Highly recommend... Arrived on time to and from my destination. Driver was courteous and helpful.

I was very unsatisfied with Supershuttle. I took the shuttle to Newark with a friend and it took over an hour and 45 minutes to complete the trip which is actually ridiculous. They made it seem like the shuttle would be a quick ride over but that was far from it. We made so many stops in Manhattan and overstuffed the car. We kept going to pick up people from east to west side which made no sense. If I had known it would be like this I would of just taken AirTran. I would not recommend Supershuttle to other people. read more

I regretted choosing to take Super Shuttle from JFK airport by the time we left the airport because the driver wanted to pick up more people and made a couple of more stops at various points/entry at the airport and it was about 40 minutes of waiting inside the van. The price was around $21 and not including tax. I think for the amount of time spent waiting to depart and drop others off the $21 was not worth it. After the shuttle was completely full we then finally head out to drop off the riders. There were 4 people already in the van prior to me that must have waited about an hour before we made it out of the airport area. It took me about 1 hour and 45 minutes to wait my turn and get dropped off at my hotel in Chelsea. I would advise inquiring on when the shuttle will leave the airport and expected arrival time at the destination for anyone considering taking this shuttle. If not, flights, trains, and appointments may be missed. Next time I will stick with the train, Uber, or cab instead. read more

NEVER USE THIS SERVICE!! Driver missed the pick up. If that weren't bad enough after calling customer service to find out when the driver would arrive, we were told that they were overbooked and the ride would be canceled. THIS WAS THE MORNING OF THE FLIGHT AFTER RECEIVING A CONFIRMATION TEXT THAT MORNING CONFIRMING THE RIDE AND PROVIDING DRIVER INFORMATION. Supershuttle claimed they never confirmed, but we have the text and email string proving otherwise. When requesting to speak to a supervisor, customer service hung up. We live in a an area where there are not many options for getting to the airport and it was not possible to arrange alternative transportation. CONSIDER YOURSELF WARNED! Supershuttle is UNRELIABLE, UNPROFESSIONAL, and will cancel your trip without notice and without arranging alternative transportation for you, but they will still go ahead and charge your card. read more

Could have walked faster to Manhattan. Cheaper and probably much faster to grab the bus over to the train to get into Manhattan. The driver was quite nice and helpful though. read more

Super LONG WAIT for Super Shuttle at LGA. Was told wait of approx 25 mins which was a little surprising as I have pre booked a reservation. Then after 35 mins the customer service representative placed a call and I was told the driver had to be switched and no more than another 10 mins wait. After another 25 mins I was told the driver was on his way and eventually after 75 mins of waiting the driver turned up 50 mins LATE. I logged a complaint form as I had plenty of time - after my promised 10 mins wait which turned into more than 30 mins wait - to complete the form! VERY POOR service from Super Shuttle, but I would give 5 stars to the three customer service agents at the Ground Transportation desk. They were helpful and friendly but situation was out of their control. I have used Super Shuttle at many airports and been pleased but service at LGA is unacceptable! read more

Picked us up on time and delivered us to the airport promptly, even called us the day b4 and 10 mins b4 they arrived

On a recent trip to NYC via JFK I had no problems when I arrived being picked up and taken to my hotel. However on the trip back they left me at the hotel with no message or notice. I sent an email asking for a refund since I had paid in advance and never got any type of response or refund. When they told me at the hotel that the driver had left me I tried to call and could not get an answer and therefore had to pay $60 for a taxi, which would have been fine if they had at least refunded me the money I had already paid them. As a result I had $100 for a one way trip to the airport. I DO NOT APPRECIATE THAT!!!!! read more

Waited 5 minutes for my super shuttle once I arrived at 10pm to LaGuardia. The driver was fast and got me to my hotel quickly. No complaints here. read more

Do not take this FROM the airport unless you have lots of time to stand around and wait. My van never came so I just took a cab which cost me 4 times as much. When I would call the dispatcher, they would say it was on its way every time, but it still never came. I will NEVER use Super Shuttle again. read more

100 times no. I've taken super shuttle 3 times: twice to JFK and once home from JFK. Each time was worse than the time before. I'm currently writing this review from home since my 2 hour shuttle ride caused me to miss my flight. The driver was rude, late, and wreckless. One passenger got out to take a cab and I first thought he was an as*hole but hindsight shows he was the smartest of all. Suck it up and carry your luggage on the subway or pay for a cab. read more

Highly recommended for what you pay! Stay away from Go Airport Shuttles, the drivers are really mean, even once one invited to fight with me for nothing. SuperShuttle, on the other way, their drivers are always kind and helpful. read more

