My initial experience with Superior Photo Booths was great. I had called a couple photobooth places, they all didn't pick up but this one called me right back even though I didn't leave a voicemail. Also, this place came highly recommended by a friend, so I decided to look no further. I booked the package with them over the phone, they were very helpful and patiently answered all my questions with great detail, so I felt very comfortable booking them for my wedding. They initially wanted me to pay for a 2nd attendant because I had 250+ guests at my wedding and they insisted that weddings that large would be too overwhelming for one attendant. But I explained that many of my guests were older Chinese folk that probably wouldn't use it, so they eventually let it be. I appreciated how accommodating they were about this issue.
But things go downhill in the days leading up the wedding. I was told they would send me a questionnaire about 10-15 days before my wedding to confirm the style of photo print, the template, backdrop, and other details. It seemed a little too close for me, but I figured they knew what they were doing. Well, the time comes and I never hear anything, no email, no call. I finally give them a call about 10 days before the wedding, and was basically told that they had forgotten about me. But they were still nice about it, apologized, and said they would send it to me right away. I ended up getting the email from them the next morning, and I sent it back immediately with all the details, plus some questions I had. However, again, a few days pass and I never hear back from them. Again I found myself hunting them down, calling them several times, leaving voicemails, and sending follow-up emails - I probably seemed like a crazy person, but this was literally a week before the wedding - and I had a million other things to worry about - I was straight up panicking at this point. I finally received a template on the Thursday before my wedding (which was on a Monday) and honestly, at that point, I just accepted the first one they showed me, because there just was no time to ask for any changes or another template, plus it wasn't too terrible.
Overall, their photo booth package was much more affordable compared to other options we looked at it, however I was disappointed by how unreliable their service was -- sometimes they were very responsive, and other times they disappeared for days. Also, my photos came out a bit dark - I even told the attendant the color seemed a bit dark on the day of and asked if he could make it lighter/brighter but he said it was fine, and that it was due to the lighting at the venue. Also, their props were not impressive and quite limited. I finally got to use the photobooth just as they were packing up, and as I reached for the props, there was nothing that I wanted to use. For example, there were a lot of pirate swords... not really wedding appropriate?
After adding on the sequin backdrop and other fees, the total came out to be almost $500. It was a good price - not the cheapest but also not ridiculously expensive - but I'm not sure it was worth the stress.
Oh, and one more surprise I found out later... my friends said when they clicked on the email link to access the digital copies of the photos, the link sent them to a site that included a bunch of photos from someone else's party and they had to dig through them in order to find the photos from our wedding - and my friend said the other photos looked quite risque! I'm not sure if any of my family members are tech saavy enough to try to access these digital copies too, but I can't imagine if they saw these among our photos. read more
