This is probably the worst shuttle service I've ever had. We paid online the a week before. However, the shady driver tried to get over on us and tell us we didn't have a ticket because he only wanted cash customers . My guest is that he was pocketing the cash for himself. We will never use this shuttle service again. read more

I checked in at 4:20 PM and it is currently 5:58 PM and I am still waiting. I went online to track my driver to see where he/she was and it read "trip complete." Ummmmm, I'm STILL standing here waiting, an hour & a half later. I called SS and they said it'll be another 30 min. I will NEVER use SS again in NYC. Worst service ever. And believe me, I will spread the word about this horrible service all over social media. read more

(Edited review to include that I was given a prompt refund +1 star)Supershuttle should really be called Lame-o shuttle as they've stood me up like a date at the prom twice in the last few months. First time I arrived just after midnight and rang for my shuttle and was told the next shuttle wouldn't be available till 4am! I cancelled and asked for a refund which I was promptly given. Fast forward to last night when after arriving from marathon trip home I rang Lame-o shuttle and was told that it would be about two hours for the next shuttle. The only positive is that a refund was given to me. Lame-o shuttle is a mess and I don't understand why they take bookings that they can't honor. read more

This is a review for the location at JFK. I reserved a shared car 72 hours before my flight and got confirmed and everything. I was happy that it was going to be only $20 to get to Times Square from the airport. I got off my flight ready to go at 6am (I had checked into super shuttle for a 5:49 arrival pick up). When I spoke to the lady at the counter she said to sit and wait and that it would be a 15-35 minute wait (cool, what a random time range). Well, I've been here for over an hour now and no car in sight. Their organization is pretty ridiculous and could be handled in a much more efficient way. Especially for someone traveling alone and meeting people, this experience has been anything but convenient for me. Great in theory but will definitely never be doing this again. read more

Told me 30 minutes, and an hour later they still hadn't showed up. Fail fail fail - this is my first and last experience with them.

My pick up time was this morning at 2:55am. We finally got a call at 3:16am saying he was here. As me and my boyfriend are walking down the stairs of my apartment building with 2 suitcases taking a total of about 3 minutes, we see the shuttle leaving. My boyfriend ran down half an avenue and a block and caught him at the light. The guy said he couldn't turn around because he's been waiting since 3am. We never got a call! I called the service line and the lady told me they had no more shuttles available and he wasn't coming back. She also told me I should check my phone. I can show them my phone records, I never received anything! I filed a complaint and hope to get my money back. We took a cab to JFK instead. Do not use Super Shuttle if you want to make your flight! Worst experience ever. read more

The driver in NY of this company at night was very aggressive. This is my first time to try share shuttle. And also my first time in NY. I come to travel with my mother. Usually I used private. My route was LGA to hotel in NY. I am arrived at 20.30 and we arrived to the hotel around 22.30-23.00. He ask me to walk to the hotel because our hotel is on one way road. I don't want my mother walk at late night so I don't accept for his asking. He was very angry. After he take me to hotel. He still look at me and let me pick up my luggage bu myself. This is my first bad dreams in NY. Hope not happen to me anymore!!! read more

The first driver that arrived to pick us up, spoke with us and told us that he didn't room for us on the van and that we would have wait for another driver - he refused to take us to the hotel. We waited another 90 minutes for the 2nd driver who was extremely personable, helpful and pleasant. That experience was very positive and we tipped the driver well. But the experience we had with customer service on the phone was horrible. They promised a driver within 30 min the first time who arrived an hour later and left us. Then, they promised a 2nd within 20 min and we waited 90 min. After being abandoned and misled, we would definitely use a different company next time and wouldn't recommend Super Shuttle our friends and family. read more

