Imold is a very special company. We were on vacation in California when our neighbor reached out to…read moreinform us that our house was flooded with 1/2 inch of water. After booking tickets to come back a day early, filing the insurance claim, and reaching out to a handful of restoration companies, we were contacted immediately by someone at Imold. Within an hour or so of the flood discovery, we had an assessment appointment booked for the next business day. One other company reached out about 1 1/2 weeks later, and the rest never even got back to me. I was most impressed by the immediacy of the response, and only afterwards found out the identity of the agent that got back to me so quickly. It turned out it was the owner and CEO of the company, Adam Metauro.
A day after we came back, Steve Richelson from Imold came out and did an assessment. Within an hour after we agreed to the company's services, a whole team came and started remediation right away. The company's prices were very reasonable, given the quick response, professionalism and diligence of the entire team. They understood the urgency of the situation. In addition to quickly, effectively and courteously fulfilling their mission, they went out of their way to dispose of a giant dresser, as well as my bedframe, even though neither were damaged in the flood and therefore went above and beyond the scope of work. The big bonus for me came when they agreed to my request to dispose of my
150-gallon saltwater aquarium tank, which must have weighed 300-400 pounds. They sent a whole team of 4 people to remove it, and because it still had a lot of wet sand in it, promised to bring more people the next day. I removed the sand that weekend and they were able to successfully remove it the next business day. I was overwhelmed with Imold's dedication to help out the customer, even if it was beyond the stated scope of work. Most companies typically either charge you for the extra service or offload the responsibility to another company, which would have incurred additional time and costs.
When a CEO and owner gets involved in every day tasks, most often it is because of need rather than values. Imold is not a one or two person business, it is a medium-sized company, so a CEO or owner in a company that size clearly has enough people to fulfill all responsibilities. For him or her to get involved shows a much higher standard of company mission, customer service and values-based motivation. It was clear that Adam was involved with my account and situation from beginning to end. He was copied on nearly all the emails sent from the team, personally authorized a number of special requests, which included the aquarium (saving me hundreds of dollars), the aforementioned other heavy items, and flexibility on payment terms. Finally, Adam himself stepped up to the plate to fulfill yet another one of my requests, which was for expedited access to all the photos of the damage and remediation work, making an exception to the company protocol that all photos would be released upon project completion. Adam understood that I needed the photos earlier rather than later so as to move the insurance claim process along, so he not only authorized it, he ran the report himself and sent it to me the same day. It was an incredible feat, it made my day and I will be raving about it to my family and my personal and professional network for decades.
A company that helps and supports you in a time of need is a very special company indeed. It was clear that Imold's ultimate company mission was to make life, for a customer already experiencing a difficult ordeal, better, easier and happier. Imold is clearly my Best Company for 2026 and a leading candidate for Best Company I have ever hired.