Totally unreliable! I booked a return ride for my daughter. After providing her flight information and paying for the service she was contacted by the company when she landed and was told it would be a 90 minute wait. It left her looking for another ride at 1am. What is the point of making a reservation? Worst customer service!! Don't use them! read more

My experience with super shuttle was a seemingly never ending experience just like some of the other yelpers. My flight gets into JFK about 40 minutes earlier than expected and by the time I got my bags it was about 5:30 AM so I think cool I can get the super shuttle a little earlier. WRONG! I find out the super shuttle doesn't actually start running until 6:00 AM. Finally at about 6:05 AM I see the super shuttle guy walking around as if he's really confused and disoriented trying to figure out who to pick up. He finally calls out my last name and I'm like cool that's my guy. He loads my suitcase and the two other passengers in the super shuttle and I think we're finally on our way. WRONG AGAIN! Without saying a word he goes back into the airport leaving us in the super shuttle wondering "what the f*&ck" for about 20 minutes. We finally leave that gate only to drive around the airport for about 40 minutes more to pick up even more passengers. He's driving so erratically the whole time I feel like I'm gonna vomit all over the place. While he's driving he's mumbling stuff under his breath and when anyone asks him a question he just mumbles or has a blank stare on his face. I'm thinking "what the hell kinda people are they hiring at super shuttle, this guy is a freak". After 9 AM I finally reach my destination on upper east side Manhattan since I'm almost the last person to be dropped off. At this point I'm hating super shuttle and questioning whether I want to take it to JFK when I leave. Since I'm super cheap I suck it up and decide to give super shuttle another chance. They actually ended up picking me up within the time frame I requested and this time I was the last person to be picked up so we went straight to the airport. I was the last person to be dropped off and this trip only took 40 minutes in comparison to the 3 hours it took to get to Manhattan. I guess you never know what your gonna get with super shuttle and how important it is to pay $18 for super shuttle vs. $40 for a cab. read more

ahhhh they really make me angry sometimes with their lack of communication between the upper ppl and the drivers. They also suck at directions, they sometimes literally go around the block ten times just trying to find a stupid apartment! OhHh anddddd sometimes they'd go to a place to pick up someone and NO ONE's THERE! Last friday, They picked up three people in the beginning, and wasted about an hour circling around picking up nobody! Thus I was cutting so close on making my flight, ANDDDDDDD did i mention that they dropped me off at the wrong terminal!? ROAR! read more

If you want to take a bus that takes 4 hours to drop you off in New York City from Newark airport which is only 25-30 minutes away, by all means take the super shuttle. Not only did it take 4 hours, the attendants in the airport were completely unorganized and very gossipy with each other. Take public transit. Don't spend the extra on this horrible service. read more

Wow. terrible. miscommunication. TOTALLLY pay for a taxi to mahnattan. Your sanity is worth it

Normally I am usually very happy with the service I receive from Super Shuttle. I almost always use them to drive me TO the airport. My last trip I made the bad decision to use them to drive me home as well. Well, not only did I have to wait 30 minutes for the driver to pick us up, but he also made 5 more stops after that to pick up more passengers. I was the last to be dropped off 3 hours after I landed. I should have paid $45 to get back to Manhattan instead of trying to save $20 by using Super Shuttle. It was uncomfortable and after a 6 hour flight, the last thing you want to do. read more

A horrible experience. My wife and I flew to new York , September of of 2010. It was our 1st trip to the big apple. we made prior arrangement to catch Super Shuttle, and they showed up as promised. The problem was that we gave the driver the address to the Hilton Time Square. and He totally dropped us off on the wrong street, then lied to us. He swore the entrance was around the corner, but do to the heavy traffic he couldn't get to it. we believed him and even tipped him well. We ended up walking 4 blocks. And i mean 4 NEW YORK blocks. Never again. I'd rather pay for a cab than save a few bucks and be left stranded in a city that you've never been to. Thank God for google maps. YOU SUCK SUPER SHUTTLE!! read more

Horrible. I used to love this service but I will never use it again. On my way home from Hawaii I decided to reserve a seat because no one could pick me up, I put in my number of bags booked it and went about my business. Upon arrival of the shuttle, which was 45 mind late, I was told I had to pay $10 extra per bag because I had more than two. I can understand an extra bag charge, but if you ask me how many checked bags I have and I tell you four then you charge me for the extra then or have something alerting me to the fact that I will be charged for the bags. You don't wait untill pick up and throw on extra charges and then get an attitude when I inquire about why this is. For $70 I could've gotten a private car and not have to sit through multiple drop offs, and it wouldn't have taken me 3 hrs to get to Manhattan from Newark. Never again. read more

