The front office staff was amazing! I had to bring my little ones with me because my husband, oldest daughter(teenager )and I all needed appointments and they were sweet with my little ones, while we were getting our appointments. The doctor on the other hand was really rushed like we came in on his lunch or he had something else to do. ( Even though I scheduled my appointment for an available time) He spent maybe 5 minutes with my teenager and my husband a piece ... for me a bit longer because I wanted contacts and had never worn them but still maybe 10 minutes. He was kind of aggressive with the inserting my contacts because I had a high blink reflex. I wasn't impressed by that and he didn't offer any insight into my prescription at all....but the front desk woman who explained how to insert my contacts and remove them was wonderful so patient and kind! I wish I had asked her name. Edit: So I'm updating this because I lost one of my trial contacts after two days of wear( they are biweeklys) and they were amazing and gave me another one. read more

I started going to Denton Switalski three years ago, and truly appreciated everything about it; even gave it a good review. Now, however, it's an absolutely horrible practice! The business manager would be hard-pressed to manage her morning routine - perhaps her extremely tightly pulled back braids have short-circuited the oxygen getting to her brain, causing he to seem like some awful, toneless, emotionless AI in a human suit. After calling to make my appointment, the "manager" (who's been as lifeless for two other visits) told me a vastly different charge ($90) - more than twice what I was quoted ($39) on the phone. When I balked, and said I should probably just go, she then said, oh, well if we use your insurance it's just $40. WTAF?! Is this Let's Make a Deal, where you get to barter with the "admin" about the ultimate charge? Also, even after explaining our situation when I made the appointment, they were going to charge $80 to examine our 28-yr-old son *who had no eyes!* He simply needed a State required note of blindness, but because no one in this Denton office actually looked directly at him, they just assumed he'd need an exam ... EVEN THOUGH THERE'S NOTHING TO EXAMINE BECAUSE HIS EYES WERE REMOVED 25 YEARS AGO! Ultimately, they did *not* charge because (of course) they didn't need to "examine" our son, but by that time I was so angry I was shaking! I was pretty sure, before, but am now certain I'll never go back there, again. For others: I'd Turn Back If I Were You! read more

I along with my wife have visited them for appointments. Each time, they have been VERY FRIENDLY, VERY PROFESSIONAL, and VERY HELPFUL. Each time the experience has been so positive that we plan to bring both our daughters here as well thank you for your help and taking care of our entire family. read more

I agree with the other reviewer who said they just tack on an extra $39 without telling you when you make your annual appointment. It's for their "eye wellness", which is basically they take a picture of your eyes vs getting your eyes dilated. They don't ask which you prefer or whether you want it, it just gets tacked on. When we asked the receptionist what that was, she pointed to a small pamphlet on the table across the room. She seemed annoyed that we didn't want it added. Dr. Dinh was nice enough, but when asked about something every other eye doctor has commented about, he didn't know what we were talking about. It was strange. He also was very insistent about taking his referral to some Lasik place I'm sure they're partnered with even when we said no. At the checkout, they're very insistent about you going next door to shop for glasses. This place is more concerned with pushing you to their partners and trying to pull one over on you. Stay away. read more

In a nutshell, this location has changed a lot and while I don't mind going to their Highland Village location, or using the company in general, I don't think I will be back to this particular location, despite the fact that it's the closest and most convenient. I do want to say that I called with only a couple of days notice and the gentleman who answered shortly before closing on a Thursday was helpful. I had just found out I was going to be working 6 days a week for the rest of the year and was in a panic to get this appointment for my husband and I scheduled ASAP. While they were mostly booked, they did have 2 appointments at the end of the day that Saturday and scheduled me right away. My previous review had a lot to do with the fact that Dr. Do was the best optometrist I've personally seen, and while their website still lists her at this location, she is now at the Plano location. Dr. Dinh was perfectly nice and competent, although he didn't address several concerns I brought up about the particular brand of contacts tearing easily. He sort of made it seem like that's how it is with thinner material, instead of discussing a different brand or writing the prescription for an additional quantity to mitigate the issue. The current Saturday staff was rude and snooty and we felt very unwelcome. I also don't appreciate the new business practices they've adopted, from automatically scheduling you a year ahead to their upsell techniques. They had us sign in using an ipad and it seemed to be all personal and demograpic info and nothing to do with your insurance or their services. Previously it was paper forms, you had to record your insurance info and physically check off if you did or did not want dilation, accompanied by graphics. This year it was useless ipad sign in questions, a verbal question on if we had the same insurance and then, while performing the tests, they attempted to get us to choose between dilation and a new machine that was $40. They purposefully presented it as an either/or indicating we had to choose between the two upsells. While none of the staff was friendly, several seemed to show open contempt while dealing with patients and both my husband and I were very surprised by how much things had changed, since our previous visits were so nice. Despite setting up an appointment specifically for contacts they wouldn't let me do my tests until they grilled me about whether or not I knew the price. When I asked why I wasn't given a choice to decline the dilation or the new machine like in the past, I was met with silence that was clearly meant to wait me out and see if I would cave before they begrudgingly said I could decline. While last year, and frankly every optometrist appointment, my husband and I had been put in the same room for our eye exams and discussion with the doctor, I noticed they separated us after I questioned the dilation. Considering the rooms were next to each other and Dr. Dinh came back in to ask a question about my husband's previous prescription, it sort of felt like they only separated us to see if they could pressure at least one of us into additional services. There may have been another reason for this since new staff often means new policy, but since it's the only time this has happened, at the very least I will say it made the entire appointment take much longer than usual, so it's certainly not efficient. At the end I was told it was $65, so I paid with a card and chose to email a receipt. While I did notice I was being watched like a hawk while I entered my information on the ipad, it didn't make sense until I looked at the email receipt the next day and saw I was charged $85. I couldn't even make sense of why it was that much, because it was just a total and didn't indicate what amount they charged for which service. I did double check my insurance and definitely shouldn't have been charged this much for 2 exams. I figured they only ran insurance on one of us. I also considered that there was a small chance that they had increased prices and now insurance was covering a percentage, but that seemed extremely unlikely based on the verbiage of the coverage. Since this was realized on a Sunday and I work during their weekday hours, I sent an email on Monday morning inquiring about an itemized invoice or just an explanation, but they never responded. What is interesting is the text we got about next years appointment was shortly before they closed on Saturday. Since we didn't like how we were treated I had texted back to cancel. More than an hour after they closed I got a response saying it was for next year with a smiley face. Why am I receiving a text so long after closing hours, is this someone's cell? I texted back that I understood and still wanted to cancel. There was no follow up response to confirm the appointments were cancelled and still no response to my email request. Until the next staff change, I don't recommend. read more

Horrible place to go. Very unprofessional and will keep you waiting in the room for over an hour. What ever you do, do not come here. It's basically a scam. read more

This place is supposed to be in network with my insurance according to my insurance. I went, they charged me $39 for pictures of the back of eye vs dilation. Didn't tell me about that "extra". I called after I went home relooked at my plan that has a max out of pocket UHC of $10. No wonder I was able to get a same day apt. These people are snakes. read more

Switalski Eye Care - Laser Eye Surgery/Lasik Near Me - Denton, Texas

Great help in the front of the house, but the Doctor seemed disinterested, vague and in a hurry despite no other patients in the office. I won't be returning. I don't carry insurance so I paid out of pocket. read more