Came here on a Saturday afternoon looking for a hot tub filter. The woman who helped us was very…read morefriendly and helpful. She said if the filter we bought ended up not fitting correctly, we could just bring it back no problem. They have a lot of other neat stuff for spas there too. Yes it's cheaper to order your filter online, but it's more fulfilling to support a local business.

Purchased a "Dimplex" electric stove that looks and works great in our living room. Customer…read moreservice was the best!

Very helpful salesman. Had the Muriatic that we needed and even helped load it. (Bought 30…read moregallons.) Will use them again next time we need that quantity of Muriatic.

Just had my pool water tested by Michael at Leslie's which is close to our house. Bought pool…read moresupplies and was asked if we had any points - which I appreciated Michael asking me about because we saved $40.99 on our purchase-which is always nice! thank you!

Ryan has gone above and beyond for me with my spa and pool! At times, he has answered questions of…read moremine in the evening when I know he has a young family. He has always priced things fairly and does the work correctly. After having a inspection done when selling my home the inspector was impressed with how well maintained it all was. This is all thanks to Ryan with Crystal Clear Waters!!

From the owner: This is a small, local company, owned by myself, Ryan Boatwright…read more I am able to provided trained and experienced service and repair for your pool, spa, hot tub, whirlpool bath, and baptismal. Regardless of the age, who manufactured it, or where it was purchased, I can help with any needs you may have. I have worked in the recreational water industry since 1998 and I have experience in the repair, and service of swimming pools. This includes automatic covers, automation, modernization of pool equipment, repair of modern pool heaters, pumps, and filter, and alternative sanitation systems. I'm also experienced in the repair of spas, hot tubs, whirlpool baths, and baptismals. This diverse experience base, allowing me to repair your pool or spa with a high level of professionalism.

I would NOT recommend Blue Haven Pools and Spas of St. Louis/Kansas City (BHPS) and strongly…read moreencourage you to look elsewhere. Problems include poor bidding, planning, oversight, and communication. BHPS did not check local codes or verify our property lines during the planning phase, which we hired them to do, resulting in more than twelve thousand dollars in cost overruns to us (after cost sharing explained below). We were told they would come to lay out the pool on 11/4/25 and dig the next day; however, BHPS showed up with equipment to start digging on 11/4/25. At that time, BHPS informed my husband that the pool would have to move 10' to the north because the pool deck had to be 10' off the property line, not the water's edge as they originally stated, planned for, and we approved, and that would require an extra 200 s.f. of concrete. We verbally approved the concrete at $2,900 ($14.50/s.f.), but BHPS sent a formal request for approval for $3,700. Our landscaper checked, and our fence is 4' inside our property line and nothing needed to move. On 11/20/25, BHPS sent a note in Jobtread stating they were inquiring with their St. Louis crew because their mistake would also require an additional 137 s.f. of retaining wall. The wall is ~4' at its peak and steps down as it extends to the north, which cannot equal an additional 137s.f. I asked for an explanation of their calculation the same day. BHPS never explained, and the hardscape contractor showed up on 12/22/25 to start building the wall without communicating with us, so we assumed they worked out the pricing consistent with the contract. BHPS subcontracts all or nearly all aspects of construction, does not supervise their subcontractors' work, and BHPS's communication between the subcontractors and us was extremely poor. Had I not been home, the stairs in one of the retaining walls would not have been built pursuant to the plan, and we also had to communicate between the electrician and BHPS that they sent the wrong lights and wiring couldn't be completed at that time. We were verbally told by one employee that they were going to pour our pool deck the week of 3/9/26. But then a new employee we hadn't met before stated that we would have to build another retaining wall first because erosion could occur and impair the deck's integrity, even though the deck in the contract was supposed to be a monolithic pour with a hardened edge and able to withstand the elevation. BHPS sent a schematic on 3/24/26 showing what was needed for a lower wall and then informed us that we would also have to pay several thousand dollars for the original wall where they significantly underestimated the s.f. and never explained their revised calculations despite our request. After we verbally agreed to share costs with them on 3/24/26, BHPS sent formal documentation of the agreement on 3/25/26 with yet another change to the s.f. of the lower wall resulting in an additional $600 over what we discussed the day before. We asked for explanation before remitting payment. Upon arriving home from work the evening of 3/25/26, we found the hardscape subcontractor had already started work on the new wall without our authorization because we had not agreed to the extra $600 or signed the change order. Further, the subcontractor was placing the wall in an incorrect position that would have significantly shrunk the size of the pool deck we already paid for. We paid the additional costs, including the extra $600 on 3/26/26, to get closer to completion. They finally started framing the deck on 4/7/26 and did not plan to use rebar resulting in additional costs above the $12,000 mentioned above for us to support a gazebo/outdoor kitchen. On two occasions, BHPS requested payment prior to completion of work outlined in the contract. We signed the contract with BHPS on 10/13/25 and have consistently and quickly paid pursuant to the contract after work was completed. It is now 4/21/26, but the pool is still not finished because neither the plaster nor retaining wall stairs have been installed. We were assured on multiple occasions that the pool would be done for a party on 5/15, but we were informed on 4/16/26 that we could not swim in the pool for at least two weeks and really it should be 30 days. I come from a construction family, understand that things happen, and weather can always be a factor. But, it has overall been warm and dry in the KC metro over this period, and the problems we experienced are attributable to poor bidding, planning, and oversight on the part of BHPS. Please feel free to reach out for additional details, or copies of emails, texts, Jobtread messages, invoices, payments, contracts, or photos.

We contracted with Blue Haven Pools & Spas to do our pool last year. Already the lining is starting…read moreto wear through. We called the company and they said someone would get back to us and we never got a call back. I called back again and they basically said too bad, it's no longer under warrantee. This company is a scam. Now we have to pay another company to fix the problem because of the crappy job they did. Find another pool contractor, these guys are awful & should not be trusted!

If there were zero stars available, I would give them that. This is a terrible place. At the fire…read moremarshal were to check it out. They would shut it down. The way they have it set up. It's a death trap. I'm only here because I'm returning something. I will never come here again!

Store is dirty stuff in aisles displays are disorderly boxes of merchandise on floors…read more Didn't see any real bargins, but will never go back because of condition of store