Despite some unimpressive experiences in the past, I decided to give this service another try as they were prominently featured at my hotel. Laguardia is not so far from the city, but I was not in the mood to hump luggage up and down subway steps (New York is not particularly handicap friendly). I booked my ride, received my confirmation and proceeded to a day of back to back meetings. I finish up half an hour before my shuttle ride, check my email and see that the shuttle service canceled the ride 2 hrs before the planned departure time. Definitely not using them again in the future. read more

Arrived later than the pick up time frame but otherwise a great service which got me to the airport with plenty of time to spare!

WORST shuttle service EVER experienced! I am here at JFK New York and I've been waiting 2 hours and 10 minutes exactly. If you call them they keep saying "5 minutes" but I am still here. UNACCEPTABLE! This is not serious. Cheaper than a normal taxi but I would NOT suggest to consider this service after a long flight. Actually I had a bad experience also when I left (I had booked the round trip) to the airport because they set the wrong pick up time (too late for an international flight!!) and I had to jump on a yellow cab at the very last moment when I discover it and paying 70$ to being able not to miss my flight. I'll never take this service again and I wouldn't suggest it to anyone. read more

I took Super Shuttle home from JFK after arriving around 11:30pm last night - I would've been better off spending the extra $20 on a cab. The driver took 30 minutes to arrive, and there was another passenger who'd been waiting longer than I had. They put 10 of us in the van, which is not a comfortable experience. Passengers lived everywhere from Fort George to midtown-West. Thank goodness I live in the middle, but I hate to think how long it took the passengers left in the van to get home! All in all, it took me 2 hours to get home the airport - after a cross-country flight, it was exactly what I did NOT want. The only reason I give it 2 stars is that the driver was really polite and seemed to be making a considerable effort to get us home efficiently. However, I will not be taking Super Shuttle home again! read more

The idea behind the model is superior, however the customer service and professionalism is lacking. I scheduled service 2 days prior to pickup, and reconfirmed with a customer service rep 1 day previous to pickup that the itinerary was set and a van would be available. I was rudely awaken one hour previous to a 4:45 am pick up by a phone call from a dispatcher advising they could not fulfill the service and that they have already refunded the balance to my credit card, he then hung up. I was stuck with little time to rearrange reservations, and at 3:45 in the morning, few options....MTA happen to be much more reliable. To say the least I am highly disappointed in the service provided and would not recommend this company's services.. read more

This service is awful. The van arrived 10 minutes past the 15 minute window that I selected. It was crowded and extremely messy with little leg room. The driver was kind enough, but he seemed to have brought a friend along with him and the two were yapping away the whole ride. My trip from the Upper West Side to JFK took approximately 2 hours. Of course the horrible NYC rush hour traffic is not the fault of Super Shuttle. Primarily because of the very poor quality service, I will not be using Super Shuttle. I recommend taking either the A line of the MTA or spending the extra money and getting a yellow cab. read more

Being a native New Yorker, I've used supershuttle many times. There are always issues, but this last trip was it for me. I booked a reservation from laguardia to my home 2 days prior to my trip. Got to the check in desk at 8:52pm and was handed a print-out that stated the driver would arrive at 9:22pm. At 9:35pm the desk agent calls supershuttle to find out why I haven't been picked up, and the driver said he needed 10 more minutes. So, 25 minutes later (over an HOUR after I checked in), the driver finally shows up. I asked why he was so late, and he just replied, "I don't know, call them! Get on it!" and turned his back to me. On top of all that and the seatbelts not working (which everyone who's ridden supershuttle knows you need), my van took people going to both the East and West sides of Manhattan, making the drive home twice as long as it needed to be. If you ever try to get supershuttle from your home/hotel TO the airport, keep in mind that they may schedule your pick-up 3-4 hours before your departure (domestic!). They will show up late even though you will be on time. You'll probably miss your flight. JUST TAKE A CAB! It's worth the extra money. If there's 2 or more people in your group, it's often more cost-effective to take a taxi anyway. *Be wary of pre-booking your supershuttle ride to Brooklyn through travel sites, as I saw a guy who had done so and they would not honor it; they talked him into spending $125 on a private car service instead. Meanwhile, a cab to Brooklyn is $45 ($20 less than he pre-paid for his family to take supershuttle). read more

