was honest about everything. You could tell that he wasnt with be a sales person but concern with actually finding the perfect phone for me. In the end I bought the g2 which I am very in love with and I couldn't be with more happy. All I ask is for honesty and kindness. But I felt he went beyond that. I had to get my contact from my blackberry to my g2 and the machine wasnt working. He made it his duty to solve the issue which was done in five minutes. As for the staff although I wanst with anyone I was looking st the interaction with staff and customers and not one person was bad all staff was on their P&Q's. So please go in there on my review not the old reviews because all the reviews I read was just wrong and most likely old. If you could ask for eli then even better but Im sure any staff member will do.... Thanks to the android expert Thank you tmobile for hiring great people read more

I came here looking to switch from AT&T thats a whole other story. I walked in and was instantly greeted by a cute blonde! I was not sure if I wanted to come in to this store because of all the bad reviews on here but let me be the first to say this place is top notch! I walked in with skepticism but thanks to the young lady who helped me(dont remember her name), Im a satisfied customer now. Im a difficult person to please when it comes to customer service but she passed with flying colors. Listen to me and go to this location its definitely better than what the previous reviews make it seem like. read more

When I walked into this tmobile location with my parents, a sales associate behind the register welcomed us into the store, but when my parents did not respond her and her co worker made a rude snark comment which made me feel very uncomfortable and also afraid to approach the workers for help. The stars I gave are for another employee, Monique, which helped us greatly and also has a great attitude and knowledge on everything we asked for. My mother bought a phone and we couldn't have asked for better service from her! read more

I was warned about going into the store, and the warnings were valid. T-Mobile has a good product, at a fair price, but avoid the stores, particularly this one. As soon as they realized I had a service issue and they couldn't make a commission, they basically threw me out of the store. The manager (Jasmine) was particularly unhelpful. read more

Jesus Christ, you people whine too much. It's a phone, not a goddamn house! && your "iphone" threats? Are you kidding me??? At&t has the WORST customer service, network, AND their plans are more expensive, for what??? You don't even know why the hell you want an iphone! Just because you don't get the answer you wanted to hear??? It happens sometimes in this little thing called LIFE! Give me an effing break! read more

i have been a t-mobile subscriber for years and this particular store has lots of problems. it seems that no one there knows what is going on there or how to properly set up an account everyone has a different answer for the same question which is usually wrong. i can't wait for my contract to end. read more