Contacted our roadside assistance insurance (Allstate) to transport our 2019 Lincoln Continental from our home garage to the Lincoln dealer service department. The car battery had discharged and would not take a charge. The electronics were completely non-functional, including the electronic door lock mechanisms. The driver's door would not close and was able to be opened without using the door handle (which did not work). Allstate dispatched a towing company, Swift Towing, and the tow driver arrived at approximately 8:00 AM. Unfortunately, the driver/tow operator spoke absolutely no English (Spanish only) so communicating was difficult at best, impossible at worst. My wife was present during the entire loading process. Before he began, he did take photos on his phone, all sides of the car. There was no visible damage to the car body, and he did not point out any sites of damage. I and my wife attempted to advise the tow driver to be careful as the door was not secure and the car was loaded rearend first. We attempted to use tape to hopefully secure the door but all that was available was painter's tape. The drive gave us lots of nods and thumbs up as indicating he understood. The car was locked in PARK and could not be shifted to NEUTRAL because it is an electronic transmission. The car was therefore dragged onto the flatbed truck. Still no signs of any damage. The car left our home with no damage. Upon arrival at the dealership, I was called to report damage to the driver's side door, and dealer photos were texted to me showing damage. Stephen, service manager, reported they could not open the drier door a it was jammed into the left front fender. They wanted to document that the door was damaged on arrival there. I informed them that there was no damage to the car when it left our home. When I called Swift to file a claim with their insurance. The owner returned my call, and when I explained the above, he denied any responsibility. I demanded to see the photos taken by his operator. He sent a set which, curiously, did not show any of the side damaged. When I called back to ask for those specific photos, he claimed what he sent were all the photos available. Clearly this was a lie or the operator, knowing damage had occurred, deleted those tell-tale photos we saw him take. Also, their receptionist informed me initially that they always take video of the vehicles during the duration of the tow. I asked for those as well...they were never sent to me. This is a dishonest towing operation, IMO, that will not take responsibility and blames others for damage incurred while vehicles are in their possession. Apparently, reading similar comments on Yelp many others have had terrible experiences with this fly-by-night, dishonest outfit. read more

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Absolutely wonderful experience! I called them to see if I could get my vehicle towed that was setting on the side of the road on highway 115. They told me exactly what the fee would be upfront. The driver Josef called me within probably 10 mins of dispatch telling me he was on his way, and he even stopped by my house to pick up the key to my vehicle! I can't say enough! I called another tow company first that has been around for a long time (which I will leave nameless) and they were going to charge me and additional fee of $50 if they had to winch up my vehicle. What??? Isn't that what a tow service is supposed to do??? And they wanted me to bring them the key as well, which I understand, I didn't expect them to come and get the key and they were going to charge an additional 4% charge to run a debit or credit card. They're fee was over $128 more than what SWFT charged me. I would not hesitate to use SWFT services again. read more

These guys were awesome. I believe my driver's name was CJ, he called me within 5-10 minutes of being dispatched to check in with and give me his ETA, he was very nice, and very professional. Service was awesome and super fast. I was in a bit of bind and SWFT really came through for me today! I had just Googled local small business towing companies and came across their name and was pleased to see they're veteran-owned as well, CJ told me they offer vets a discount as well which I was bummed about because dispatch asked that I pay before I even thought to ask. Lol. Other than that, 5/5. I know who I'll be calling next time I need a tow. Thanks again! read more

Stay away from this towing company. Not only are their practices unethical, I'm actually wondering if they are even legal. They did not give me a quote before towing began, and the signature they had for the "liability waiver" was used in an invoice for a 3 minute tow from a dirt road to a paved road that cost $470. I was never told I was signing off on the invoice. The dispatcher I spoke with, who claimed his name was George, apparently does not work for the company. I was told "we don't know who you talked to" by another employee. I asked for the owner to call me to explain the charges on the invoice, who "George" is, and what their policies and procedures are for taking payments, but I never heard back. As a side note, "George" was so rude that talking to him on the phone felt like I was talking to a criminal. Was "George" actually the owner? Guess I'll never know. read more

Called roadside assistant and they hooked me up with this company SWFT TOWING to Towing my vehicle to the body shop. I was asked for my credit card information and they processed payment to get a tow. I was told my Towing was going to be $150. for the first 5 or 10 miles them $7. dollars per mile after that. I agreed to that. SWFT Towing arrived, we made sure the info of were the car was going was correct. The driver oof SWFT TOWING said that's all he needed, let me get it loaded. He load the vehicle on the flat bed, chained it down. After its loaded, I receive a phone call from roadside assistant. This is after they took by payment and loaded the vehicle. I was told SWFT Towing wanted an additional $150. This is for the debris clean up. There was no debris for clean up. I asked to be shown the debris and what clean up he was talking about. No answer, except there's always debris. Where? SWFT TowinTowings driver then stated I told the lady from roadside assistant to just forget about it. I said thank you, I appreciate it, and have a good day. My vehicle never showed up at the repair shop. SWFT Towing impounded tge vehical for refusal to pay. I waited over 6 hours thinking they stoled my car and now SWFT Towing wanted an additional $380.00 PLUS dollars to release my car. read more