Just be advised...THIS IS NOT A TMOBILE STORE. Went in a bit bent out of shape as TMOBILE canceled…read moremy whole service when I terminated my 2 week attempt at trying their internet..yup no phone all gone. When I told Eric he neeto call someone, as I couldn't, no phone, he said. I can't because were not a TMOBILE store. I asked well then who are you and he gave me the name of a company I'd never heard of and pointed to a smaller plaque by the storage room door. I then proceeded to take a picture of the plaque and Emily put her hand with a box in it over the name of the business. More to come after I find out the real story but stay away. Will be getting with the FTC.

BEWARE - They lie about credits and line charges and say it takes two months for credits to kick…read morein, but when the credits don't kick in or you get unexpected line charges on your first bill, they say it's past the 14 days to return the equipment and there is nothing they can do. Stay with your current carrier..!

I am sad to say T-Mobile has literally stolen $40 and says I have no recourse. I bought a watch and…read morehave paid for 8 months of cellular service ($80) The representative (still working for the company and has had many complaints about his work, but they just transferred him a different store) set up my watch to someone else's phone in error. This made it so no cellular data could be used. I couldn't figure out what was wrong and used Bluetooth. I live out of town, so upon returning to the place of purchase, they figured out it was incorrectly set up to someone else's phone, and that was why I had no service for 8 months. T-Mobile seemed to think paying me back only half of the money they took for service that wasn't provided was acceptable. I do not find it so. Having a representative who is incompetent, or doesn't care, who messes up your T-Mobile service so badly you can't even begin to understand why it isn't working, then taking money for services NOT provided and then not being willing to give back the money paid for those services not given is theft. When asked where I could go to escalate this issue I was told it couldn't be done. If you are considering using T-Mobile please note this. Prior to this I spent 4 months just making phones and phone bills correct. Horrible! Do not put yourself through all this and then be told there is no recourse. Buyer beware!

Do not deal with the store inside Greece mall. Eric the store manager is working with his employee…read moreAdam to scam people for commission. Adam tells people the accessories are free when they are NOT and gets the commission, by the time your billing cycle comes around and you see they are NOT free and try to desput it Eric shows NO sympathy and tells you there's nothing he can do AND it's past the 14 days to return them. $230 for 2 cases, 2 screen protectors, 2 memory cards, seriously? Amazon people...... needless to say I got my account credited. DO NOT GO TO THAT STORE.