Paul and team are the best in the business. Honest and fair value. They have the knowledge and experience. They are not out to make every visit a pay day, but to keep your services working for the long run. read more

Well, I recently bought a condo that has central heat but not A/C. I did a quick search and found this locally owned place and thought I'd give them a call. I submitted a request for an estimate and got a quick response that they could be out within 2 days to take a look. Good so far. Rep came out (forgot his name) but he was super friendly, knowledgeable and discussed different options we could go with. He was from San Marcos where I just moved from so we chatted a little bit, legitimately nice guy. He said he would put two quotes together for me for the different scenarios and have it back to me within a few days (appointment was a Friday and he was going to be out of town for the weekend). By Next Friday, I had not heard anything and decided to send a follow-up email, which received no response at all. It has now been weeks. I'm not going to follow up again. My business wasn't worth their time I guess, so I'm not going to waste my time trying to give them my money. read more

We have been working with Paul and Surfside Air Conditioning for over six years. We have referred him to friends and family who also give him and his staff great reviews. Every time I have reached out to Paul he and his staff have been professional and responsive. Most recently he replaced a faulty capacitor in our heat pump. Paul is a stellar example why small business in San Diego is alive and thriving. read more

It's September 2014 & it's HOT HOT HOT in Fallbrook!! Thanks to Paul at Surfside my in-laws are able to keep cool and do not suffer through 100+ degree days without enough air conditioning. A few years ago, my in-laws had a small footprint, low profile air conditioner installed for the living room / front of house. They have a modest small house, but since then the hot summers have affected them more and more. This year, we decided to address the rest of the house and get enough AC to cool the back bedrooms, too. Paul installed a dual zone high efficiency system for my in-laws, which helps to keep them comfortable and healthy through the last dog days of this summer. The system is working wonderfully! Just one outdoor unit provides cooling to two air movers in separate rooms. Now these west-facing bedrooms rooms can be cooled to a tolerable and comfortable temperature before my in-laws and their care-givers retire to their rooms. What a difference cool air makes during heat waves like we are experiencing now. Great job Paul! Thank You! read more

My wife and I replaced our 30+ year old furnace and added air conditioning to our home. Surfside well exceeded our expectations and certainly represents the gold standard for all home contractors. After our initial consultation, Paul delivered a detailed estimate and carefully explained the various options we had in terms of equipment. Throughout the installation, his team worked efficiently and neatly--always leaving work areas as they found them. The job was completed to our specifications and the system runs perfectly. As a contractor, Paul has the technical knowledge required for his trade as well as the ability to communicate effectively with homeowners. His "bedside manner" is excellent. I would highly recommend to anyone who needs HVAC work. read more

After completing our 6 month maintenance the technician tried to charge me over $900 to repair 2 things. When I said I needed to talk to my husband he then said there would be an extra fee of $150 if he had to come back out. I called Airmaxx and they came out and quoted a total of $600 and fixed one of the jobs for free. Shame on Surfside trying to take advantage during this period when a lot of people don't even have jobs. read more

Fantastic service. Paul came out, explained what work my system needed (just new refrigerant). He could easily have upsold a ton of extra work as my system is old, but he didn't. Very easy to deal with, efficient and strongly recommended! read more

Installed new AC and furnace with Nest thermostat back in May. They even rearranged the duct work to help cool the upstairs better. Highly recommend their services, they did a great job! read more

Our AC went out (during a heat wave), Paul was recommended by a neighbor. Paul responded to my message immediately, and came out at the end of a full day. He ran the problem down, talked me through potential options, and got the system fixed (relatively major repair) within a few days. He kept me informed about the status of parts, and clearly cares about his customers and business. The price was extremely reasonable. Great company and great people. read more

I called to ask for an estimate on having an a/c unit installed in my home. The man I spoke with said he was the owner and he seemed like he was bothered to talk with me and agitated like I was bothering him. We scheduled a consult visit. I never received a phone call and no one showed up. I blocked off a 1.5 hour range of time for arrival. I am just glad I did not actually go with them if this is the sort of service they provide. My father has owned a heating and a/c company in my home town in Columbia, MO my whole life. He would never treat his customers this way. Not sure how this guy can stay in business. And its too bad because Carrier is the best brand. read more

Way back in October I had Surfside Heating/Air conditioning come out to my house for estimate on some heating issues and possible thermostat problem. This was on the recommendation of several residents in the Lake San Marcos area. Paul met his worker at the house and determined right away that there was an issue with my ducting and fixed the problem. He then went on to address several items they found that would improve my heater/ac function. He told me that he would list these issues and send me an estimate to have him repair them. Well here it is January and I have not received any estimate which I thought was going to be part of the $90 fee for the estimate. I called the office twice and the lady told me she would let Paul know. The next time I called back she said she didn't know why he wasn't getting back to me. Well now I want to call someone else out but I don't recall everything he needed to be addressed. read more

Good communications with prompt reply to inquiry. Paul kept me up to date on timings and was responsive to my scheduling needs. Extremely competent, noting things that did not need to be fixed, and pointing out things that did, with complete and useful explanations. Work included fabricating a filter holder to replace faulty original equipment. Pricing was extremely fair; Paul's receipt included a very complete description of findings, actions, and recommendations. Highly recommended. read more