Super Shuttle = DEATH TRAP. I flew into LaGuardia Airport with my boyfriend last Thursday, July 16, 2009. We had booked a roundtrip voucher through Delta Vacations for the Super Shuttle. The check-in process was painless and we only had to wait 20 minutes for the shuttle arrived. So far so good. Little did we know what we were getting into... When the driver picked us up, there were already 5 people in the 11 passenger van. We got in and thought we'd be on our way to Midtown along with the other passengers; however, the driver drives like a maniac around LaGuardia obviously waiting for more pickups. He gets a call and goes back to where we were picked up to pick up an older gentleman. We thought finally we'd be on our way, but nope a few more crazy near accident laps around the airport again and we pick up 2 younger females. With the van at full capacity and 30 minutes later, the driver finally gets going. We are about 3 miles out of the airport and lo and behold, we're in an accident. Not just a fender bender, but our driver had turned into the wrong double-turn lane, side swiped an SUV, taken out a giant street light and gone up on the embankment and scraped the side of the guardrail over I-495 for a good 60+ feet. Yes, if it wasn't for the guardrail, all of us would've fallen to our death. This was no surprise given the the driver was crazy even by NYC standards. Thankfully, nobody was injured and there was a traffic agent who witnessed everything from about 100 feet away. NYPD and EMT still showed up and had to take a report from everybody. Believe it or not, the accident is not the worst part of this story... The Super Shuttle driver tried to blame the other driver and ditch us along with the other passengers. A police officer was reprimanding him and yelling at him that he could not leave us on the side of the road with all our bags. All the passengers were contemplating getting a cab together, but the police told us that a backup shuttle was being sent. About 45 minutes to an hour later outside in the hot, humid weather, another Super Shuttle supposedly comes to the rescue. Needless to say, we were all very disappointed and all very hesitant to get in. It took nearly an hour to drop everybody off because they make so many stops. It seems to me that Super Shuttle's main goal is to have a full car when leaving the airport despite where the passengers' destinations are. The only positives I can say are that a) nobody was injured and b) Super Shuttle customer service via phone is very helpful once you endure the 20 minute hold. We received an apology and a full refund without any hassle. I wish we would've read the reviews here on Yelp before booking the shuttle tickets. read more

Although we pre-booked online a week in advance, We were stranded at Newark Airport 2am on a Tuesday morning. SuperShuttle was out of shuttles and gave us two options: refund or wait 2 hours+ for a pickup. Do yourself a favor and book a regular car service. read more

Worlds worst service. took me 2.5 hours to get from Newark to the city be use the driver was the most incompetent person to ever be given the job of airport shuttle driver. Awful. Have learned my lesson by ruining my own weekend. Never again. read more

I would rate Zero stars if I could! Was picked up from Newark Airport in a van filled with nine customers. We were well on our way home when the driver turned around for customers at the airport who complained about not making our van. Turned around and went back to the airport only to find out the complaining customers wouldn't be ready for another ten to fifteen minutes, and the driver subsequently left the airport for the second time with no additional passengers! This terribly frustrating experience would have been one thing if the driver were polite and apologetic about experience, but that couldn't have been further from the case. When a passenger indicated she would no longer use Super Shuttle, the driver cavalierly responded that the service would just gain additional passengers. read more

Awful service. Never again. I will chime in with my own experience at EWR. I thought the fare was great -$18 from EWR to my hotel at Time Square so I decided to give it a try. I know my plane is going to arrive at 2am which is odd hour, but I have specified that during my booking so I didn't think there will be any problem. As soon as I landed I got a text message asking me to check-in and say I will be assigned a shuttle soon, giving me the impression that my car will arrive any minute. I waited for 30 mins at the designated area but nothing shows up. Finally I called customer service and they say the next shuttle will arrive at 4am!!!! So I took a $85 taxi. They did give me a refund but I want result, not refund. If I had known earlier I probably either taken the 24 hr Sky Train or hop in a taxi as soon as I land. Take a cab. Take uber. Use public transport if you want to save money. Whatever you do don't use Supershuttle. Seriously. read more

Worst experience ever. If you don't mind waiting 45 mins to then sit in a van outside a terminal for another hour then this is the ride for you. Otherwise you're better off jumping in front of an NJTransit train towards NYC, at least it'll be quicker. read more

