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    Sunset Pet Memorial Services

    3.0 (4 reviews)
    Closed 9:00 am - 4:00 pm

    Services - Sunset Pet Memorial Services

    Pet cremation services

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    Maika'i Veterinary Clinic

    Maika'i Veterinary Clinic

    2.5
    (98 reviews)

    So grateful for Dr. Mina and his staff for the care they gave to our dog who was sick and not…read moreeating. Dr. Mina came in the office on his only day off to treat him. Our dog was able to come home the same day and is on his way to recovery thanks to this great clinic!

    It took me a while to write this post after my dog died under the care of Maikai Vet. Losing a pet…read moreis so heartbreaking as they are part of our family, they give us unconditional love, support and comfort. However, my last experience there was horrific. I've been going there for years up to now. Besides the fact that you have a scheduled appointment, but end up waiting at least an hour to be seen is a different story. That i can handle and that's not my complaint. My complaint is that the staff at Maikai Vet are so uncompassionate and rude especially when your pet has just died. I took my dog in for a scheduled surgery. I dropped him off at 8:00am and they called me throughout the day with updates. Well, at 6:30pm, they called me and told me to come and pick up my dog. Keana (she told me she was an intern) came out carrying my dog. I am unfamiliar with pet surgeries so i didn't think anything of it. My husband took our dog and was carrying him. I noticed that he had bubbles/foam coming out from his mouth. i asked to see Dr Mina and was told he was busy. i asked her if that foaming was normal. She told me yes and that it's from the anesthesia. Stupid me ... i accepted that excuse. She went over a whole bunch of medications with me. There were so many that i started to write things down so i don't get anything mixed up. She had the nerve to say "i don't know why you have to write it down, it's on the bottles". I know it was after hours but don't rush me especially with so many medications and which ones can't be taken with the other ones. Well, on the way home, my dog died. I was so heartbroken. I called the vet right away and they told me to bring him back to the clinic. So i did, by this time, it's 8:00pm. I was holding him in my arms, crying hysterically. No one, not a single person came out to tell me sorry or give me any kind of sympathy. They did ask me if i wanted to spend more time with my dog, i asked for a room and they told me i could sit in the waiting room with my dead dog. There were other people in the the waiting room.....why would i want to sit there holding my dead dog, crying and everyone watching me. I asked to speak to Dr Mina and was told that he's busy. Wait....it gets better.....i left my dog there, paid for cremation. They told me the cremation place will pick him up within that week. I waited 2 weeks to see if his ashes came back - they told me they have not received it back yet. I waited another week and called again. They told me his ashes has not come back yet. I asked who picked up my dog. They told me Sunset Pet Memorial. I called Sunset Pet Memorial, they guy there was so helpful and told me he has no record of my dog being picked up. I called Maikai back and told them Sunset does not have my dog. I demanded to know where my dog was. 2 hours later, i received a text message stating they are sorry, but my dog was not picked up as the tag fell off. How would the tag fall off? It's not like my dead dog was up walking around in the freezer. By this time my dog was in their freezer for 4 weeks. Does Maikai staff not check their freezer? Question why the same dog has been in there for 4 weeks? I finally got my dogs ashes after 5 weeks. I have not gotten any callbacks from Dr Mina, after leaving many messages for a call back. Nor did i get any sympathy from any staff there for leaving my dog in the freezer for 4 weeks. Instead i got excuses. There should be no excuse. I will not take any of my pets there again.

    Sunset Pet Memorial Services - petcremation - Updated July 2026

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