TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

I'd recommend Shawn to anyone: his knowledge, efficiency, customer engagement, and outcomes…read moredelivered are outstanding. He's a networking and IT superstar. Costs: If you are upgrading your home network or other capability, and need to buy new/more gear, Shawn doesn't charge a markup on the equipment. In fact, once he's designed your solution he will provide you with links to the exact products required and let you buy them directly from the vendors if desired. Or he'll buy them himself and present you with the receipts. Hourly rate: With the skills Shawn possesses, his hourly rate is substantial. And it should be. However, you can still bring your project in at a very reasonable cost PROVIDED you can be a smart customer. By this I mean you must be clear on the capabilities you want to achieve--or at least be able to listen to Shawn describe what's possible and then make rapid decisions. If instead you want a lot of customer education, Shawn can do that too because he knows an immense amount about IT and can communicate effectively. However, it's a bit like paying for a neurosurgeon to teach you about the types of aspirin available to treat a headache. That doesn't make sense; get a nurse instead! In my case, my wife and I work from the house. My goals were to increase the reliability of our home network. We wanted better maintainability (so when the internet goes down I can rapidly identify the problem and fix it). We wanted better network security. I wanted to add a home security camera because of problems with car prowls, etc. And finally, I wanted to move our networking gear out of our super-hot furnace room to a cooler and cleaner location. This was a lot. Other vendors had previously failed to come up with an affordable solution--or any solution at all. Shawn showed us how to do it for a very reasonable sum. Once we had a plan, I was able to control costs by getting a carpenter friend to open up the wall and pull wires through to the new location for the gear. Shawn also kept costs down by allowing me to provide extra hands as he mounted gear on the wall, connected all of our wireless access points to the new console, etc. These steps all require two people. Shawn was willing to let me help and he even maintained a high level of wit and good-natured ribbing throoughout the long day of work. In sum: great outcome, great satisfaction, great price. Photo: New network system including: cable modem; device handling routing, security, network management, and recording of camera images; 24-port switch; and backup power supply.

Sean at Eugenius came in and worked our server and network so it ran efficiently with all the…read morenecessary HIPAA and protection necessary for our practice. They were well prepared so that we had no down time for patient care. All software and hardware were updated and coordinated. we are truly grateful for their professionalism, efficiency and care. They were also the most cost effective based on our comparisons and the fact that it didn't take weeks and multiple technicians to troubleshoot the issue. Sean has my highest recommendation without reservation!

A trusted colleague from work recommended Bob Karas from NewTech Communications. NewTech mostly…read moredoes commercial jobs, but they agreed to come out to my townhouse and do the CAT6 network cable installation that I needed. Bob and his crew did excellent work, and the price was reasonable. The job was completed on time and within budget. I'd hire NewTech again if I had future cable installation needs.

From the owner: NewTech Communications, Inc. is a family-owned local company, serving businesses in the greater…read morePuget Sound area since 1985. Our goal is to provide the best possible communication solutions, products, and services for our customers. Our services include Phone System Sales and Service Voicemail Systems VoIP Voice & Data Cabling, Structured Cabling & Paging. Give us a call today!

I am glad I came here to check. This year they came to put…read morefiber optics I guess for the whole street even though most of us were not signing up. They ruined my front garden. Had to tell them to please be careful with the trees as they didnt care at all. After all this damage was done, they keep showing up trying to make me change. That my internet is slower, more costly... I know I have copper cables and you know what? my internet never goes down. When I have issues I can easily chat with someone, no wait on a phone. I am kinda done with them coming back when I already told them I want nothing to do with it now. I pointed at my no soliciting sign today and they said "I thought we were friends". So out of place. Now that I have read most of the reviews I am glad I sent them off for a third time.

zippy put in their fiber optics in our neighborhood and then began the harassment…read moreI have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it

