Big Thanks goes out to Austin Wiggins for getting me the car I desperately needed. He even had it…read morebrought up from Jasper Facility just for me. He communicated everything simply and efficiently and when the day came to drive it-He even had it warmed up for me. I have had the car 10 days now and no problems at all. This man is very professional and concerned with his clients needs. Thank You Again Austin!!

I worked with Austin Wiggins on a purchase and shipment. It was flawless , it was definitely a…read morepleasure working with him.

If I could give Lou Fusz zero stars, I absolutely would. My experience with them was so terrible I…read morehave been telling everyone I know not to buy there or get their car repaired there. I cannot say enough bad things about my experience with this dealership. It started with the purchase of my Jeep and has been nothing but a nightmare since. I will give them credit, their sales people are excellent and will do anything to make the sale. But there is a reason for that--their cars are absolute crap. As soon as I purchased my Jeep, problems became apparent, all problems they, of course, would not cover under the warranty--a broken console, a loose piece rolling around in the driver's side door. Then the serious problems started--the car stalling out when I stopped, the check engine light coming on, multiple other lights coming on that indicated problems. It was next to impossible to get in for an appointment, given that I work 7 am-5 pm. Instead of working with me or suggesting that I night drop the car, they just told me they couldn't get me in. I finally ended up contacting my sales person to get an appointment. To their credit, they got me in almost immediately. But the idea I had to take this extra step is annoying and not good customer service. After inspecting the car, they told me they couldn't find anything wrong and returned it to me, charging me for the diagnostic. Shortly after, the car stalled out again at a stop sign. I brought it back in and they told me that a gasket cover was leaking and oil was getting on the alternator, causing the car to stall. This, thankfully, was covered under the warranty--the first good news I received since purchasing the vehicle. I drove the car a couple more times and all the indicator lights started coming on on the dash. I was able to get in easier this time by using the night drop. They told me it was an electrical issue and fixed this under the warranty. Shortly after, the car stalled out again on me. I took it in to have it inspected and they told me this time it's the fuel pump and this, something essential to the functioning of the car, is not covered under warranty. I told them I wasn't giving them anymore of my money and would never be bringing my car back there. They charged me a diagnostic fee (again), and let me go on my way. I will give Eileen credit, as she is always very friendly and tries to get me any discounts she can. But that is where the positives end with the service department. I have since tried calling, emailing and texting the sales person to see if they would buy the car back, but tellingly they avoid me and make no attempts to buy the vehicle back, knowing it is a lemon. Lou Fusz worked hard to sell me a lemon that looks like a top notch car on the outside. They make their cars look good, so they can sell them then the good service ends there. I have since had multiple people tell me they wouldn't buy at Lou Fusz, so it's not just me having these negative experiences. But clearly they are either writing their own positive reviews or having people write them for them because the reviews do not reflect the fact that they are ripping people off and providing shoddy service. That is why I am writing this review--so people will know the truth and can avoid having the experience that I have had. Avoid this place at all costs!!!!!

I was able to text a photo of what needed fixed. The part was ordered without requiring…read morepre-payment. The appointment took less time than quoted. The customer service was absolutely exceptional!

Yesterday we went up there to look at a corvette that my husbands friend really wanted. He got all…read morethe stuff needed we go back up there to buy the car after running our friends information, and they sold it right out from under him. Even tho that was a really shitty move Jaron was 10/10.

Vendors beware. Unless you want the money you make there to be used as store credit. Local shop…read moreowners need to go there to learn how not to treat their vendors. Thats a shame because the ladies there are so nice.

These guys will do anything to upsell you on unnecessary audio equipment. Not friendly people and…read moresub par service overall!