Many customers experience what feels like "bait-and-switch" behavior from T-Mobile, especially with promotions. It's often not an outright illegal scheme, but fine-print conditions that aren't clearly explained up front. I traded in a perfectly functional, well-maintained phone for a new one and was promised a $600 Visa card. However, my very first bill showed charges for what was supposed to be a free phone. They received my trade-in, and I was left holding the bill. In short, I got bamboozled. I now trust T-Mobile about as far as I can throw them. Don't fall for the okey-doke. Their practices are about as straightforward as today's political system. I won't be long with the company very much longer. just saying, Buyer beware. read more

Amy was Sooper helpful with cancelling my service. She gave me No run around and I wish I saw her before my mess so I could stay with T-Mobile. But Amy the store manager is to the point and she's awesome ! read more

I went into the store and was told I'd get a $780 trade-in on my old iPhone when I switched from AT&T. Now that I've started getting my bills, the credit is only $256. Every interaction takes for-ev-er. I have wasted so much time trading in my phone, getting set up on my new one, and now trying to get the credit I was promised. Stay away from T-Mobile. read more

I took the plunge and switched carriers AND to iOS, I can't say it was fun or easy but the team at this store were and ARE determined and committed to making it work. Amy, Alexander, Angelique are the A Team. This kind of dedication only comes down from management. Please remember we're ALL human, making mistakes is NOT avoidable it's what we do AFTERWARDS! I'll take patience! Tip of the day; Do NOT buy a new phone delivered to your house, go to this store. read more

Metronet/T-Mobile Senior Director of D2C sales Patrick Wagnon will lie and say whatever he has to convince you he's a good guy and you're getting a good deal. Here we are, 3 months later and not a word about installation, Patrick has dodged me for months and the only reason he answered the other day is because I had his new boss on the call with us. Don't trust any of them, they just lie straight to your face read more

I don't even know where to begin. I don't leave reviews, and I am super understanding. However - this is hands down the worst service I have ever received from any carrier in my entire adult experience with a cellphone. It is not T-Mobile - they are great!!! and the location where I initially received my phone is outstanding customer care. I will be leaving them a 5 star when I complete this nightmarish experience in review. First off, I would like to say Amy who is the manager needs to look at what professionalism is and how to conduct oneself. I thought her presentation to be ridiculous and feel there is more going on there I am not equipped to diagnose per a degree. Basically, Amy accused me several times of not telling the truth??? - I came in to BUY a protection cover, new case, and hotspot devise. I was told she would not service me that day because I was breaking the rules and she was putting a mark on my account. What on earth does that mean? When it all came down to her accusations it was her fellow employee whom I saw a few days earlier and his services not working properly to check my account. Then Amy advised me I needed to leave and come back another day to receive service. She 100% is unstable and chooses her customer service by her day and mood. As a reliable and good customer with no issues before I got in my car and drove 30 miles to another store where I was greeted with a smile, super welcoming and friendly atmosphere, all my concerns taken care of, my phone fixed and cleaned, even got my Tuesday Winter Beanie, receipts printed, and was given an apology for another stores poor service. Needless to say, Amy shame on you. I will not be back, and you lost a customer. I will continue to let others know to stay away from that location. My time is valuable, and I left work to come to your store to get help. I feel sorry for your employees as you set a bad example of leadership and management. To anyone reading --- take the time and drive to another location. You deserve to be treated with respect. read more

Go with Tmobile only if you want to spend hours with customer service or going to the store. I'd recommend going to the store if you've already made the mistake of buying a TMobile account. Be prepared to waste a lot of time for their screw ups. Look, TMobile, I've paid my bil. Why am I getting harassed about paying it again??? Boneheaded idiots read more

We came to this TMobile because it had the best reviews for the local TMobiles around us and please never come to this one. The girl we dealt with was the assistant manager and she played us and screwed us over so badly. She messed up setting up our phones and took two hours to do it! The next day when we looked at our account she racked up over $250 in charges that we did not buy! We had to call T-Mobile and say we did not buy a charger, headphones and more. So she obviously charged us and took them home herself. Thankfully they refunded us. Besides the extra phone charges, she added two extra lines to our accounts and three extra protection programs without asking us. We confirmed with her multiple times that we want A,B,C and this is how much it is correct? I was quoted by the store manager previously, so I knew how much it should have been. She just took everything into her own hands and took super long wasting our time. Her customer service was awful. When answering the phone she was super rude to a women on the line and then talked smack on her to her coworker in front of us. When other customers came in, the coworker in the back didn't even get up from his phone to greet them. They had no agenda to work that day. To get ahold of someone when it comes to the TMobile customer service line, just say you are going to cancel and they will take you to an agent right away and solve your problems. No waiting on hold for 30 minutes. TMobile is the best service in Colorado Springs but this one is not it. Please go elsewhere. read more

