Glebe Library is housed in a gorgeous house and it has a lovely welcoming vibe reflecting a warm, creative, inner city community of Sydney's Glebe. The grounds have big beautiful trees and lawns providing a peaceful sanctuary-like experience.
Entering into the building you'll be greeted by the friendliest library staff that don't fit into the the stereotypical librarians I'm used to dealing with my local library - North Sydney's Stanton Library. You may have met some of these icy cold librarians with their 'please don't disturb' body language and they have a knack of making you feel like a pest for turning up at their counter and asking a question or wanting to borrow a book. What is it about most librarians in public libraries? I think the only reason these people work in libraries is that they love reading and let's face it - those who love reading certainly detest being interrupted and having to deal with bothersome customers wanting to be served. And this is the thing - they are there to 'serve' us - they are public servants. I'll stop now cos this is starting to sound like a rant - but really there are a lot of librarians who need to be more 'customer service' focused and less on their 'whatever librarians do when they're serving at the counter'.
So anyway, back to the lovely friendly librarians at Glebe Library who truly get it - understand the essence of good customer service and make the customer feel good about being there.
The both times I've visited the Glebe library was when I was invited to perform in the childrens program. (AKA Ukulele Baby Music www.ukulelebabymusic.com) an interactive childrens ukulele and singalong show
The lovely Glebe staff give a warm cheery welcome - not just to me but to the little kids and their parents - and they seem to really relish being interrupted. What a pleasant surprise.
And the programs at this library and others in the City of Sydney's library are awesome with book readings and music, face painting and circus and other cool stuff.
Glebe Library is awesome and has real vision and passion for community building. read more