I was with T-Mobile for 6 years. I had a great experience with them, over the years it started to get super expensive. As i wanted to remain, i went in person to see what i can do to bring my monthly payments down. I went in and was told there's not much i can do. It's more on how it was said, very quickly brushed me off and when i said i wanted i to remove my apple watch. He said call the number on the app. and walked away. I did not appreciate the treatment, especially since i've been a loyal member. My intentions were to STAY with tmobile. unfortunately had to make a decision to switch over. A few months down the line i decided to switch and now im stuck in a position where t-mobile has my current line on transfer protection. Which can be easily turned off by calling the help line or going in person. Both just tell you to do the other, i did that so many times. Even a supervisor at the support line said to go in and gave me specific instructions. Which i have already done twice. The people at this location brushed me off immediately the moment they found out i switched over and refused to help me. read more

Came in on December at around 7pm with a simple account issue regarding primary line designation. 3 employees in the store, zero customers. Instead of assisting, two employees immediately told me they 'can't do anything in-store' and to call customer service. This was incorrect -- the issue can absolutely be handled at a retail store by any trained representative. I went to the location at Plaza Bonita mall and they took the necessary five minutes to correct that. It was very clear they simply didn't want to assist and wanted to avoid doing any work despite being idle. T-Mobile as a company has great customer service, but THIS store does the bare minimum. If you need real help, save your time and go to a different location. read more

Best customer service I've witnessed in any industry Jocylenn just took care of the problem. Got my internet set up, actually set it up for me inside the store, which three other T-Mobile locations didn't do. Definitely coming back and switching my service from AT&T mobile service to T-Mobile as well. read more

Awful customer service. 5 people sat at the desk talking. Didn't seem bothered or didn't want to help at all, and I felt like I was interrupting them/ being a burden. Wish I read the reviews before coming here because I wouldn't have bothered. I agree with all the one star reviews I see on here. Avoid this place. read more

We had such a great experience with Robb at T-Mobile. He helped us add a new line and somehow got us two tablets for free which was already awesome but then he also helped me upgrade my phone and made sure we were getting the best deal possible the whole way through. Robb was super friendly, patient, and really knew his stuff. He explained everything clearly and never made us feel rushed or pressured. You could tell he genuinely wanted to help and make sure we left happy read more

On 051225, I walked into the TMobile store. This location was the closest. However, the person who saw me come in didn't even get up out of his seat and asked me across the room what my cellphone issue. Immediately he stated "we are a franchise store we don't do that service, this is untrue. A few months back I had the same issue with my brothers phone and they did and synced the SIM card there. How do we as customers know what store is a franchise or a corporate service office. WTF? Instead of arguing I took my unit and left. I have worked customer service for 20+ years and to be treated the way I was is very unprofessional and rude. If you do go there ask "is this a franchise store or corporate " then leave! the team member who didn't bother to get up, greet me properly, give me his name or even turn on the unit...NEEDS more customer service training before going back on to the store floor. It's so sad, it was a mother's day gift to my mom too. read more

If I could give 0 stars I would. I was helped by Joe and Never coming back to this store!. Don't come here. I was trying to get a new phone simple as that they said I couldn't get a new phone because I wasn't qualified but customer service on the phone said I was. I told Joe that I'd come back after calling customer service and he said yea whatever. Rude and lazy didn't even look up the promotion since he obviously didn't know his stuff bragging that he'd worked there 3 years. Then called to speak to Julio the manager and he was just as rude. I think it's this location. Just so rude and lazy!! Called customer service and got my new phone shipped based on the promotion I had gone to explain, now I just have to wait a week to get it. read more

Armando the service representative in this store deserves a promotion...full stop. This employee went above and beyond upgrading my existing equipment without me even asking, AND saved me money on my monthly bill while doing it. I went into the store because I was having problems getting my SIM card activated that was sent to me through the mail...Armando was able to get it up and running within minutes, and I was able to walk out of there with: 1.Upgraded Home Internet Equipment...FOR FREE 2.My Phone I brought over from ATT, now working with my newly activated SIM card...FOR FREE 3.LOWER MONTHLY BILL THAN I WAS PAYING BEFORE I EVER STEPPED FOOT IN THE STORE! Come on T-Mobile...Give Armando all the recognition he deserves. I was with ATT for over 30 years and I NEVER had such a positive experience with them. read more

A mi me fue super Mal fui por un cambio en mi servicio q Tengo 15 años con El .....me atendio una persona de color .......con barba chaparrito....me hiso los cambios nunca me quiso mostrar la tableta en donde hiso los movimientos....y ahora El recivo ...me salio mas de 450dlls siendo q antes por muchos años solo pagaba 259dlls por 4 lineas read more