I have an awesome experience while upgrading my phone . Natasha in Colorado Spring was amazing and super friendly . She took care of me and made sure I got exactly what I need .. She was very knowledgeable and professional.. Thanks Natasha and T-Mobile Christa read more

Autumn Coleman is amazing!! She definitely earn her commission!! We were switching over from sprint it took us almost 3 hours! (No because of her but sprint wouldn't release the numbers right away) she is so amazing, she was very knowledgeable and explained everything in details!! I can't remember the store manger name but he was also very helpful that day ! Thank you so much for everything Autumn read more

T-Mobile - Mobile Phones Near Me - Colorado Springs, Colorado

I hope Danielle from the T Mobile Call center can see this review. Her help yesterday was above and beyond. She is a true professional and defined thinking outside of the box with her level of assistance yesterday. She spoke to me for over 20 minutes taking the time to really hear me out and addressed every one of my concerns with professionalism and real world answers that I will use to help grow my business. I really want to commend Danielle for her patience with me. Thank you thank you!! read more

Don't go to this store and definitely don't speak to Hector. He'll only be rude and tell you why you can't return items and get your money back. Didn't try and solve the issue so I'd be happy. It seemed like I was bothering him and I interrupted his bull ring of friends at the store and he was more interested in gossiping with them and not helping me. This is exactly why I buy everything from Amazon. I've never had an issue with any return or getting my money back. Amazon treats it's customers how they should be. That's why they're as big as they are and I'll continue to buy my things from Amazon. I'll be returning my t mobile and switching. read more

This is my favorite T-Mobile store in Springs !!! Great customer service and very knowledgeable staff. I was there yesterday and Hector and his staff took very good care of me. Any time I have problem, Hector is very helpful and he has very good customer service!!! read more

My Angel I started with Danielle in Team support she suggested l port a line l wanted to keep on too my original line never knew they had that service, she's a expert in everything you need to know she has the answer, everyone is great but she's an expert and she treats you like family. After speaking with 5 others l continued for over a week not being able to have my additional line connected finally l was able to once again speak with Danielle she's was getting off work and she learned my phone was blocked and my addition line she worked on reactivating my other line, it was a life and death matter l was dealing with l was crying on the phone l had a break down and she was so patient and kind she helped me get through it, we all need a DANIELLE in our life the World would be a wonderful place, she did all this during her off time WOW & I'm in Hollywood But thanks a Million for being beyond professional l don't know what l would have done with out you. Faint, You're the Best Customers Service women l have ever encountered. The office provides excellent service l owe you more than a thank you, you're truly a Blessing from God! Bless you beautiful Soul sister much Xoxo TB L A read more

I rarely complain. I switched to T-mobile from sprint with their freedom carrier promotion. With this promotion they were supposed to pay up to $650+ for each line being switched over. I received a bill from sprint for $1,200 today and I remained on the phone with T-mobile customer service for over two hours with no answers . I got switched multiple times and nobody was helpful. I need answers T-mobile . read more

T-Mobile was problematic. I had the service through Walmart Family Mobile and it was okay. When I moved to Northeastern Colorado Springs, Academy and Dublin area, I began to have problems with T-Mobile. Both at the phone store and in person, they were unable to reconcile the fact that their coverage map shows 100% full coverage, whereas at my new residence, I had one bar or less all the time. Making and receiving calls, sending and receiving SMS messages, I had to go a quarter mile in any direction. In other words they had a dead area which, once they heard from me, they very well knew about. They maintained well or map says it should be okay... without actually correcting the map or solving the problem. They said, we'll send someone else someday to validate that area of our coverage map. I'm certainly never did that. The map never changed, at least. I would recommend, avoid and go with a carrier that has a better reputation for coverage, such as Verizon. Probably not Sprint for customer service reasons. read more

VERY DISAPPOINTED AND UPSET.....This store said they could put in a sim card to get cell service in Mexico.....the girl there put in a card....and wasn't sure it would work. Meanwhile, they charged my acct $45.00 and I wasn't able to USE my phone! I came back 2-days later and they said since it was pre-paid, they WOULDN'T refund the money, even though THEY made the mistake in telling me my Android phone would work....VERY poor customer relations read more

To the young man that helped me with my brothers cell phone from Tucson. You are by far the kindest T-Mobile employee I've ever had the pleasure to do business with. I rushed in looking for a low down cost on a cell phone and the Samsung was perfect. My brother is enjoying it and we briefly spoke of his circumstances and you were very understanding. He learned how to use it and is very pleased he wears it in his pocket while weight training and the apps work great. I didn't catch your name that day, perhaps its in my brothers phone paperwork in California. But wanted you to know if there were more store people like yourself I would go in more often vs online. We have 5 lines and 2 tablets so we go through a lot of phones. I went to the Powers location once and the manager was rude and nearly pushed me out of the store to go home. This was in 2012 I've tried to avoid store locations ever since. So thank you for your great customer service. read more