I rarely write reviews, and I debated whether to write this one. However, after only 3-4 months of…read moreliving in an AMH property, I feel prospective renters should know about our experience before deciding to lease with this company.
I am currently an active-duty military member, and we moved into this home as part of a military transfer. My career has required my family and me to live in several different places across the country, and I can confidently say that I have never experienced this level of frustration with a rental company.
Our problems began immediately. The home was not properly cleaned when we moved in, there were exposed wires in the front lawn, and several maintenance issues have either taken an unreasonable amount of time to address or remain unresolved.
Communication with the maintenance team has been one of the biggest problems. Ashley Peterson has repeatedly told me that she would call me back with updates, only for me to receive no follow-up at all. I have had to repeatedly reach back out myself just to find out what is happening with maintenance requests.
There has also been very little clarity regarding property management. When we moved in, I was communicating with Tradd, and now I am dealing with Rayquan. Regardless of who is responsible, there seems to be a significant lack of communication, accountability, and coordination between management, maintenance, vendors, and the tenant.
Most recently, our HVAC stopped working. For approximately a week, I have largely been coordinating directly with a third-party vendor regarding the part needed for the repair. Rather than AMH actively managing the situation and keeping us informed, it has felt as though I am responsible for coordinating much of the repair myself. As a tenant, I should not have to manage vendors and continuously pursue updates for a major maintenance issue affecting the home.
I would also encourage renters to pay close attention to the third-party vendors being sent to their homes. When our garage door needed repair, AMH sent a vendor who arrived in a Toyota Camry without the tools or supplies necessary to complete the work. I ultimately had to provide him with electrical tape so he could tape wires on each side of the garage. That experience did not inspire confidence in the company's vendor-vetting process.
What has been most disappointing is that these have not been isolated incidents. In only a few months, dealing with AMH has become an unnecessary source of stress for my family during what was already a major military relocation.
I also found it concerning to see such a large difference between the overwhelmingly positive reviews highlighted on AMH's own website and the significantly more negative experiences described by customers on independent review platforms. Based on my experience, I strongly recommend that prospective renters research reviews from multiple independent sources before signing a lease.
At this point, I am simply looking forward to the end of our lease. After living in multiple states and dealing with numerous housing situations throughout my military career, I have never had an experience with a rental management company quite like this one.
I will not be renting from AMH again. Anyone considering one of their properties should do their research, document the condition of the property at move-in, keep records of every maintenance request and communication, and understand that you may have to spend considerably more time managing maintenance issues than you would reasonably expect as a tenant.
