This was one of the most disappointing service experiences I've had with Apple…read more My 4-year-old MacBook Pro suddenly lost its display and would not connect to an external monitor. I brought it to the Apple Store hoping for real diagnostics and guidance. Instead, the Genius I worked with, Matthew, attempted a revive (which didn't work) and then guessed that it was the display, quoting me $600 to fix it -- without confirming that was actually the issue. When I expressed frustration that a $1,500 laptop failed this quickly, I was told, "The laptop doesn't know how much you paid for it." That response felt dismissive and unprofessional, especially for a company that markets itself as premium. I didn't expect miracles, but I did expect empathy and clear answers. Instead, I walked out feeling like my concerns didn't matter and that repairing the device wasn't worth Apple's time. For a brand built on customer experience, this was a huge letdown.

Clean store, easy to navigate. Staff are extremely helpful, will definitely go above, beyond, and…read moreto the grave to help with what you need! Excellent customer service, professionalism, and advice from Ryan, Stephanie, Mariah, & Mecca (I know it was her last day but she was still a star). I came in with issues that was beyond their control and they absolutely did their best to not only help but provide empathy and compassion for my situation. I look for stores that not only can provide what I need in a timely matter, but I look for a store I can go to regularly to receive future services because of the trust that is built. This is a store I feel like I can trust and recommend any business to! Thanks for helping me with my new iPhone 16 pro max, cool gadgets and all! *Also, just get the AppleCare...don't think about it just do it

After several disastrous hours on the phone/chat with Verizon, I gave up. I booked an appointment…read morewith this Verizon store and received outstanding service. Derek spent multiple hours helping me sort out an issue made overly complicated by online Verizon support. Everything that was promised to me was executed. I recommend booking an appointment before going to this store. This particular location can be extremely busy, but I watched every employee greet each walk in customer immediately. I also want to highly commend the Store Manager. He was working just as hard as every single employee. I have worked in human resources for 30 years and this store is run very effectively within the parameters corporate has allowed them. I said this because corporate Verizon really should expand the support tables in this store.

Verizon does a "service charge" to just transfer data from the old phone to a new one. They are…read moreright now charging $40 to my neighbor JUST to transfer data, she is a military widow in her 80s. She had to save $40 so this rip off company can take advantage if her. My advice, don't do business with Verizon.

DON'T go there for computer even though they claim ctr. virus service…read more Their door and website claims open Sunday afternoon but locked up. They don't answer phone calls or messaging. Got my pc after a week with the claim it was fixed, virus was still there! When I returned they refused to refund my $110 so stopped payment. Found another shop that fixed it in 30 minutes. Maybe they are okay with phones, they suck with computers.

Their store hours are wrong. There is a sign saying 'they are short staffed and they will be back…read moretemporarily.' This is wrong. They are not open on any Sunday. I came back two times to get my phone fixed on a Sunday and they were closed. I went to another store and they could not fix my phone because Verizon sent the claim to this store. That store told me they haven't been open for a month on Sundays. I went back on a Tuesday, they were finally open, and just laughed when I explained the run around, they put me through. I had to go home to use my computer to turn off the 'find my iphone' feature and call the store when this was done. When I did this, they were very short, and hung up the phone before I had a chance to ask questions. Like when he said he would call me when the repair was finished, leaving me to wonder how he would call me when he had my phone. Definitely go to another store!!!!

Moved to Colorado Springs last Friday, 15 August. I was super excited to get set up with…read moreCenturyLink as I've never used them as an internet provider before. Come the day that I finally get setup on 20 August, the service itself was unbelievably slow. I had to go with a 100 mbps speed because that is the current limit at my apartment complex, but I was assured it would meet all my needs with my devices and activities, so I went for it. In less than 24 hours, I cancelled my service because I could not stand the buffering, delays, and colossal speed on just my computer alone. To make matters worse, you'd think they'd have some policy for new unsatisfied customers who are looking to cancel their policy in less than a day. Instead, their way of saying bye is charging you for their service for the next 30 days even if you aren't using them anymore. Their excuse? "We are here for you in case your future provider doesn't meet your expectations until the service is cut off." CenturyLink didn't meet my expectations, and I was lied about how good the speeds were. I shouldn't be punished by paying 30 days of service!!! Even if another company didn't provide what I wanted, I wouldn't resort going back to them! First and last time ever using CenturyLink! Good riddance.

