It was hectic inside the store. They still greeted us when we walked in the door. It only took a few moments before someone came to help. I got in and got out without a hassle. All of my questions were answered. read more

T-Mobile - Mobile Phones Near Me - Garden Grove, California

I loved the service as well as the promotions from their T-life application!!! Every employees at this TMobile location were awesome.

I came here 2 days before coming back to finally getting it resolved with the SOS that kept making my phone not work. The first time it took maybe an hour and I left with my phone still in "activating" e-sim and it ended up not working fully, I was only able to call 611 later on when I got home to have them "fix" my phone. It did get fixed but only for the rest of the night until the next day around 3pm I got the SOS again and was only able to text when on Wi-Fi. I came back and was helped by THUY and a guy I think Noah was his name (sorry) seemed to actually did the right steps to fixing my actual problem. The first day I came here the girl just seemed to repeating the steps over and over and over I really had wish she would've brought another fellow employee to come by and look at it instead of repeating the same thing. Hopefully it won't go SOS again and I won't be back, Thankyou to the 2 employees that helped ! read more

man! those guys inside are the best. seems they r smart and know whatb they doing. usually i go to other Tmobile and its just white or latino kids (less experience) but this store has older vietnemese men, who know their stuff with eyes close. smart dudes Tam helped me and HE IS SMART i recommend you go there for wxperienced cell tech reps read more

I was waiting for a while. The staff looked at me and played her phone. I went around for 2 times, but she didnt even asked me anything After hearing my inquiry, she didnt seem to interested in This store doesnot seem to need new customers I donot recommend read more

Awesome service quick and fast and friendly if I could give more stars I would. If you need a phone or service definitely come here.

Before I went to this store, I got an answer that I can't unclock my phone from T-Mobile Bolsa location because it is not paid off. After that, I just randomly went to T-Mobile store which is located next to Hoa Binh market, and I didn't expect that I can unclock my phone. Fortunately, I met Tien, he delivered GREAT customer service, he is very kind, and caring his customer a lot. He told me that how to call 611, and explain to me how to talk with them to unclock my phone even though my device is not paid off. I am very satisfied with his customer service. I definitely come back to ask him next time. =]] read more

Management needs to do a better job in training their staff they need to learn what "does" and "does not" mean trying to prove the customer wrong when it says it in plain sight on their tablet read more

I would avoid working with Jay if you come here. He is unprofessional and aggressive when you ask him to address giving false information he provides. Completely two faced. Came in to enquirer about applying for ACP for my mother on our WiFi plan that we currently have with T-Mobile. He told us if she is applying for ACP to sign up for a new plan under her name with him and cancel the old plan(under my name). We signed up for a new account using my mothers name. His coworker agreed that his mother also has ACP and assured us we can get it when we call T mobile he wrote down a number to call and a pin to reference. They lied. After signing up for a new account with Jay I went home installed it and called T-mobile to cancel my old account and they informed me that I didn't need to sign up for a new account I could have just added my Mother to the current account. But what's done was done. I then called to apply for the program and the rep said T-mobile does not offer the program but their sister company metro by t-mobile does. So we did all that for nothing. We went back to Jay to ask why the T-Mobile rep says they do not offer the program and asked him how to sign up like his mother did and he became defensive and his attitude changed. He says he never claimed t mobile offers this and if the rep says they don't then they don't. He started speaking louder louder repeating "what do you want me to do about it?" "I told you if you want you can cancel in 14 days"(he did not) "I'm not the one who helped you I only process it" and placed blame on his coworker. He even called his coworker but cut him off before he could get two words in and hung up making a big scene in the whole store. Everyone was staring. When he couldn't explain why he gave us false info he went onto say his area doesn't get T-mobile so he uses Spectrum internet and they have ACP. When I asked him why he was even mentioning spectrum when he is working in a T-mobile store he went off saying "OMG OMG what do you want me to do?" What he should have done was be honest from the beginning. Have some tact and be professional. Don't become irate because somebody calls you out for giving false information. What a waste of time. read more

Terrible customer service. Seemed more interested in their own personal phone than helping us out. Been with T-mobile many years and this is the first time I encountered bad customer service. read more

I do not give 5 stars often but this T*Mobile location is beyond compare. When I arrived they were very busy, practically overwhelmed with customers, Vi Nguyen was working on other clients product's. But managed to let myself know she would be with us shortly. I had received my new iPhone 13 Max Pro, and needed to xfer my data from one to the other. She did this in a breeze. No muss, no fuss. It would be a huge benefit if these instructions were included with each new phone. Vi Nguyen is a true asset to T*Mobile, She should be rewarded for her excellence. read more

Service at T-Mobile is always top notch but Enrique exceeded my expectations, His service was legendary. I came in to check out the new iPhone and see which one would work best for my family, he was patient and kind and walked us through each phone and helped us find the best deal. Even though there was a line waiting behind us, he took the time to make us feel like we were the only ones that mattered. I'd give this place ten stars if I could. Come check out their awesome deals and service! read more