I had a terrible experience at this T-Mobile store. On November 11, I went in to buy a phone and was pressured repeatedly to add a tablet I didn't want or need. Despite my clear refusal, a few weeks later I discovered a family line and tablet were added to my account without my consent. I've had to call customer service twice to fix this issue, and it's still not fully resolved. When I tried to escalate to the store manager, the staff refused to provide an email for the manager or a full name., Jose D advise he didn't know his managers email despite him working there months, and kept calling himself a "new rep" after placing me on a long hold, he suggested I leave my name and number so he's manager can call me back. I advised that would not work since I work an 8 to 5 job and asked if the manager worked on the weekends and he refused to answer if he did, it sounds like he was giving me the runaround so he can just brush this under the rug, This Unethical and unacceptable behavior. I will be taking the time to file a proper complaint, this was not fair to Me and I won't stand for it. read more

Excellent service, quick and personable, will definitely use this location again. T-Mobile treated my 82 year old mom with kind consideration and patience. read more

Closed an hour before "system is down" no its not you just dont want to work. Walking around in sandals and using your phone. I go back and read the comments and other people saying the same. Whoever is the owner of this place you are losing money. You lose on payroll for having them sit there waiting to go home and also for customers leaving with empty hands. Never again.... read more

They close an hour before closing time and they hung up the phone on me and disconnected the their line

Shoutout to Jose for taking care of me and my grandmother.. Such a great experience and made us feel like family. Definitely only coming here for now on!! Thank you so much read more

My latest travels brought me to this excellent T-Mobile shop due to the required merger changeover of service from Sprint to T-Mobile. My SIM card needed to be changed out to put me on the T-Mobile network - one that I had not been on for over 15 years! I was pretty excited that Sprint and T-Mobile merged around a year ago. I am optimistic that the new service will be stellar, hopefully with no hidden surprises! However... As for this store. I was totally impressed! It is clean, well laid-out and presentable in its displays. Its size allows for safe distancing and there's an availability of hand sanitizer available to customers. You may ask for it as well. As for the service, McKinley took care of my phone. He and Jordan were super courteous and impressed me with their knowledge regarding my questions of "What's next?" on the horizon that I will need to do to fully convert my iPhone to T-Mobile. They answered these patiently and enthusiastically! Let's put it this way: In the end, I was happy to learn that I will have to return to this T-Mobile once more to wrap up the conversion process. I can say that I totally welcome that opportunity! Sooner the better! Great things happen when you take good care of your customers! Recommend: VERY HIGH read more

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If I could give 0 stars I would they have really bad customer service. They don't even like to help people they tell you that you have to do everything in the app. Are lazy & rude.!!!! read more

Horrible store horrible costumer serving really really bad experience I can't believe they let people like this work here didn't even mind trying to get there names but nobody in the store was any help and all had attitudes read more

Jenyffer is the Young Lady who saved me $50 on my Bill when I changed Internet Service from COX. I Highly Recommend speaking with her if you're looking to save "Real Money" ! read more

T-Mobile - Mobile Phones Near Me - National City, California

Came in to get a new phone yesterday and had a great experience. It wasn't busy at all so it was nice how fast a visit it was. Julio provided great customer service! Very friendly and professional. read more

Highly recommend this location! Julio helped us today and made everything easier for us. Ive gone to other places and they dont even bother explaining. read more

Julio was very patient and helpful throughout the process of switching my parents from AT&T to our phone plan. He informed us of the all the options we have and made us suggestions to save money. I truly recommend Julio if you need need any assistance. read more

If I could give ZERO STARS I WOULD.. ARMANDO HAS THE POOREST CUSTOMER SERVICE EVER . I went In to ask about the new iPhone and he seemed so bothered by the questions I was asking . As a paying customer and long time customer to T-Mobile I see this guy being bad for business . I understand some places are short staffed or whatever but there were no other customers in the store at the time and there were 2 other employees in the store doing nothing . Terrible ... read more

I went to this Tmobile store. I'm very pleased with their customer service. Big shout out to Karina, McKinley and Jordan! Keep up the great work! read more

No vayan! Engañan a la gente, te dicen que si a todo y al final ellos ponen lo que les conviene. Ya cuando te llega tu bill alto te das cuenta. No tienen idea que cuanto me arrepiento de cambiarme a T-movil read more

Is it me or do the workers always add insurance without your permission? And now sprint/T-Mobile won't even give the credit back? Just order through the phone and wait for your phone to be delivered. At least the customer service reps are helpful and doesn't do anything shady like these kids in all the T-Mobile stores. Three T-Mobile stores and insurance is always added to the plan without my knowledge read more

Wanted to give a shout out to Damian. Quick and helpfull for switching out our phones. Thank you