Well, lets start by saying that Verizon in general SUCKS. Its customer service 611 service SUCKS…read more The reps you will get if you call in to Technical Support and try to get answers/help SUCK. I have had Verizon for over 3 years and have YET to get an intelligent person on the phone. And living in Granite Falls, the signal SUCKS. I have to have a Network Extender just to be able to get calls at my residence....and 3/4 of the time IT doesn't work...So...........with that in mind realize that I am a pissed off frustrated desperate person by the time I drive the 15 miles to town to go in to the Verizon subcontractor store here in Lake Stevens............ Thankfully, that is where the sucking STOPS! LAKE STEVENS VERIZON RESALER STORE REPS ROCK!!!!!!!!!!!!!!!!!! I have NEVER BEEN DISAPPOINTED BY THEM. I wish I got the names of the people I've dealt with...I need to start doing that - one was a guy, one was a 30 year old or so woman, one was a very young woman..ALL were very helpful and knew their stuff! You'd think I'd learn to not try to call Verizon - to just get in the car and make the drive. But ...........well, anyway, this is a big SHOUT OUT to the quality of the people at the Verizon Store in LAKE STEVENS.............too bad they don't work for Corporate Verizon! (P.S...let us not confuse the Lake Steven's staff with the Snohomish staff or the Marysville Staff. In my experiences with those facilities I have not met anyone who possesses more than the collective intellect of a gnat.)

I have been a customer of Verizon for over 30 years. Been receiving texts from Verizon to get a…read morefree upgrade to an I-phone 17 or I-phone 16 pro with trade-in and 3 year contract. Went to the Verizon store in Lake Stevens on December 15, 2025 and get the upgrade. Picked out the new phone, had it activated with new protective cover and was told it had to have a new charger and cord. I got home and found out the phone was a standard USB "C" which I have numerous ones already. Returned to store to drop off old phone for credit and return the charger. Everything seemed to be in order until the bill came. Upon reading Invoice, claims a $50 restocking charge on an unopened merchandise, $61.99 charger!! But have not received any credit at all for returned charger. No credit on turning in old I-Phone or explanation. Free upgrade turned out to be 3 year contract with plan price increase that will end up costing me $2321.64 by the end of contract for a $840 I-Phone 17. Invoice showed ($840) credit but on further reading found the ($840) credit was the amount being financed at over 18%. None of this was explained before I left the store and agreed to a new 3 year contract. Should have purchased phone outright or better yet, gone to a different provider where the I-phone is included in the plan and all prices and that I have financed a free upgrade phone would have been explained before signing any paperwork. The store front says Verizon, but nowhere on the invoice letterhead is Verizon mentioned. Will never do business again with this store Victra or Verizon again. Telling all my senior friends this is not a senior friendly store and they will be ripped off like I was. You get lied to about a free upgrade. You get scammed into a load. You get cheated out of your money by not honoring returns. As soon as I can get out of this contract I am switching to a customer friendly wireless phone company.

I am pretty sure that the collective brainpower of the staff at this store is less than a goldfish…read more I have had the MOST frustrating experience ever with this place. I came in to return a piece of comcast equipment, and requested NO CHANGE to my services... Well, Somehow.. the geniuses at this store managed to disconnect my services AND split my account into two accounts, one of which was connected to an apartment of mine from 11 years ago. I have spent over 15 hours on the phone and in communication with Comcast to fix everything these people managed to mess up. I have always despised comcast for their awful customer service, but this really took the top spot for worst experiences.

Waited a while to return a Wi-Fi box. Only two people attended to customers…read more Maybe offer a return box inside the store (Wi-Fi box has unique identification data anyway) .

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.

Tyler was very efficient, helpful, and friendly. He took care of helping with a replacement for a…read morelost phone. He used his phone and his time to help. He was great! JSM

Totally worthless. I wanted to get a replacement for my damaged cell phone and they told me to do…read moreit online. I explained that I had tried and wasn't able to so they gave me a piece of paper with a phone number on it.