Arturo, clearly the supervisor at this time 5/16/22 230pm after I had asked young girl employee if…read morethey had a restroom that my 3 yr old daughter might use and she turned to a group of 3 or 4 other employees and said, "I don't know, Arturo do we have a restroom?" To which Richard retorted, "No! Jack 'n the Box is the closest public restroom." Worst customer service experience ever! Big 5 I used to think highly of all of your locations. Richard (as I like to call him) Arturo just lost your entire company my business today as well as any other day. Nice job Richard

I went at 7:50 because the whole day I was busy and I went there and I already knew what I wanted…read morebut they said no I can't come like why couldn't I it's literally 10 mins before they close well anyways you guys need to at least take 1 order 10 mins before

OK II have ordered many things successfully from this site,…read morevery pleased with the merchandise that they sent

Great place to buy rifles or shotguns they have a big selection of fire arms.. Jesse helped me out…read morehe was very polite friendly and knowledgeable I like this store and I will come back even though I'm from San Jose.. till next time guys!!

With 3 sons serving in our military it's nice to stop into a surplus store for a bit of…read morememorabilia, Americans and a peek into history. This place had a little bit of everything military and tactical. The staff was friendly , helpful and things were easy to find which isn't typical for a surplus store. I didn't get too many photos of the inside as I wasn't sure what was allowed but the outside antiques and statues were worthy of posting. Cool stop.

Neat place. Great knife selection just great selection all around. Old surplus new surplus and…read morefriendly well spoken employees that know their stuff and have worked there since I was a kid. I remember visiting this place in 98 and the same wonderful woman worked there. If you look around you can find anything from fairly priced rare knives (WE knife company benchmade ) to super inexpensive surplus goods ! Definitely worth the visit and it's super easy to find!

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Really disappointed in Dick's yesterday. So I purchased my son some pretty expensive jordan…read morebaseball cleats February 10th and yesterday, April 18th, the stitching on the front of the shoe came completely undone during my son's 7th game of the year! Mind you my son is only 100 pounds and isn't putting a ton of stress on these shoes. Long story short, Miguel at Dick's says that they don't do returns or exchanges after cleats have been worn and that I needed to go through nike since it's defective. Problem is my son needs new cleats now! So I bought him another pair because I can't have him playing in shoes. I then go online and start the return process from Nike only to find out that they can only send me the same pair of cleats. That wouldn't be so bad except for the fact I just spent an extra $100+ on another pair of cleats while we have to wait for nike to inspect my return and send a replacement. And now, best case scenario is im out money do to a defective product sold by Dick's and my son has 2 pairs of cleats. I feel like Miguel could have went the extra mile and just passed the buck. The cleats were dirty which probably didnt help our case but I literally came straight from my son's baseball game to the store. All in all just very bummed that what I thought would be a simple exchange and an apology for selling $165 cleats that were defective became a bit of a headache and a waste of my money.

Horrible customer service. Wanted to exchange a Stanley that…read morewas gifted and was offered $2 for it because that was the lowest it's been for the last 90 days. Absolutely ridiculous! where can we get a Stanley for $2? Save your time and money, shop elsewhere...specially if it's a gift for someone!

Best sporting store. The staff there is very helpful knowledgeable and is exceptional especially…read moreMyra and Sarai!!

I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

This is our go to when camping and realize we are missing something. Lol. Decently low prices for…read morebeach essentials. Not a large selection in clothing for us bigger folk, but what they do have is great! Great selection of beach chairs, tents and anything else needed for a camping or beach trip.

I went to this store today to buy new tennis shoes(New Balance)…read moreI got excellent service from Antonio and Shiloh. Great customer service. In addition this store has a great inventory for all kinds of shoes, clothing and sports equipment.

Went here right before closing time ,my special needs son came in about to melt down. All the staff…read morewere gracious yet professional. The lady that helped us in particular Daisy was patient and understanding beyond my capacity at the time. She figured out what my non verbal son wanted for a toy in a sporting good store. If that's not a great salesperson than what is? I entered the store stressed out left feeling like a weight was lifted.

There are two factors that attract me to Big 5 sporting goods whenever I am looking for a piece of…read moreexercise equipment...price and selection.This location excels in both! Normally when trying to find dumbbells or weight plates it's tough to find what I'm looking for at most sporting goods stores. However after making my way through the myriad of distracting gear in this building I found that the majority of the dumbbells and weigh plates are towards the back of the store. My visit was mostly going through the various sizes and shapes before I found ones that I liked and left very satisfied without bleeding my bank account dry. In conclusion: I would like to say, thank you and I hope Big 5 continues to stay in business, I have never had a bad experience at any of their locations.

Lacking customer service big time. We asked questions. Got the same reply each time. The. Figured…read moreout I could have ordered online. Tried to get help but no luck I dint want to carry what I bought back on the plane. Too bad so sad. Will not be returning. Also no refunds exchanges only even if you purchased it a second before finding out they had online. Never again.

I bought some things from there the other day and I really liked also they had good serviceread more

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...