Do Not Recommend!!
A year ago, I decided to opt into an…read moreonline presence for my human resources and business consultant services. My goal, and expectation, was to have open dialogue throughout the process and mutually build the site that I hoped to love. I expected virtual & phone meetings with ongoing communications that ensured client satisfaction. I was only offered ONE virtual meeting, which was just shy of 30 minutes, and it was rushed. All else was attempted through a shared portal and limited emails.
I pride myself on being mentally flexible, offering understanding, and easily finding forgiveness to faults and mistakes- we are all human after all! But after many months of being ignored, my boundaries were fully crossed. To summarize months of headache- I ended up editing and rebuilding most of the website myself. Not to mention, when my site launched (as it was initially ready-enough to get up and running), it was plagued with links that didn't work. There were grammatical errors and clear issues that did not convey professionalism. I had to conduct my own testing on my site and either try to fix the issues or continuously email them about the issues. The majority of my emails went unanswered. At times, I would come back to my site and see an error was fixed, but emails weren't sent back communicating the fix. Time was of the essence, as marketing materials were being given out to potential clients, and I felt forced to learn the system and try to get errors corrected quickly. Even after all the editing, there was never a conversation with me that acknowledged the issues and the number of changes I had made while they were m.i.a. Then they sent me a final bill expecting the payment. After many times advocating for myself, I finally- all of a sudden- stopped receiving bills- but not one email with communication.
I would describe my experience like hiring a contractor to build an addition onto your home. After a brief initial meeting, the contractor assumes they understand your vision--but instead of taking the time to collaborate, clarify details, or check in along the way, they move forward based largely on their own interpretation. They proceed with most of the work independently, without meaningful communication, and continue billing for progress that isn't truly aligned with what you wanted. By the time the project is "complete," major issues are apparent--basic functional elements like doors and windows don't even work properly. More importantly, the overall result doesn't reflect the homeowner's vision, largely because that vision was never fully discussed or validated.
To make matters worse, when you try to reach the contractor to address these problems, responses are delayed or inconsistent. You're left feeling frustrated, unsupported, and ultimately driven to fix the issues yourself just to make the addition usable.
That is exactly how this experience has felt--poor communication, assumptions instead of collaboration, lack of follow-through, and a final product that requires me to step in and correct fundamental problems.
My husband and I both run small businesses; I would never illegitimately give a bad review. As a Senior Professional in Human Resources with an MBA, I value relationships built with local businesses and their leaders; but this was the last straw- as I just realized my website has not been operational since FEBRUARY. My site is down and they are saying I owed them the hosting fee- yet my account was, in fact, debited on the 2nd of the month, and I was sent a receipt by the company (which confirmed hosting through February of 2027). Completely unacceptable.