Stranded at JFK! Told that driver would be there when we landed. Then called, told 10 minutes away. After that, told five more minutes. After 45 minutes, called to cancel. Got a cab that was less expensive for teo people than the Supershuttle fare. Avoid, avoid!! Nothing super here. read more

So after writing my review SuperShuttle asked me if I wanted to follow up with someone, here's what i had to say - I'm not sure there is anything to follow up on - if you were stranded at 1:30 am with no transportation alternatives except spending $100 on a cab ride you couldn't afford you'd be spending the night on the cold floor. As they would say "that's priceless" and so is customer loyalty. read more

They said no longer than 30 minute wait but I ended up waiting for at least 45 minutes to an hour. One of the transportation authority people were nice enough to help me call to check on the status on my ride but he ended up being placed on hold for like 10 minutes and instead of taking him off of hold they call him back on another phone. I think taking the bus would have been cheaper faster or the same as using this service. If you're in a rush I wouldn't recommend this service. I'll be finding another mode of transportation going back to the airport. read more

Sometimes it works. Mostly on the way TO the airport. On the way back my experience varied from mediocre to downright awful. Took me 3.5 hrs for what should have been a simple 1 hr 15 min trip. The "personnel" at JFK is universally useless, they are supposed to help you connect to the company if needed but they could not provide any assistance at all. I had a pick up scheduled, it was canceled and the SMS I received were confusing at best. Finally when my pickup arrived (hour + later than expected) and we were on our way, we WENT BACK TO THE AIRPORT to make another pickup. It was late and I was tired and sick of this. Then there were a few drop offs on a route that was pretty damn far from where I was going. Don't touch this POS of a company with a 10 foot pole if you have the means to afford it. read more

I will have to look for a new economical way to get from JFK to Manhattan. When I arrived, I was instructed to click the Super Shuttle check in link to save time and be assigned to a van. I was assigned to a van and told that it would arrive in one minute. One minute later, I received a text that I was being assigned to another van that would arrive in five minutes. Then I received another text that I was being assigned to yet a third van. 40 minutes later that van finally arrived. With each text, I contacted the driver to tell them where I was waiting. None of the drivers responded. This company should change its name to SUPER UNRELIABLE!! read more

BEWARE! Most likely they will cancel, or change your time so you will miss your flight. Horrid vans, dirty, and smelly Have used many time but after last Fridays change of schedule at the last minute on a bank holiday..never again! read more

I scheduled a trip from JFK to a hotel @ W 39th & 8th Ave. and prepaid online. Not only did the trip take 3 hours on a Sunday afternoon, the driver dropped me off at W 25th & 7th Ave. and said "the hotel is right down the middle of this road"...and that will be $22...(first saying I didn't pay, then saying I didn't tip.) The company promised a phone call to respond to my concerns within 48 hours, but never called me back. Not worth the trouble even if it were free!!! read more

ATTENTION!!! Avoid Avoid Avoid Avoid. Not worth saving any amount of money. This is was a ride from hell. Four hours from time I landed to being dropped off 3 blocks AWAY from my hotel in midtown. Help captive by a foul-smelling middle eastern dude who talked incessantly on his phone about when he could "cash out," while he avoided the VanWyck for stop and go of Atlantic Ave. I would not have minded that too much..nice chance to see Brooklyn, Flatbush..but this ahole's idea of driving was punching the gas and slamming the brakes in stop and go traffic. Sucked so bad. Never EVER EVEREVEREVER again. This is not out of the norm, the average travel time is 3-4 hours from JFK to any point in Manhattan. Do yourself a favor..pony up for the cab ride or find someone to share into the city. read more

I love supershuttle in other cities. Here, I'm currently nearing the end of hour 2 ( TWO hours!!!) of a trip from JFK to Times Square. The subway is faster than that. I'll be taking a taxi back to the airport, despite the higher cost. read more

Great service! On time, polite, good drivers, clean transportation and so easy to make a reservation. Also fair price :)

Great service to go from Manhattan to newark especially early in the morning when there is neither traffic nor public transportation! From my pick up time it took one hour to go to Newark which was ok ! read more

They didnt pick me up at Newark airport at 2am in the morning. When I called they said that the next driver could be there at 4.30am. I also had to wait for an hour the first time I booked. This is my second and last booking with them. Better take Uber or the train. read more

TERRIBLE service. I booked a shuttle to go from JFK to Manhattan. They told me I would wait 20 minutes in the airport then be driven into Manhattan. I didn't get picked up for 45 minutes. Then we proceeded to spend another hour and 20 minutes driving in circles waiting to pick people up. I will NEVER use them again and I would advise you don't either. Huge waste of money. read more