T-Mobile - iPhone and case - Mobile Phones Near Me - Garden Grove, California

- Mỗi tháng gia đinh tôi trả $500 cho ni này . Tôi đã rất tin tởng họ, và tôi phát hiện ra tôi phải trả thêm mỗi tháng $60 cho chiếc điện thoại tôi báo mất gần 2 năm trớc, thật tồi tệ khi tôi quá tin tởng . Và tôi phải báo cáo với họ về điều đó rất nhiều lần . - Mới đây tôi đã mua 1 cái điện thoại để dùng tạm thời với giá $100, cô nhân viên giới thiệu với tôi chúng rất tốt , cô ấy bắt buộc tôi trả tiền mặt và tôi không nhận đợc biên lai . Khi tôi mang về nhà tôi thật sự thất vọng, chúng tắt nguồn liên tục. Tôi mang đến và cô ta đã đổi cho tôi 1 chiếc điện thoại tng tự. Nhng chúng là dòng sản phẩm rất tồi. Vẫn không thể sử dụng. - Tôi đã liên hệ với cô ấy nhng cô ấy đã chặn số điện thoại của tôi . Tôi thật sự rất mệt mỏi và thất vọng về điều đó. Họ không có trách nhiệm . - Và một lần nữa tôi khuyên các bạn nên kiểm tra bill mỗi tháng và xem xét trớc khi mua nếu không nhận đợc biên lai . read more

This is perhaps the worst T-Mobile places i been too. Had them look up my number and to see why they haven't sent me a bill and they were too lazy to do that . They keep passing me back and forth and they couldn't check the reason why i haven't receive my bill and made stupid excuses. read more

Went here for the internet, Thanh and Tam helped me and they are very helpful, explaining detailed and great service.

The young lady that we dealt with mislead us from start to finish. We were switching our service from Sprint to T-Mobile. You would think that would be a easy process since there both basically the same company. After four visits to the store and two phone calls to T-Mobile customer service our new account is finally setup. During my conversation with the customer service representative I found out that this location is not a company store but a franchise. I would recommend if you a considering dealing with T-Mobile that you find a company owned location. We should of been able to switch our service in one visit. read more

This Yelp review for Annie is long overdue. Annie is amazing!!! I found this store on Yelp, I was a new customer to T-Mobile and I was having a problem with my iPhone. Annie did some trouble-shooting and she found out that the VPN on the phone was getting in the way of receiving data. Annie quickly shut it down and my phone starting working perfectly!!!! Thanks Annie!!! You're awesome!!!! I highly recommend her services!!! -AD Global Executive read more

I have been to this T-Mobile spot for over 10 years having service with T-Mobile. Recently, I went in for phone upgrade. Thanh and Annie were able to answer all of my questions regarding plans, service, monthly payment, and promotions. They provided great customer service and were patient with all of my questions. Everything went smoothly and I was able to pick up 2 new phones for my family at great prices. I would recommend anyone to come to this location for service or questions. They are the best in town. read more

Good service nice people I love this place anything I want I find it there good job I need to anloc

The associate was rude and disrespectful. We were asking questions about the new promotion and she put on her AirPods and FaceTime someone very loud in the store. read more

Excellent Customer Service... They help my my family with 2 lines and free 1 line... Save me a lot the money from AT&T... I got high speed unlimited internet for 3 lines too.... thank youuuuuuuu read more

My wife and I are so impress with Annie and Dat the TMobil customer services they are very helpful understand and compliment to our needs We been visit many other locations and out of all them I have to give Annie n Dat both are awesome services. ***** read more

Beware ! I don't know how to start, but to say that I feel appalled by the fact that they "scammed" me. They used false advertisement in order for me to get a "free" phone case. I don't remember the girl who helped me, but at first she seemed very nice and helpful. She told us all of the information we needed. I thought she was trustworthy and genuine seeing her trying to help customers like me. I came in with the intent of just getting two iPhone 6. I came for what I needed. Then the sale representatives try to sell me iPhone cases to go along with the iPhone. I rejected her because I can get cases way cheaper than the ones they sold in the store that offers the same amount of protection. After constant rejection, she then uses her false advertisement by saying instead of paying for the phone case, I'd only have to pay for it's tax. She said "so it's yours all for free, you just have to pay for the tax" When the word free is mentioned, anyone would be eager to get it. Who wouldn't like free right? After standing there for which seemed like forever trying to understand this concept of free, I decided to take this offer just so i can get this over with. When I got my first bill, that's when i fully realized I got scammed. It stated clearly that I'm paying for the phone cases for the "original price ". I then rang up the T-Mobile representative and they said , "we're not responsible for this " and then explained to me that these retail stores workers would do this to get you to buy their items. After this lesson, I've learned to no longer trust anything that includes "free" in any phone retail stores. You should beware of these scams so you don't make the same mistakes I've made.. I reap what I sow. For being foolish in listening and believing in these retail stores. To think that this place has high ratings for their service. Sure, they are helpful, but I didn't ask for any false advertisement, promising me something that is entirely false . read more

I've gone twice trying to change out my screen protector and they've always have an excuse why they can't switch it out. First time they said they didn't have the protector and second time they said I had no insurance to switch it out. Went to another T-Mobile and I in fact did have insurance and even though they didn't have it in the store they mailed one out to my house. They seemed to be able to help other people there and even speak to them in their language but didn't bother to welcome me or help me. read more

My friend just bought the phone in this store. Thanh Dang is the one who help us. She helps us from A to Z. I recommend her to everyone.