On my previous trip to NYC I used a cab to get to my hotel and the train to get back to the airport so I have done both. Yes, the train is much cheaper but it is a pain in the ass and I never want to do it again and a cab ride is super expensive. I got the trip for $20 each way so $80.00 total for Adam and I. I was happy with the price and I would certainly pay that price again. When we got to the airport we checked in as we were supposed to and then found out that our shuttle wouldn't even leave the airport for another 45 minutes (Not what I thought). We were picked up earlier than that but then had to stop at other places in the airport to pick up even more people so we probably did leave the airport at that 45 minute later time period. It also took a long time to get to our hotel. We got to our hotel much later than I thought but it wound up being okay. When it came to our return trip, we were picked up from the hotel much earlier than we needed to be picked up but since you never know how long your ride is going to take I guess that is okay. I liked the service of the return trip much better because I got to see where exactly the van was in comparison to our hotel and have an estimated time frame that was constantly being updated. I enjoyed having the ability to pay for both the ride and the tip online. It made a lot of things easier. Our drivers were friendly and the cars were clean. I would use this service again when we come to NYC and I would suggest it to others even though there are some negatives. What I would do is tell the people I suggest this to of the negatives ahead of time. read more

I take SuperShuttle in cities other than New York and Newark because it is run a bit better. But, from now on, I may defer to the $15 Newark Express plus the metro rather than deal with the shuttle in the NY metro area. Like with the one from LaGuardia, you never get picked up within the time estimated. Rather than "less than 30 minutes", it turns into 35, 40, 45... maybe even 60. Then, add on time to do pickups at every terminal and drop offs as the driver tries to figure out where everyone is going and how to get there in an efficient manner with his iPad while attending to traffic, traffic lights and general driving rules. It's a bit nuts and nerve-racking. As for pickups, I have a 50/50 split of bad and fine. Sometimes they pick you up and all is well. You get to the airport on time with your life and luggage still in tact. Other times, you call to change your pick up address, and instead of changing your current reservation (#1), they start a SECOND one (#2) and do not cancel the first. They call you to say they are outside on time. You go outside, and no one is there. You call to confirm. They are at the address for reservation #1. You clarify the situation and they say they will refund you despite saying you were supposed to specifically request a refund when you changed the pick up address (as if it's not implied). You are put on hold only to get a new operator who knows nothing, makes you use more peak time cell minutes to explain--meanwhile the clock ticks on towards your flight time with no pick up in sight. She then puts you on hold as she tries to find someone to give you a refund. A third operator answers and says it's not her department and to call a different number--the one you called in the first place... You hang up, wait a bit longer and finally get picked up by your shuttle 60 minutes late because the only option the last rep gave you was to, "take alternative transportation, but we cannot refund this trip since the 4-hour time window has passed." Forget the fact that they messed up and are significantly late... The driver apologizes, but then proceeds to drop you off LAST even though you are at the first terminal just because everyone else is at another one. I presume the reasoning is to completely piss off one person rather than seven... But, this puts you at risk for losing your flight; luckily you checked in the night before or there'd be even more hell to raise. Back home, you write a complaint to corporate instead of having another wonderful phone experience. A week later, you call SuperShuttle because you have gotten no email response, and they state that they didn't have your contact info and that's probably why they hadn't responded to you--despite the fact that they have your life's information when you make the reservation. Four weeks pass, and still no response. Finally, after another email, they agree to refund the duplicate reservation but offer no compensation for shitty hospitality. Shitty Newark SuperShuttle. Better Business Bureau complaint-worthy for sure. read more

I was very pleased with their service and their prices. They picked me up just a few minutes after my scheduled time. The doorman of my hotel told me to wait outside for the shuttle so I did and I was ready when the driver got there. But there were a few other people to pick up and the driver looked all around the hotel and even went inside in search of the customers. This was good customer service. He then went to pick up a few more people and then headed out to JFK (we came from Midtown). It was Friday late afternoon, so there was a lot of traffic, but our driver when through the side streets and got us all there right on time and with time to spare before our flights! He was also friendly, talkative...I had a very pleasant ride talking with everyone in the shuttle. All this for $15!!! What a deal...be sure to tip a very good driver! read more

I would not recommend this shuttle service in the future. Getting to Newark is a pain anyway, but when you have booked in advance online and the driver is 50 minutes late (with no contact from the service and we couldn't get ahold of anyone we were getting ever so slightly worried), the driver eventually pulls up, yells at us to get in, and we take off. There were another two passengers already in the car and you got the disgruntled I-am-very-annoyed vibe off them as well. The driver was yelling on the phone (I think to his boss) over something a lot of the way, the ride was uncomfortable due to the constant lurching, and we finally get to the airport he misses the turning and we spent another 15 minutes going around before we could finally finally be dropped off. I regret that we already had tipped through on-line payment - never again! read more

