Have used this service on numerous occasions. Someone even brought the ashes of my cat to me in Hilo when they missed the time I showed up to pick her up. So I have only had good things to say. I know they can become very busy as they get calls from all over the island and it is a small business with limited staffing. My most recent fur baby was 4.9 lbs and they charged me $280 for the cremation that included the little cedar box and brass lock. They were kind and courteous and patient as there were moments when my grief was overwhelming. The only thing that was disappointing was that they could not cremate her with her bed and blankets as I had wished but that may be due to State of Hawai'i regulations. I'll be picking up her ashes with her bed and pillows this Saturday so can post an update. read more

Reached out to them and they weren't able to assist. They said my dog was too big even though they clearly say on their website that they can even do horses. The person on the phone said that they dont know who is putting things on their website. It just amazes me the stupidity of business owners that they actually think that anyone in the public would believe them. Dont use them read more

A very rude guy so over priced wants $240 without anything to put her in after the cremation. she's 3.2lbs only. He doesn't have compassionate or empathetic bone in him not even one word of kindness out of his mouth. After, we said it was hard for us to come up with the money upfront. He told us to put her in her own freezer. Otherwise, he told my husband to wrap her up in a plastic bag leave her on a cold floor. What kind of owner give advice like that Whoa really died for five days on the floor. She just died unexpectedly we don't have that money sitting around. After, a couple of days I called him to confirm we got it. please call us back with details for dropping her off.... nothing from him so I call leave a message again. He returns my call coughing in my ear and ask if he's okay. Says making it... I was kind of upset cause he was being rude cause I told him it would have been nice to have a return call so we could of made plans. He wants me to drop everything to bring her in today. So, this way she can be processed which meant cremated on Thursday.. Okay, I understand what and why he was needing her dropped off. We started talking about the price I thought it was $250 without something to put her in. So, as any client dropping of their dog would have the question when can I pick her up? He said no can Friday they do Kona pickup so I said I can grab her Saturday...he goes off IDK can't guarantee that she'll be done by then.. like what do you mean you can't guarantee you just said she's going to be cremated on Thursday.... I told him she's not just a dog she's her baby I don't want her sitting around. Told him that it wasn't making sense You told me I had to bring her in today so she could be cremated tomorrow on the schedule.... I am literally just repeating everything you told me. He even got more disrespectful after I said you're contradicting yourself. Why don't you know when I could pick my dog up? It didn't make sense what he was saying. Then, he hangs up on me. The way this man conducts business I don't even believe he gives the animals back who knows. Beware Not the kind of experience you want to go through after losing your pet read more

Sunset Pet Memorial Services - Beware Not the kind of experience you want to go through after losing your pet - Pet Cremation Services Near Me - Hilo, Hawaii

Great crematory services by Pat and John. Friendly and quick service. Delivered cremations from their location to my home in Hilo town. I had forgotten to mention we wanted to get the stuffed animal back from the box we dropped off our little pup with them. Pat went out of his way to deliver the box to us. Thank you SPMS. read more