Century link is now quantum fiber. Do not purchase internet from this company. This is what they…read moretold me when I wanted to disconnect my service .When cancelling service on any day other than the last day of your billing cycle , all monthly charges, fees , and taxes will apply received in full, and payment for unused services will not be refunded or credited to your account. Greedy company. Wi- fi went out for several days before, and connection issues periodically. I switched plans and saved 23 dollars with a bundle from At&t!

I got the modem for the NOW internet service, that was the only good thing so far. I have not been…read moreable to get a real person to have a tech come to my home to troubleshoot why it won't work ! All I get is AI and I keep going round and round in circles with it ! It keeps saying it will let me schedule a home appointment, then it just goes back to the beginning asking how it can be of service to me ! I went to the actual store and a lady gave me a splitter to hook up the cable to my dish box, but it's not the right kind ! Tried calling again to talk to a human, no such luck ! If I had known their human service didn't exist I would have never signed up ! It takes everything out of me to go out anywhere because of a medical condition. I have no choice now but to make an appointment again and go down to the store !

Try getting through to a human being on the phone if you don't already have an account. This…read moremoronic company does NOT want to be called. I need to call for tech support for my 84yo mom. Their website has no # displayed ANYWHERE. It is all automated or you need to set up an appointment at a brick & mortar store, again, via automation. No humans.

"Sorry, we just don't care so go somewhere else. Sorry you…read moreare stupid." Just terrible. Last year, I went to this store to buy an iPhone 14pro. They said they couldn't get any but I could by the 14 plus. I didn't care about the difference in cameras so I bought it. Purchased their "lifetime replacement" screen protector on their recommendation so I wouldn't have to worry about it again. Went back in today as my screen protector had some cracks and they told me to go pound salt. The very kind employee tried to help me and then.... enter management. The manager came out and spent 5 minutes talking down to me and then talking crap about the iPhone 14 plus and how no one bought them (what???) and so although they had screen protectors that fit my phone, they wouldn't honor their lifetime guarantee and I should go to another store and try my luck there. Not one "I'm sorry" or "this is on us." He made it utterly clear that I was an idiot for buying this phone as well as anybody else who did, and he gave no s$&ts that I gave them $40 for a $8 part or that they had promised to replace it. Didn't care that I had bought 4 phones from them in 4 years. Didn't care didn't care didn't care. Awesome. I pointed right at their lifetime guarantee sign set just 5 feet away and he just shrugged and made it clear I was being unreasonable. Never going back again. The statement seems to be "you are stupid for coming into our store, and if you don't know everything about phones, too bad dummy." Utterly disgusted and disappointed. The employees themselves are kind and accommodating. I like brick and mortar stores and go out of my way to give my money to the locations that I know. I had been coming here for 5 years and spent thousands. This manager has convinced me that I should never step into another AT&T ever again and just go to Amazon. In fact, I'm clicking buy now on my second screen as I type this. Nice job AT&T. Another customer lost. I'll start carrier shopping..... now.

Great service. The manager, David, is very personable and helpful. He hooked me up with a great…read moredeal! Took time to educate me on things I didn't understand. Very friendly. Overall a great experience. Thanks, David!

I visited this store a couple days ago to obtain some assistance with my Verizon bill. I was met…read moreat the door by MO, who was very friendly and professional. Mo listened to my issues and really took charge to resolve the issues, which were very apparent to her. Mo contacted Verizon customer service and explained the issues and really worked to make sure I was getting the best deal, and to get what I was promised by the phone rep. I cannot say enough about how great MO was to work with and how she made sure I walked out of the store satisfied with the end result. Mo made sure to tell me that if there were any other issues, I should contact her and she would engage and make sure any future issues were resolved. Thanks so much Mo.

