Established Estate Agent located away from other Estate Agents in Eastney (where I bought my very…read morefirst house). I called in recently and was given good service unlike some of the very large multiples. Recommended by Brightmove.

Abba lettings. This is a letting agency ran out of a house in Drayton. I'm renting my current…read moreproperty through Abba Lettings and all in all I'm quite satisfied. Their website may not be cutting edge but it does the job and more than that their properties are advertised on right move. There are the usual fees to pay for tenant checks and such but these are not extortionate like some other agencies in Portsmouth - for instance there'll be no fees to pay when my rental comes up for renewal whilst some places charge a great deal. Bob Pilcher runs this agency and he doesn't seem to be like usual letting agent (not a bad thing) in both his appearance or behaviour - he seems like a reasonable chap - certainly better than most of the suited types who couldn't care less.

I received excellent service from Martin and Adam. They were professional and friendly at the same…read moretime. They kept me updated at each step. I felt very confident in dealing with them. Would definitely use them again.

From the outset there was a lack of communication from Fox & Sons. Actually viewing the property we…read moreinquired about was quickly organised, however, it seems that unless you document things yourself and have things in writing, Fox & Sons will not honour what they agree to sort out. We were shown around a property in June by Jessica who was kind and helpful and had quickly been able to negotiate a deal with the landlord regarding price over email prior to us viewing. We went around pointing out issues we had with the property to which she assured us that the property would obviously be cleaned and sorted out prior to our move in in September, as the property had been vacant for 4 odd months and was naturally unclean with an overgrown garden and a pretty filthy kitchen. We had asked that since the property had been advertised as unfurnished but there were some wardrobes in the property upon viewing that they be removed as we had made clear in email correspondence that we wanted the property to be unfurnished, this was agreed to yet again. Abbey was introduced to us around this time as we asked to make sure that the property would be unfurnished as advertised. We were originally told that the landlord would not be "adding furniture" and to "please advise if you want furniture removed". 3 weeks later, a tenant was concerned that there would still be furniture in the house despite us advising that we wanted furniture removed. Abbey replied to our concerns stating this time "Following my chat with the tenant yesterday, everything that was in the property at the time of the viewing will remain unless you requested at the time of application that it was all removed. I cannot see that this was requested." We advised Abbey that actually this had been requested in prior emails with both Jessica and herself and that she had supposedly cleared up any confusion a mere 3 weeks ago as we advised that furniture be removed. After 10 days Abbey decided to respond to this "I have confirmed with the landlord that the property is to be unfurnished. This property will be completely empty upon your move in.". Also during these 10 days, a whatsapp group was made by Abbey with all tenants, herself and Jessica as it was "easiest to add you all to a group so that we can correspond a bit easier as we get nearer to your move in". Of course we were delighted with this consideration shown by Abbey. However, we were then told not to contact her until 8pm later that day. We respected this and withheld from contacting her until the next day. Abbey read these messages however was unable to reply. I asked if it was better to phone or email to which we got a reply 2 days later. Abbey never replied in the group chat again and was unresponsive. Jessica proceeded to take control and sort out everything up until the move in, clarifying everything with regards to contracts and what would happen on the day. Upon moving in, the place was disgusting. It was obvious that it hadn't been cleaned (the oven was a mess, needing to be replaced) and it was even more furnished than when we had viewed it. After 6 hours of nothing being resolved at all, Jessica gave us the option to void the contract and get a refund, which we accepted. As students this is less than ideal. We were then told that she would have "never have taken the rest of the money had she seen the property prior to move in". Neither of the staff had checked the property to ensure that anything they had supposedly sorted out had been rectified or carried out. All in all, our experience with Fox & Sons as an entire company was a mess, agreements were sent multiple times a day urging us to sign quickly and the "higher up" staff were unhelpful. Jessica is clearly a competent member of staff and was really helpful and friendly throughout, apologising along the way. Abbey was rude, condescending, unprofessional, unresponsive and vacant. There is plenty more which went wrong, however, there is a character limit.

I have just moved into a property managed by these people and they have been completely…read moreincompetent. They failed to provide vital documents until 3 weeks after we moved in and we are are still waiting for a gas safety certificate. They lie to you to get you off the phone, do not keep promises, fail to communicate with each other and are rude and unprofessional. They have actually broken several laws in their poor practice and I am seeking legal advice to find out how best to deal with this. I am surprised how they are managing to keep in business!!

These guys are useless at responding to communication. They simply aren't professional or serious…read moreabout the business.

I'm not usually one to complain, but the issues that myself and my friends have had to deal with…read moredue to the incompetence displayed by tenant network have made us regret signing the contract with TN. We never received our deposits back and TN is still trying to exploit students for every penny they have. We were university students about to move into our first student house. Later on in the year, one of our housemates dropped out of university. Despite telling us he would pay rent, he didn't. We were told we needed to cover his rent, and no attempts have been made to get the money from his guarantor. What is the point of providing guarantors if they are not liable when the person stops paying?! Our landlord Jim Joudani was useless, he came to the property like once or twice in the whole year. Despite us constantly messaging about issues with the property, such as none of the door locks working as they had been glued shut, the disgusting state that the house was in when we moved in and even having rats at multiple points throughout the year - we never received any reply. He is an awful landlord, and I don't think he should be allowed to exploit students like this. They also wanted to charge our deposits to simply CHECK THE HOUSE at the end of the year. That is a necessity, not something we should be paying for. Tenant Network are an awful agency, and please AVOID AT ALL COSTS!