Great place and super convenient location. The front desk was super nice and let us check in early…read morewith no guff. The room was very clean. The streaming availability in the room was nice too, we were able to watch Netflix, since the regular channels were lacking. No complaints here.

Friendly front desk staff, smooth check in. Room was clean but I booked a suite across the way for…read morepool and hot tub access after long travels. Never offered a refund and when I asked was told it was similar!!!! A double queen in any market is much less than a suite!! When I asked a maid if I could get 2 towels they said no! I even said I took a shower and would like two fresh towels! No??? Asked the front desk said they'd take care of it. When I came back no towels. Geez! Not worth what I was charged for a suite! Book anywhere else! Also Andy eggs and bacon in the breakfast buffet.

The owner needs to improve the overall cleanliness and smell of this hotel. The hotel was given 3…read morestars but the ratings were exaggerated!! When we arrived at this location we noticed a foul odor, the luggage carts and lobby furniture were extremely filthy. We also found hairs and makeup stains on the sheets. The front desk assistant greeted us with a not so warm welcome. His disposition was nonchalant to every question we asked! We expressed this negative behavior to the general manger Lindsay but unfortunately her disposition matched the front desk assistant! We had to find another location for our stay because the odor and filth was so extreme. We requested a refund and they told us we can't refund your monies even though we didn't stay at this location for more than ten minutes. It's not fair to my family and I to pay for a hotel that exaggerated the cleanliness of their hotel and be charged for a nights stay. Unfortunately, we had to pay for another hotel not to mention we were exhausted from a long drive from Ohio to Schaumburg,Il not to mention it was my birthday and our anniversary.

Would highly recommend! This hotel must be very new because the carpet still smells new and…read moreeverything is really clean and in great shape. The rooms are very spacious and well-designed. They even have the ice machine and a water bottle filling station next to the elevators on each floor. Breakfast was great and had a variety of items. The hotel was quiet, which made it easier to sleep. The AC has a fan setting that will run the fan all night for background noise. Front desk staff and everyone else we passed in the halls were friendly. Would definitely stay here again!

A nice tucked away place with good rates. As mentioned before, the place is a little dated. But the…read morerooms are quite spacious and in a more quiet section of Lockport. It is conveniently close to 355 and is only about 5-10 minutes away from downtown Lockport. Would gladly stay here again.

Stayed here Saturday 3/5 to go to a show in Joliet. Pros:…read more Quiet, clean room, no bad smells, close to Joliet, satellite TV worked fine, fair price. Cons: Run down and outdated, common areas lack housekeeping, bad tasting water, slow check-in, hard bed and flat pillows, dark hairs embedded in washcloth.

The room was pretty nice until I noticed there were ants..(I included two pictures of some ants…read morecrawling around by the air conditioner). The breakfast food was alright nothing too special. The pool water looked odd, a little discolored/murky. The gym was well kept, had free weights, and machines. Almost forgot to mention that their little store is mostly overpriced snacks ($6 snickers bar...). I would describe this hotel as alright. The staff was very kind throughout the stay.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

I felt the hotel was pretty good and I would recommend. They are actively going through a remodel…read moreright now so a little grace and mercy from that stand point. They are in the process of adding a pool. The staff was great! The desk team did a great job. The kitchen staff was very attentive. Cecilia did a great job keeping the dining area clean for the guests. Fitness room was good and I was able to get in a good weight workout while on the road. A little room for improvement but overall our stay was good. Great location with lots of restaurants in the area. Give them a try once the pool is installed.

When my family arrived to the room the shower was backing up and sink had low water pressure and…read morethe ac didn't work. When we called the front desk he came with a toilet plunger and started plunging the bathtub which didn't unclog the backed up shower. It was really unsanitary and disgusting. We then asked for another room but they said they were fully booked. The next morning I spoke to Steven the general manager and he promised to call Priceline to give me a refund. It's been almost two weeks and Priceline said Steven never called. I would rate this hotel 0/10. Very unsanitary and should not be operating.

When I got my friends' save the date with their wedding venue location, I immediately looked for…read moreclose hotels. This hotel is literally across the street from Sanctuary Events! This hotel is a small boutique hotel with 8 rooms. It is gorgeous inside. Parking is a little tight and they allow for 1 car per room for that reason. On the day of my reservation I received both email and text instructions on how to access the room. I was in the South building in the Rae room. This room was up the steep stairs. The room itself was small and quaint. There were a couple of hooks to hang clothes. They had a tv, keurig, and mini fridge. The bathroom was located across the hall. The pillows were a little uncomfortable. Definitely recommend this non-chain hotel for a different type of vibe.

Wow this hotel is a gem…read more This is a very small hotel with 9 rooms split between two buildings. This is a historic building that's a true gem. Parking: They have a very small private lot that can fit one car per room. In the rare event you can't find parking, the hotel manager can help find you a new spot. Check in and check out: This hotel doesn't have a traditional front desk. Instead you will get a code for your door and the main door of the hotel building that you're in. Each room is so different and definitely find their website to see the difference between them all. While this place doesn't have a front desk and doesn't do daily turn down service, everything you need is just a text away. I truly loved the peace and quiet nature of this hotel. Only downside is since this hotel is an old house, it means that the air conditioning and heating is for the whole building vs the individual rooms. So if one room wants it hotter, everyone gets it hotter. Overall I loved this hotel. It's half a block from downtown Plainfield and walkable to so many wonderful restaurants and stores.

Food service as advertised on website does not exist.. hotel lobby is rundown (stained furniture)…read more The room was ok.. older furnishings.. but housekeeping does a really good job keeping things clean. Hotel management staff seems oblivious

Called several times to confirm an accessible ADA room for my father who has Parkinson's. Though…read moreconfirming a room would be held, once arriving at the property they informed us all ADA rooms were taken. On top of that, they then sent us to a room currently being occupied!! Not to mention, when arriving at the property and asking for a water.... They informed us they were only to be purchased..... Terrible service, will not be staying here again.