What an amazing job Paul and Clayton did! We had a furnace which was on it's last leg and Paul met with us to go over our options and assess our attic. He offered 3 quotes with 3 varying models & features. We went with his highest model which was still less than the 2 other bids we received! Before we pulled the trigger we asked to meet with him one more time to answer questions. We agreed on a date and he and his main assistant Clayton came on the agreed upon date at the exact time they said. They ran into some challenges with the new model being a bit smaller than the old model and went to get parts to make the job right. They could have just done the bare minimum but it is very evident that they took pride in the job and wanted to do it to perfection. We were getting one room that was hotter than the others and he originally thought it was a lack of insulation (but that he wouldn't know for sure until he got to the other end of the attic). But he determined that insulation wasn't our problem, but that our homebuilder put in vents that were too small...therefore not allowing enough cross breeze. He could have easily charged for the insulation but knew that wasn't the right solution. He had a referral for us come out right away...a roofer to give his opinion. Lori (his wife & office manager) was sure to update our invoice to reflect the thermostat we bought through him. No funny charges...just what we ordered. **Note: we originally bought the Honeywell Wifi through Home Depot but returned it because it has a 1 year warranty and Paul's was the Pro version which had a 5 year warranty. And if there are any problems, he will come out and look. The job was completed over a week ago, and we've had zero issues. The furnace is SO quite and doesn't rattle our house like a freight train, and the thermostat is wonderful. Paul is incredibly honest and takes pride in his business. I was happy to support a local business! read more

After twenty years our central air conditioner and furnace needed to be updated to more energy efficient models. I did research on web and found that more than anything else an effective heating and air system requires the best installation job possible. I searched Yelp and read the outstanding reviews for Surfside Heating and Air Conditioning, a local company. Paul promptly came out to our house and I was impressed with his extensive knowledge and his ability to explain technical terms in everyday language. He spent time carefully assessing our heating and cooling needs and suggesting alternatives that we might consider. We decided on the Carrier "infinity" system since it had excellent efficiency ratings and its central air conditioner is one of the quietest on the market. Since I am retired, I had an opportunity to observe the entire installation process for both the furnace and the central air conditioner. I was very impressed with the extreme care and attention to detail that Paul took when installing the system. He also corrected the shoddy work that had been done by the previous installer and suggested improvements that would make our system as efficient as possible. Both Paul and his assistant were very careful when working inside our home. They put down tarps and wore booties to protect our carpet and floors. Moreover, they left their work site spotless each day. Needless to say we are very happy with our new heating and air system. Surfside Heating and Air is a small local company so you may have to wait until they can meet your needs. But the wait is worth it if you want a quality installation and the certainty that the system that Paul installs is the best one to meet your needs. read more

Paul came out twice tried to sell me on some expensive plan to figure out my A/C and heat needs , took my house plans and never came back. I called several times to get my house plans but he just ignored my calls. Still no plans. The reputable company I used afterward said they didn't need to charge me $300 plus for the "analysis "of my heating/cooling system. It's included in their price. read more

Tim came over after we apparently blew a fuse trying to install a Nest thermostat. He was prompt, curteous and informative. Fast work and very reasonable price! Richelle who took our appointment was great and helped us get a sooner time slot. Great experience and will definitely use Surfside again. read more

I had 4 consults on my failing air conditioning System in my commercial space. No one seemed to be able to find a solution/ answer until my electrician referred me to paul the owner. He literally spent HOURS figuring out a cuts effective solution for my office. Then, he came out 3 additional times and worked through the entire weekend to keep his promise of having it installed. He is so honest, kind and professional. A true pleasure to see someone who takes such pride in his work. Thank you paul! read more

Surfside did a great job! I called them on the phone the day before New Years and took the time to answer the questions that I had in a manner that I understood. Then he fit me into his schedule. After he did his needed tests he put on the table the options that are available and what he professionally recommended based on the low coolant levels that I have and the system that I had. I will be using his services in the future and recommending to others. read more

Paul was recommended by a coworker. We scheduled the job to add A/C, and there we go, all done before summer! I had to have the line repaired before the system could be charged, and the technician came back right on schedule to finish the job. Honest, on time, and would call him again! I will have the annual services done by Surfside! read more

The message I left took five hours to get a return call

Super happy with the down to earth and reasonable pricing . It was worth the wait . Paul and his helper where on time , effecient and knowledgeable . very happy with my choice of going with them read more

Another artisan in his chosen field, Paul from Surfside was great to work and chat with. I appreciate people who respect their chosen field to the point of it being near art or craft, know what they're doing, respect their customer, and have a great work ethic. In addition, Paul did some extra diagnostics due to an issue I had, gave some informed opinion, and there was no up-sell pressure in sight. No hesitation recommending him. read more

Surfside rocks! Paul is a one-man show, but you would never know it. He had to make several trips out to my house to work on "Old Betty" and he did a stellar job. My landlord originally found him on the BBB website and I can see why. Paul works tirelessly, keeps you informed along the way and is true to his word about when he will be there. I have already given Paul several referrals and will continue to do so. Thanks for getting our heat back Paul. It was toasty again in the house last night. Hope your business continues to soar. read more

Called Paul for an estimate. He told me over the phone if I was looking for a competitive bid that I wouldn't want him to come out. I didn't know what that meant, so he clarified saying if I was a landlord looking for a low price it's not him. I told him I knew A/C units were pretty much the same on quality, and that the quality of install is what your primarily paying for. I was looking for a good job. Paul came out, looked at everything, spent and hour checking out what the work entailed to install two A/C units into a pre-plumbed house. He wore hospital booties implying quality. Stated some obvious things, some code requirements. Before he left he ask me the amounts of other bids I had gotten. Not something he needed to know. I gave him a range. He told me he would send me a estimate that evening. He never did. My conclusion is: 1) Paul (and his partner in a two person business) would likely do a good job, 2) If he determines he won't make a ton of profit off your job, he doesn't want your business. Conclusion: if you don't care about paying a fair price, your probably pretty safe with Surfside. Honest guy up front about wanting a lot of profit out of me. Liar about sending me an estimate that evening - never got it.... I went with Air Plus Heating & Cooling.... read more