Despite the iPhone X releasing, Annie was great supporting our family in upgrading our plan and phones. Her ability to be fluent in Vietnamese and English sets her and this location apart from others. She was accommodating and helpful throughout the whole process. read more

Annie is a very dedicated service staff , I'm glad I chose the right place To buy a phone .

Very bad service! I want to open a new line for my brother! but finally open. My phone number is changed by the number of new lines opened.! and my number is currently lost. My phone number is my business. friend. bank. stock. The thing is gone. and I have to call on the switchboard to make sure I still lose my voice and get my phone number back! I repeat. I need to open a new line. not stop the old line! . I never come back. wing informs new friends! So be careful with this T-mobil shop. read more

The sales representatives were rude. The location closes at 8pm and we arrived at 7:45 just to check out the new Samsung Note. When we walked in the sales lady gave us the dirtiest look and said that they were closed in an arrogant and aggressive tone. We told her that we still have 15 minutes and we just wanted to look at the new phone. She made us feel unwelcome and said "well, we are closed, it's almost 8." So we left even though the location is supposed to be open until 8pm then she rushed to lock the doors behind us. Just an FYI to the managers at this location: your employees are closing the store early and are not doing their part in providing good customer service and because of them you missed out on a potential sale. read more

Kang was super helpful in giving me some options for my cracked phone!

Dat Ly is an awesome REP I met in this tmobile store! He took care of our family plan service from A to Z! We got a Buy one get one free for samsung NOTE 8! He applied for our gift such as wireless charger, memory card, and gear 360. He is awesome awesome.... The store was super crowded when we came in. Highly recommend to my friends and family ... Great tmobile store to come !!!! read more

The rep was so friendly and helpful. They answer all the questions and help me a lots. Will come back soon and do business with them read more

Awesome service from Annie. She was attentive and answered all our questions. We opened a new contract and took around and hour and a half because we had 6 people all choosing different numbers. Not only was she bubbly but she was so patient with us. Thanks for making the transition so smoothly, Annie! read more

Switched from Verizon!!!! We came to this store after eating at boiling crabs to buy an iphone case for my daughter; however, it turned out to be SWITCHING carrier!!! Dat offered an awesome help with knowledge and experience. After talking with him, i feel so confidence with t-mobile about the coverage and the cost of the bill every month. We switch over 2 lines and waiting for my bro to add more lines. Just come to this store and look for Dat, he is an awesome tmobile representative. Highly recommended thanks Dat and love u! read more

Great customer service ever! They helped me unlock the phone and get the 2 lines for the price of one... thanks the reps and shout out for the manager! read more

Was around in the area and decided to get in to get phones and glad I did they were freindly, and patient with me and my kids there service was great :-) will definitely come again to them to get my iphone plus. Thanks guys read more

Awesome deal from this t-mobile store! Annie made the whole process super easy and fast! She saved our family a whole bunch of money on t-mobile plan! I got a lot of new technique devices! Sync up drive for tracking my car, Nest security for my business, and Alexa speaker for my house! Great job Annie; however, she had a bunch of customer waiting for her service! Recommend to make an appointment with this girl! She really know what to do for the customers! Need chairs for customers who is waiting for you girl! read more

I was helped by Thanh Dang customer service rep. she is very helpful and informative, explaining very details related to my account. I highly recommend Thanh Dang. read more

Great customer service in town! , I am served by Annie and Quinn... they are the best customer service ever I have ever met!

I went in to add a line to my father's existing plan, as I'm his POA and even brought in the legal documents being that we needed a 2nd business phone while he underwent surgery. The two girls there were completely baffled by it, and called their manager to run it by him. I don't know if the employees there could even read the documents, but the deferred to not chance it, and said "sorry, we can't help you." Apparently I can move thousands of $$$ as his POA out of banks, but I can't add a line at T-Mobile. The employees were completely clueless, and didn't both to try to help navigate me. I ended up leaving and went to the T-Mobile off of Euclid and the 22, and the manager there Tom read over the docs, and took care of adding an additional line for me. AVOID THIS STORE, UNLESS YOU WANT TO DEAL WITH EMPLOYEES WHO COULD GIVE A LESS S#$T. read more