I have visited Supercuts in Meadowhall on two occasions. The first was about 2-3 months ago. Although I was more than happy with my hair cut I was disappointed with the service, and again when I visited yesterday, the customer service was not good enough.
On the first visit, I was spoken to in a sharp tone, often sounding impatient when I asked about prices, times, etc. (bearing in mind it was my first visit). I was told I could have a dry cut, taken across, and then told I had "some sort of gel or something" on my hair (I didn't) and then was expected to pay to have my hair washed and cut. I agreed to this and paid £17, which I think is a little more than I would like to pay, but I really wanted it cut. I was told it would be £30 to have it straightened too! Absolutely ridiculous. I flat out refused.
As I said, I was happy with the cut, so after work yesterday I popped in to see if I could have the same wash and cut. The woman at the desk was sour-faced and impatient. Of course I undrstand that it was 8pm, the end of a long day, but customer service is part of a hairdresser's job. I didn't really want to sit and wait for 20-30 minutes but I agreed to, as I really need my hair cutting. However when I asked how much a wash and cut would be she said £24.95 and I cancelled my appointment. That is far too expensive in my opinion, especially for a company that is famous for being good but cheap.
All in all, I am disapppointed with Supercuts after hearing good things. I will not be going there again and I will be warning my friends about the harrsh customer service and high prices. read more