Shap review below. First, a comment on another review of Shap. Being in Lancaster County, Pa.,…read morethere are many others stores, just hard to find(On the back roads, in the tiny towns and at the farms.). However, for shoes for everyone and lots of other family stuff, there is one other, for sure: Weaver's Store, in Fivepointville, 1011 Dry Tavern Rd., Denver, Pa.(Several miles South of Rt. 272, on Rt. 897). Pricey to reasonable(Ha), makes for a nice ride through the Dutch Country, too. They've got Dutchy and "English" food, makes for a fun, kid-friendly lunch! RB Shap is a fine store - they are local which makes it better, yet. wife often buys shoes there as she is all day on concrete floors in a large garden center, and she appreciates the quality, with price not an issue compared to comfy, healthy feet. Recommended.

I used to love this shoe store for the variety of styles offered: business practical, upscale…read morestylish, and basic casual. Now practical only. I've stopped shopping here unless wanting to walk a trail or slip into an orthopedic style. I have a narrow heel, ever more difficult to find a fit as shoes are mostly for a wide foot

Owen was our salesperson and he was amazing. Patient, kind, knowledgeable and great at his job. He…read morehelped us try on numerous shoes while we were in the store. Owen for Salesperson of the Year!!!!!

The personnel at the Camp Hill store could not have been more professional and knowledgeable! they…read morebrought out a variety of shoes for my wife. The sales person consulted with the manager and my wife left the store with HOKA sneakers. After a very positive experience, we will be sure to buy at this location in the future!

I've been going here for years and we finally have a shoe store in Cumberland County that staff ,…read morefits you , takes the time to understand your needs , and has great customer support. If you're a running, hiker or just looking for great service , a wide selection of shoes, this IS the place !

Cameron was extremely helpful and knowledgeable! Not only did he give me the best shoes for my…read moresituation, but also helpful advice on how to improve my running. It is obvious that he enjoys what he does and has a knack for helping people reach their goals.

I love a good Marshalls--especially one with a wide selection to browse. Unfortunately, this…read morelocation did not deliver. The store itself was small, the overall selection was limited, and there really weren't many options to choose from. The clearance section was especially disappointing for it to be after Christmas; it was tiny and underwhelming. Overall, I wasn't impressed at all.

No comments here about the customer service, because personally I simply don't think people are…read morenice anymore - anywhere you go! However, I was just wondering why Marshalls doesn't offer many "plus size" clothing anymore? Their selection is very small for both men and women. Maybe they haven't noticed but fuller size people like to look nice too!

Amazing staff! They were very kind, funny and helpful and I would definitely recommend themread more

Well, for those who do visit this store in person, be prepared to be ignored. I stop in at least…read moreonce a season to pick up new items for work, but not once have I been greeted or helped. If I have the wrong size item, I get dressed, go back out to the floor, get the next size, and return to the waiting room. If I need help reaching something up high, or if I have questions about the sales signs, I have to go find help and hope that the individual behind the register (because that's usually where they all are) isn't grandly inconvenienced by my request. The clothes are nice, and there's usually a great variety of new stuff as well as a considerable clearance section in the back. That's the only reason I keep coming back. It certainly isn't the service. The folks here could really learn a thing or two from the staff at the Ann Taylor locations at the Outlets on Route 30.

The young lady that approached me when I entered the store was pleasant and helped me find several…read morevarieties of the size I needed. If I could give her a 5 star I would but when it came time for me to get to the register the experience went completely down hill. Two register associates saw me standing and with no hello, decided to tend to the couple on the other side of the register that they knew was approached the register after me. Now the couple stated I was there first but the young lady walked away and said well the other register girl will get them. First I'm not a them and you saw me standing there first. The couple offered me to go but by then it was clear the ladies at the register had no intention of helping me. Instead of buying the jeans I liked I was forced to just walk away. I told the lady that helped me when searching for the right jeans that they were lovely jeans by the associates at the register were so extremely rude. That was an unbelievable experience and left a horrible thought in my mind of how American Eagle feels about African Americans and lesbians.

I've been going here since forever. And by "forever," I mean 4 years ago. AE has since become one…read moreof my favorite stores to shop at-- they have cute clothes and their jeans fit nicely. There's also a good selection of clearance items for the beauty-on-a-budget-type shoppers.

My friend introduced me to this store a couple months ago , and it is the PERFECT store if you're…read moreinto vintage vibes, or country vibes. There's jeans, hats, shirts, sweatshirts, you name it! The service ladies are actually perfect. I came looking to buy some shirts and they not only were extremely kind but grabbed some for me that they thought matched what I was looking for. They were extremely patient, friendly, and kind. The clothing is a bit pricey but it's worth it because the clothing lasts forever!

This isn't necessarily for the Lancaster, PA store, but for online ordering. I placed an order and…read morehad updated my address information. A few days later, I placed a second order and unfortunately, it wasn't until after I placed it that I noticed things defaulted back to a former address. I reached out to customer service as soon as the order was placed, and was met with "Sorry we can't make changes to the order after they are placed," with no offers to help resolve the issue or attempts from Buckle to contact FedEx to intercept what had already been shipped. I tried to intercept with FedEx by redirecting the shipment, but was notified that I had to reach out to Buckle to change the address while Buckle claims they can't do anything. It wasn't until days later that Buckle told me due to limitations they imposed with shippers, customers cannot contact FedEx to redirect their own orders. Still, there was no attempt by Buckle to reach out to FedEx until I began to express a lot of frustration over the situation. Now that they have waited until it is likely too late to contact FedEx, they are still making me pay for an item that they knew from the start I won't be receiving unless they intercept by contacting FedEx. I loved Buckle, but this has left me feeling that the company does not care about its customers at all. This experience also left me feeling like they knowingly trapped me into paying for an item they knew from the start I wouldn't actually be receiving because now they waited until the last possible minute to reach out to FedEx to intercept the package. They should have reached out as soon as I put in a ticket mere minutes after placing the order. I won't be returning unless an effort is made to make things right. Mistakes happen, and if Buckle is disabling customers from reaching out to shippers to fix an issue, then Buckle has a responsibility to handle the issue when a client/customer reaches out. Waiting until the last minute to trap a customer into paying for an item they won't get is unethical.