WARNING!!!!!!
DO NOT ORDER ANYTHING FROM SWEET LITTLE BABIES IF YOURE DUE DATE
IS ANY TIME SOON AND YOU NEED THE ITEM BEFORE THE BABY ARRIVES! THEY ARE AN EXTREMELY UNRELIABLE COMPANY.
I ordered this six piece package over 4 months ago and paid over 70% deposit with a 'guaranteed' delivery date of November 2015. After chasing the store early November I was told there was a delay and it would be late November. I was getting anxious now in case the baby arrived earlier than expected so they sent me the isofix base and car seat. I still have not received the balance of the delivery. I have no carry cot or frame. After chasing the store for months, I have yet to receive a phone call back from the store manager. After much chasing,a colleague informed me they were given an estimated delivery date of mid January. Nobody has been in touch to give me a more concrete answer. I received the isofix base and car seat so as far as they were concerned, 'I should be happy as most first baby's go over the due date and i wouldn't be too long without a carry cot'. I couldnt believe what I was hearing. I have been so upset and left in such an awkward position as I am due any day now. I was informed that it would take at least ten working days for me to get my refund. I didn't know if I should go buy elsewhere. I had to take into account the time I had left before the baby arrives with the lead time required by another company to place a new order bearing in mind the Xmas distruption. I have been so upset and I haven't posted any complaints to date as I believed the store were genuinely left short from the UK supplier. It is so disappointing to discover that another expecting mother who purchased the package three weeks ago has been informed by the store that her delivery is due next week. I am so upset. Purchasing your buggy for your first born is supposed to be exciting and far from stressful. I posted this comment on Facebook and after a couple of hours I found my comment was deleted. I since reposted the comment and then found it to be deleted again and that I was blocked from their page.
Following making my complaint public on their Facebook page, I had not yet received any contact from the store. I phoned to be informed that the store manager is the only one who can speak to me regarding the issue and yet again she was not present. They are extremely unprofessional and unreliable. I just hope of you do purchase anything from this store you are not treated the way I was or left In an upsetting, stressful situation like I have. Best of luck. read more