T-Mobile has become the nickel and dime cell phone provider. $20 for this $10 for that if you won't talk to someone there's a $10 fee. I've been with T-Mobile since they were voice stream and I'm currently looking for a new provider. This franchise was charging for, every interaction. read more

This was the nicest TMobile store I've been in. We've been customers for 20 years and their manager Brian was super helpful and knowledgeable. Service was excellent and very quick! read more

DO NOT STEP FOOT IN THIS STORE. I've been coming here for 15 years for standard things and everything was usually OK. Until now. My phone developed a black spot, no damage, on the screen. It was about 3MM by 2MM. My wife showed it to ANGEL and they ordered another phone under warranty since it was only 2 or 3 months old. T-Mobile sent the phone but when I came to pick it up, the manager refused to give it to me. He said they weren't a corporate store, black dots were not covered and then said that T-Mobile would not reimburse them for the phone (not true according to T-Mobile). He said that the owner's ops specs (whatever those are) would not allow it. By then, I had T-Mobile corporate on the phone, on hold for 1.5 hours, so they spoke to the manager. T-Mobile told him to exchange the phone. He still refused. Imagine your ultimate boss, in this case T-Mobile, telling you, the store manager to release the phone. If this is any indication of what the franchises are like I would make sure I go to a corporate store. T-Mobile is mailing a phone to my house right now. This store is a pathetic excuse for a T-Mobile store. I doubt T-Mobile is done with them regarding discipline for non-compliance with corporate directives but in fairness I don't know if this is the case or not. If I were the T-Mobile regional manager, I know what I would do. read more

Useless store can't replace a screen protector until four days from now because their manager isn't here

Customer service is below standard. I had to return my phone because I had no service in my area even after they said I would have service. I was still charged a restocking fee. The store manager and the sales associate Mauricio should learn how to treat customers and not lie to them. read more

T-Mobile was pushing an internet box. Took the box home, failed to work as advertised, returned within 2 days. Subsequent to this I've received 2 monthly bills each for $55 dollars. Called their "Help" desk and suffered thru a garbled conversation with someone from the Philippines as they farm out this mission. She was useless, unhelpful, unknowledgeable, and incomprehensible. Wanted to also check their broadband coverage however that was worse the Verizon. read more

I was a Sprint customer and was interested in purchasing an I Phone 12. on my first visit, the only person who greeted me was Will. I came back twice but Will wasnt there. Both times I was ignored until I interrupted a male employee who told me Will was off. The third time again I was ignored but there was a woman employee sitting at a computer at the back counter. I spoke to her and asked for Will. She informed me Will was out sick it she would be with me as soon S she finished what she was doing. Then she never came back out and after 25 minutes I left. Apparently her paper work was more important than a customer on the store i an now a customer with AT&T read more