Family owned business .... they are a class act. They arrived early and worked late. Worked thru the rain. We are very satisfied .... thanks for bringing a bit of joy to our Covid-19 stay at home time read more

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Flat-out: This company doesn't deserve even a single star. I spent two years fighting over a filter warranty and "waiting for a part" seems to be their go-to answer to put off clients. What I thought was just a isolated personal experience is now repeating itself with the residence that my mother is renting. Sutcliffe's neglect of care has had her in tears and wondering why she can't even get them to communicate and let her know when they are scheduled to come by to service a green pool and broken pump. It's been a month and we are imploring her landlord to contract with another pool service. The most amazing fact is that this company functions in today's world without a website or email. They don't even take the simple step of leaving a door hanger to let you know when they've been by. There's literally no way to tell if they're doing their job other than just believing what you're told when you call. They don't even keep track of their employees and when/what daily job their supposed to be doing. Sutcliffe easily has the worst customer service in Beaufort and if you live here you know that's saying something! read more

Sutcliffe's Pools & Spas - Pool water should be blue + free of algae if, indeed, you are cleaning and treating water correctly as proclaimed. Typical. - Beaufort, South Carolina

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This company installed a fiberglass inground pool for me in the Spring of 2015. Although it took a bit longer to finish than estimated, they did a great job and I am very pleased with both the installation and product. They were responsive to problems and helpful in recommending good components for the system (even those that I bought over the internet and had them install rather than buying the same product through their company). The price they quoted was the price paid with no surprises. Would have given them a 5 star rating, but for the delay and the not perfect reinstalling of my fence after removing same to get the pool onsite. Overall a good experience! read more

After working with Sutcliffe for almost 4 years, we've had enough of the unpredictability, lack of communication, and missed appointments. I've never been made to feel like a valued customer, and in fact it's been just the opposite. Our second to last conversation on the phone involved an employee telling me to stop talking and complaining, that they didn't want to hear my criticism anymore, that I should take my business elsewhere, followed by them hanging up the phone. There are much better pool/hot tub places in town. read more