I've used SuperShuttle for the past two years because I didn't want to take the train, but didn't want to pay for a cab. At this point, though, I'm over it. It's worth it to pay $40+ in a cab by myself when I choose to hail it and to know I'm going straight to the airport. SuperShuttle picks you up whenever - sometimes early, sometimes late. The last time I used them I was hung up on by the driver because I wasn't waiting outside 5 minutes before my scheduled pick-up. I've also waited outside in the middle of winter for over 40 minutes with no explanation or apology. My ridee has been cancelled at the last minute. Drivers are constantly on the phone, talking or texting. Pick-up routes make no sense. There are endless stories like this. I only gave it more than 1 star because they will generally get you to the airport. read more

I made reservations days in advance of my flight. However, when I landed in JFK the shuttle was nowhere to be found. Super Shuttle does not have a number you can call. So you are screwed. I emailed them 5 days ago to request a refund and I am still waiting to hear back. Nonsense! This company is not reliable. Find other methods of transport. read more

DO NOT BOOK SUPER SHUTTLE! I waited 2 hours for the ride, I cancelled and left. Then 3 hours after the scheduled pickup time I get a call and they are asking where I am. I had a round trip to go back home today and I called to cancel, the customer service woman hung up on me. Finally after many calls I got through to someone helpful. If you are still going to take a super shuttle, schedule your time for MUCH MUCH earlier. read more

I read a lot of negative comments here before booking. However, I decided to give it a shot since I was in no rush to get from the airport to the city. Honestly I was pleasantly surprised. I took the shuttle from LGA to Hells Kitchen. Everything went very smoothly and in a reasonable timeframe. My recommendation would be if your in a hurry take a personal transportation service but if you have a little extra time and want to save $$$ on your transportation, then give the Super Shuttle shared ride a try. read more

SUCKS ASS. Yes the price is tempting, but they will lie to you about the wait time. I was told that it would be a 20 minute wait and after waiting for an hour they didn't understand why I was getting frustrated. They were not helpful at all & simply talked down to me & kept saying they didn't know anything. Seriously - DO NOT BOTHER WITH SUPER SHUTTLE. read more

I highly recommend taking Super Shuttle into Manhattan from the airport. Great price, friendly staff and stress free. Follow directions and you will be on your way. The service I always purchase is the one that picks me up at the airport and drops me off at my hotel. On return, Super Shuttle picks me up from my hotel and drops me off at the airport terminal. read more

WORST EXERIENCE EVER!!! DO NOT USE THIS SERVICE!! I am giving this one star but only because I have to choose a star if I could I would give it zero! The shuttle picked us up at JFK to take us down to the Grand Hyatt. There was 4 people who did not respond when the driver called their names. The driver started searching for them, he walked up and down the hall over and over calling their names which was fine but he did it for 30min! Then he finally took us out to the van and started loading our bags. My wife is handicapped and requires a scooter to walk. We had told the company when we booked and they said the scooter would fit and it would be no problem. When we got to the van the driver looked at my wife's scooter and asked "that has to come?". When I told him yes he said "what am I suppose to do with it?". I said I did not know, so I folded it down and took everything off it that could come off. He then put us in the back seat which was very difficult for my wife. The driver then returned back inside JFK and left us sitting in the van for 45min before he returned. He came back with no further passengers he then drove around the airport 4 times, returning to the same place he picked us up 4 times. Finally after 2hrs total time he picked the last passenger up. When he loaded her suitcase it was sitting above the back seat right behind my head and every time he slammed on the breaks the suitcase slide forward and hit me in the back of the head! I spent the whole hour drive turned halfway around holding the suit case. This really caused my shoulder to hurt. So 3 hrs after we landed we finally reached our hotel---we thought---- he dropped us off on the far end of grand central station and we had to walk in rush hour for 1.5 blocks with me dragging our luggage and trying to help my wife. We are scheduled for them to take us back to the airport I will not be using them. And when I get home I will be reporting them to the Better Business Bureau. Not only was it a terrible experience it was unsafe. Stuart k. read more

