Quality work by friendly people. My Dad's coat didn't need the whole zipper replaced after all…read more They looked at the issue, quickly replaced the slider and pull and it was like new. Thanks so much for your help!

Great customer service! I had a zipper problem that looked more serious than it was but turned out…read moreto be a very easy fix. When I took out my wallet to pay, she told me not to worry about it. I'll be back with future alteration needs!

Brought my bridesmaid dress in to be taken in and shortened. 45$ later, I brought the dress home…read moreand tried it on. The back was 3" shorter than the front and the sides were uneven. When I called them the next day, they were defensive and unapologetic and would not accept the blame. Even when holding the dress up, you can see a length difference. I brought the dress in to show them and they continued to be defensive. Told me to pull the dress down at the back to "fix" the problem. Then told me they couldn't reimburse anything. When leaving, she said "I guess I'll take this out of my paycheque" and handed me a 20$ bill. We are now 3 weeks away from the wedding and I now have to buy a new dress and get it express shipped to me. Being a bridesmaid is expensive enough. I now have to pay for their mistake. Not impressed.

Worst service imaginable! Brought in a formal military tunic to have a crest sewn on. They left pen…read moreand white chalk marks on the sleeve. But even worse, when I brought it to their attention, the lady said it was already there. Denied they did it. Plus the crest wasn't even sewn on flat. Wouldn't entertain the idea of fixing their crap. Disgusted with this business!!! Go Anywhere Else You Can Find. a 10 year old would do a better job!

I appreciated Raffaele's assistance in tailoring a piece of 'adaptive clothing' for my elderly…read moremother. He was able to complete the job in a timely manner. Most professional. As well, a decent price for this small job.

Following too much rain at the campsite and too many days since I stopped to wash, I found myself…read moreat Barb's Laundromat in Thunder Bay. She helped get me the change I needed (5 loonies and a quarter for the wash) and quarters for the dryer. She rushed to help me when a dryer didn't want to start. Clean. Restrooms. Snacks. ATM. Plus.