A shout out and a big thank you to Sam. You were so wonderful and helpful with myself and my friend…read moreSteve, who has some dementia. You got the job done when no one else could thank you so much for all your kind help, patience, and service. You went above and beyond thank you so much. Have a wonderful New Year.

I'm just, after a decade with Verizon, I'm not that into you anymore. I don't like the way you…read moresell your products. One has to be on there game when going in for an upgrade. You will end up leaving scratching your head, wondering why you paid a couple of benjamins for taxes, fees and accessories before you even leave the store. Not to mention the activation fees getting tagged on your next bill. I feel that my best interest as a customer is not the concern of the friendly guy behind the counter. No, his best interest is selling as much as he can without having to go into much detail about it. I can take the blame for not questioning the charges or inquiring in more depth about certain product promotions, but I have to say I'm just not happy being with Verizon any longer. I have bought my last phone, last contract.

Signed up for an iPhone plan and purchased a MiFi on July 16th with a data plan for $65 for both…read moredevices. When I arrived home my iPhone had a very bad signal and I was unable to even send a text. I returned to the store and the iPhone settings were changed and I was told that it should work now. Same problem when I arrived back home so I took the MiFi out of the box and turned it on and noticed that it did not have a decent signal either. I returned to the store a third time and requested to return the MiFi and cancel the iPhone plan also. My request was denied and I was told to return to the store tomorrow. When I arrived home a made a cell phone call and my phone went dead so I took it to Best Buy the next day because I had my iPhone warranty with them and was informed that Verizon locked my phone out and Verizon telephone rep stated that "I had to go to Verizon's corporate office in order to have it unlocked." I told the corporate officer how badly I was treated and how dare them lock my own paid for iPhone like that, especially being a senior disabled veteran with a compromised immune system. He apologized and instructed me to return the MiFi and stated I had a 15 day return period to qualify for a refund on it. I was forced to keep it overnight and did not even have it for 24 hours. When I arrived with the MiFi I was charged an additional $37 and threaten with not turning off the auto pay on Verizon's plan if I did not pay up. Fine way to extort money from disabled veterans and senior citizens.

I came in a few days ago to purchase a new phone. I previously had the IPhone 8 for about 5 years,…read moreand I bought the new 12 Pro! It was okay. My husband and I were helped by Felicia and it was fine we had to wait for the phone to ship in becuase it wasn't in stock. Overall an average experience, nothing special (for a $1k purchase). Tonight, my husband and I received the phone and went in to get it set up. We worked with Porter. He is such a genuine person and has OUTSTANDING customer service. He helped us every step of the way even when Verizon was being difficult transferring us over to T-Mobile. He made everything so seamless and easy for us. An absolute highlight of our day, anytime we go back we are definitely seeing Porter! (Queen B's proud)

First off, I am a loyal Sprint customer (15+ years) and I stopped in this store to see what could…read morebe done to combat all the spam calls I receive on a daily basis. I ended up being helped by the most ignorant store representative, Devyn F., who ran through my options to help stop or curtail the spam calls. Devyn informed me I could change my phone number (NO!!) or switch to T-Mobile service (I thought Sprint merged with T-Mobile; therefore, am I not a T-Mobile customer but alas, this was not the case) or my last option was to install a third party app to block spam phone calls. I informed Devyn I would try out a third party app for a few weeks and see how it went. Please note: I did NOT want my phone number changed because I do freelance work and my livelihood depends on clients contacting me through my original phone number. Unbeknownst to me, Devyn changed my cell phone number while I was in the store and I found out from clients who had to email me that my number was not working due to the unauthorized number change. To say it fubar'd my life is an understatement. I now have to wait 48-72 hours to get my original cell number back and I'm losing money and clients. To put it mildly, Devyn's ineptness and ignorance has cost me a lot of time and money and I wish I would have never dropped by the store and just dealt with the annoying spam calls instead.