Horrible horrible service, and this only reflects on the NY chapter (like everything, it is a franchise). I purchase online for a 6 am flight and pick the 3:30-3:45 timeframe pickup in Manhattan. I get a call at MIDNIGHT that they can not get a van so will cancel me. Who calls so late in the game. Luckily, I'm in Manhattan so I let that wash over me. What p.o.ed me was that he said he will refund me (as expected). However, I get my statement and it is still charged to me, so now I have to call up and actively ask them to issue my refund. Lousy service--first for calling so late and second for not executing and reversing the charge. read more

It really does not even deserve a star. Made reservation days ahead but you still wait once you get out. Dispatch does not send the car till you are confirmed at the "customer care desk". My wait time was about 30+ minutes at 11 PM at LaGuardia Airport. Greeeeaat. No customer care if you ask me. Don't bother. read more

Everyone has their own experiences, I will grant, but I've always received solid service from SuperShuttle. I just got my latest ride from Manhattan to LGA, where I am waiting to board my plane. It was easy to schedule the ride online. The driver was courteous and arrived right on time. The ride was comfortable (and very full). I was dropped right at my airlines. I really don't see how it could have been better. read more

Limited service, tried to book a ride from LGA to New Rochelle (a 16 mile ride) and they DON'T SERVICE THE AREA. Westchester County? Really?

The early morning pick up to LaGuardia was fine. The pick up from LaGuardia was a nightmare. After waiting for over 3 hours with the dispatcher, they suggested I take a yellow taxi home to Greenwich Village. I was told that my prepaid fare would be reimbursed to my credit card. I contacted SuperShuttle online providing the appropriate reference numbers but no refund was done. I would use them again for early morning pick up but never again book & prepay a round trip. Very unprofessional and disappointing. Ellen E read more

I hate SuperShuttle. My reservation was from 5:30-5:45am and the driver called me at 4am (yes 4 f-ing am) to TELL me he was coming 15mins early to get me. Then when he got there he called my cell and rang the bell over and over until I came downstairs. I was on time. He showed up and then called me "beautiful" and "sweetie" trying to kiss my ass because I was bugged. I was THREE hours early for my flight. On the way back (you'd think I'd have learned) my flight landed at 12:30am and I didn't get home until 3am, maybe later. The driver was extremely shady and the experience was hateful. Never again. read more

Pretty bad experience. I booked round trip online on the day of my flight. Set my departure as Grand Central (which is huge). 1) There was no landmark indicated about where to pick up the shuttle so I called their customer service. The agent was rude and eventually said to "wait in front of the main entrance." This was in fact not where the driver intended to pick me up. When I found him he said my "phone wasn't accepting calls." 2) The driver had a sign hanging above his rearview mirror saying tips weren't included in fare. Except I distinctly remember including tip in my prepaid fare. 3) The latest time available to pick up a shuttle for a 9pm flight was 5:25pm 4) I got back to the airport shortly after 8am and called as instructed. I wasn't picked up until 9am, then had the pleasure of sitting in the van with 6 other people for 20 minutes while the ddriver tried to coax more people into coming on his shuttle to Manhattan. I will never use this service again - ever. I'd rather walk or take a $60 cab. read more

I'm only giving you a star because we got picked up and dropped off. It was the worst experience on a Super Shuttle! The driver had no people or verbal skills. It would've been nice to get a clarification of what was going on. We got picked up 30 minutes late at 6:20 AM and got to our destination at about 9 AM. FYI, take the subway to your destination, it's faster! Yes it was raining and yes he picked up other people, but we didn't get an apology or explanation! The driver also drove dangerously and was not considerate of the passengers' safety! read more

If I could give this place a zero I would!!! Worst experience ever. I arrived on the red eye at 6am and waited 2 hours for them to get me after several calls and vans sent and one guy just refusing to go downtown. Wtf?! You can imagine with about 1 hour of sleep how I was feeling at this point. After I finally get picked up they won't even drop me off first for the inconvenience. It then took 3 hours until I arrived at my hotel. I wasted 5 hours of a short weekend trip with this unprofessional, inefficient, and awful company. Come to find out a cab is a flat rate of $45 from the airport! Do not waste your time for the "discount" price. read more

