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    Susan A Baker, MD

    4.0 (90 reviews)
    Open • 8:00 am - 4:00 pm

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    5 years ago

    A doctor who treats diseases that affect mostly older individuals, but won't accept Medicare. How helpful is that?

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    7 years ago

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    11 years ago

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    3 years ago

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    7 years ago

    Wow. Called for an appointment and was informed of the $350 annual administrative fee! Holy cow! What happened to the Hippocratic Oath?

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    7 years ago

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    14 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    15 years ago

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    14 years ago

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    13 years ago

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    14 years ago

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    15 years ago

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    12 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    14 years ago

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    16 years ago

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    Review Highlights - Susan A Baker, MD

    “Baker's care for a couple years and have been so happy with the medical attention and service.”

    Mentioned in 72 reviews

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    I have always liked Dr. Ventrapulli and appreciate his care, which makes this review especially…read moredisappointing. Recently, it has become extremely difficult to work with the office staff. My son has Crohn's disease and requires ongoing infusion treatments that are time-sensitive. We have maintained our insurance coverage and followed the instructions provided by the office, yet we continue to be sent back and forth between staff members and billing without clear answers or resolution. The lack of communication and coordination has created unnecessary stress during a situation that is already medically urgent. Delays in treatment for patients with chronic illnesses can have serious consequences. Again, my concern is not with Dr. Ventrapulli's medical care, which I value, but with the administrative process and the difficulty in getting timely assistance from the office staff. I hope the office can improve its communication and patient support moving forward.

    Just go somewhere else. THEIR PRACTICE FEE IS WILDLY ILLEGAL. If your insurance is in network, they…read morelegally CANNOT CHARGE YOU A PRACTICE FEE NOR CAN THEY DENY CARE IF YOU REFUSE TO PAY IT. In addition to that, they CONSTANTLY overcharged me on my copay. So much so that they had to audit my account and issue a pretty big refund. It's too bad because I really like my doctor here. But I don't have the money to pay their illegal fee nor do I have the money and patience to consistently have to get refunded on my copay. Save yourself the anguish and a bunch of money and go elsewhere.

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    Dr. Victor Tran is truly exceptional. From the moment he walked into the room, he made me feel…read morecompletely at ease. He is incredibly smart and clearly very knowledgeable, but what really sets him apart is his patience and genuine curiosity. He takes the time to listen, asks thoughtful questions, and never makes you feel rushed or dismissed. Dr. Tran explains everything clearly and thoroughly, making sure you actually understand what's going on, which is rare and so appreciated. On top of that, he is genuinely kind, compassionate, attentive, and deeply respectful. You can tell he truly cares about his patients, not just their symptoms. It's rare to find a physician who combines intelligence, patience, curiosity, and kindness so seamlessly. I feel extremely lucky to have been treated by Dr. Victor Tran and would recommend him without hesitation to anyone looking for an outstanding doctor.

    This office was one of the worst medical experiences I've ever had. The staff was rude,…read moredismissive, and acted like patients were an inconvenience rather than the reason the office exists. The entire place felt disorganized and unprofessional. The doctor was not much better and came across as rushed, easily annoyed, and completely uninterested in actually listening. Any attempt to explain symptoms or ask questions seemed to irritate them. If your situation is even slightly difficult, don't expect much patience or effort. The appointment felt like the goal was simply to get you in and out as quickly as possible. For a place that is supposed to provide medical care, there was very little care actually involved. Prepare to feel manipulated. Office is money hungry. The annual fee is a joke. Apparently paying extra doesn't mean better care -- it just means you're paying extra. Expect nothing except extreme hostility. Terrible experience, disgraceful actually. Save yourself the time, money, and aggravation and look elsewhere. Seriously avoid at all costs.

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    DR HORIZON AND KRETZMANN RUINED MY LIFE FOR A YEAR. All my hair fell out in a week and my throat swelled to where I could barely breathe

    Susan A Baker, MD - internalmed - Updated October 2026

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