I have so much to say in this review...everyone out there who is even thinking of using this service, run away! I made a reservation for the bus to pick me up at LGA after my flight was delayed and my ride could no longer pick me up. When I arrived I called them and was told that the van would be on its way. After thirty minutes went by (now 1230a), I called again. Now I was told that it would be at least a 45 minute wait. When I asked why I was rudely informed that it was because of all the delays at the airport. Right. After waiting 45 minutes on the dot, I called again. (now 115a). The lady on the line informed me that I wasn't listed on any vans. Good thing I called again! The next van was there to pick me up within 10 mins. We now preceded to pick up other people at different terminals who were equally as pissed. One older woman said that she had also been waiting about two hours for this van to arrive. At first, the driver said that we also had to stop by JFK (excuse me???) but thank god they changed that. I then found out that I was first in line for drop off (another thank god). Then I realized that he was going a really weird way to my house. When I asked the driver where he was going he made a joke that he knew where he was going and I did not--something sexist. Once he finally brought me to my "house", I had to explain to him that he looked at my address wrong and was in the middle of no where. He said "oh, i have no idea where that is." Thank god I have a gps on my phone or we would have never gotten home. By the time I got home it was 238a. Yes, over two and a half hours after landing and I was the first drop off. As I left I wished the other people luck but I'm sure that the last drop off saw the sunrise. Never. Ever. Use. Super shuttle. read more

horrible. made reservations and this happened... pickup to airport: came 45 minutes late. took must have been an hour and a half to get there. dude took a horrible route, last pickup on e97th street he decided to go to LGA by driving DOWN to queesboro, waited probably half an hour just to get on the bridge, and then drove through basically all local streets to go there instead of taking RFK and THE HIGHWAY. that goes RIGHT TO LGA. but wait it gets worse... airport to apt: had to call their number because maybe I was tired but couldn't locate 'phone' in the lobby I was supposed to call from and got attitude when I called. was told I had to wait about 1.5 HOURS until pickup MAYBE. at midnight. what. ended up cancelling and taking the m60 bus + subway which wasn't fun but got back home before they would have even *maybe* picked me up at 1:30am. side note: used supershuttle in LA is it was waaaywayway better, they picked up on time and there was actually a supershuttle human being at the airport who arranged for a van to pick me up when I arrived. expected same service here, guess I was wrong. next time save your 15 dollars and take the subway/bus its actually faster and costs you less. read more

This is the worst service I've ever experienced. I've been on the shuttle for an hour and a half now and we still have not dropped anyone off. They act like they take people who are going to a similar location but really you drive all over manhattan and beyond. If you want to waste an extra two hours of your time then by all means, this is your company. read more

This is the worst service EVER! I had a reservation ready at noon to from the airport to my apt. In Manhattan and at 3pm I was still at the airport because the driver came late! After he dropped me the last, I came home at 4:45!! I won't ever use this company and I won't recommend it with anyone! read more

Do not use SuperShuttle. It's not worth the few dollars you might save. My friend and I booked a roundtrip SuperShuttle from EWR to UWS. On the way from EWR to UWS, it took us 2.5 hours to get to our destination. Because of this, we missed a concert that we had already paid for. Since we had already booked the return trip, we decided to give SuperShuttle another chance. This was a terrible idea because SuperShuttle took another 2.5 hours to pick us up/get to the airport and caused us to miss our flight. After the trip, they did not respond to my contact request until I followed up with 2 more emails. While they did refund us for both trips, it was not worth the trouble, stress, and extra time in our schedule, so I will not be using SuperShuttle again. read more

NEVER EVER using again. I booked a roundtrip to JFK because I knew I had a late flight back into the city. My flight arrived on time at 12.30 am and I checked in at 1 am. I was told the shuttle would be there in 30 minutes. After 1 hour, still nothing so I called and was told that the wait time was a total of 90 minutes. The person was not friendly at all and seemed bothered that I was upset. I figured I might as well wait 30 more minutes. I will spare the rest of the details but after a couple more phone calls and worthless promises, I ended up waiting OVER 3 HOURS before the shuttle finally showed. read more