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Fort Lauderdale, FL

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Care On Call Home Healthcare - Care on Call has Physical & Occupational Therapists ready for your Home Visit

Care On Call Home Healthcare

(11 reviews)

One year ago, I was searching for a home health aide to care for my elderly parent. I made a list…read moreof the ones that received positive reviews, and started making phone calls. I learned there is a big difference between an "agency" and a "registry". I was determined to select an agency, since the staff are employees of company, and receive benefits and compensation through them. With companies that are registries, the workers are not employees. They are contracted through the registry. On my list to contact was "Care on Call Home Healthcare." It was the best call I made. Hector Morales explained how background checks are completed on his staff, in all 50 states. That is unusually thorough, and I was impressed. They carry workman's compensation insurance for their staff, as well. Mr. Morales began his company in 2008, because he recognized there was a lack of quality agencies in our South Florida community. His own parents were aging, and required care at home. He was in the same situation many of us find ourselves in. An aide from "Care on Call Home Healthcare" has been caring for my father for almost a year now. I can't adequately express my gratitude over the great level of care he receives at home. Camille L.

I put a call in to the company today. The nurse that I am charged 2 hour for stayed 33 minutes. The…read morewoman in the office Debra told me the nurses were complaining that my father (who is in a wheelchair and unable to stand or walk) has grabbed the nurses and talks inappropriately to them. WHEN i called the company i explained dad has inappropriate sexual behavior so they were aware of that. My father cant stand and if he grabs at them it is very easy to move back or ask him to stop. AS NURSES they should be aware that people with alzheimers have this behavior and be skilled nurses and know how to defuse the situation. One nurse slapped my fathers hand when he went to grab at her. I didnt like that and the nurses not staying the full time i am billed for isnt right either. I cant say I am a satisfied customer anymore. They should train their nurses to deal with this behavior not cry back to the office staff about it. ESPECIALLY after I told them he has this behavior. I went to high school with the owner Hector and am awaiting a call back from him...I am not happy! I took a photo of the bathroom..the nurses say it's too small for them to work with my father in which is not true!

Fort Lauderdale Behavioral Health Center

Fort Lauderdale Behavioral Health Center

(17 reviews)

As many family member's can concur, my young son suffers from an addiction. However, his disease…read morehas elevated to this monster drug called fentenyl, which is the number one killer in our society. I'd also like to note that I have worked in the mental health/substance abuse field for nearly 30 years, and is well known in this arena. But for the past 6 years it has been a struggle trying to maintain some sort of stability with my child. Until I walked through the doors of Ft. Lauderdale Behavioral Health. My son and I was greeted with compassion and professionalism. In fact, if I hadn't gotten him to their location at that time the situation could've been worse, because it was learned that he suffered from kidney failure on that very same day. It is with great pleasure that I highly recommend this agency to any and everyone that has experienced difficulties such as I have.

I strongly urge families to think carefully before admitting a loved one to this facility. Based on…read moreour experience, it felt like the focus was more on keeping patients in treatment than on providing individualized care to claim and drain insurance coverage. My daughter was admitted on a Baker Act and prior to the 72 hour hold, she was told that if she signed in voluntarily, she would be able to request her release the following day. After she signed the paperwork, we were informed that she would not be released, because they were not comfortable despite there being no clear explanation for why she needed to remain hospitalized. This was a big concern and very scary for our family. We ultimately retained an attorney, who was able to get her released the next day. From our perspective, this reinforced our belief that there was no sufficient basis for continuing to hold her. We were also disappointed by the lack of communication. Her existing treatment providers and therapist, who were familiar with her medical history and current treatment plan, were not consulted despite our requests. As her parent, I repeatedly attempted to speak the primary doctor (Dr. Gaines) when I was at the facility - he would not come to us to discuss the case - but send staff members who were not even familiar with her to come speak to us. Her case worker Taylor - never returned my calls after repeated attempts and voice mails and never had discussions with her. Upon discharge, she was given prescriptions for multiple medications that, in our opinion, were unnecessary because she was already under the care of established providers with an active treatment plan. Rather than coordinating with those providers, the facility appeared to make treatment decisions independently. Our experience with Dr. Gaines left us with serious concerns. We felt that our questions were dismissed, important information was not accurately communicated, and our family's concerns were not given appropriate consideration. Overall, the entire experience was emotionally exhausting, and very upsetting. We felt misled throughout the process and did not believe our daughter's best interests were the priority. If you are considering this facility for a loved one, I encourage you to ask detailed questions, understand your rights, involve your loved one's existing providers from the beginning, and consider obtaining legal advice if you feel your concerns are not being addressed. We had the means for legal advice, but there are many who don't - and don't know what to do in these type of cases. Do you homework - read the reviews before you place you loved one in this facility and care.

Sunserve - c_and_mh - Updated November 2026

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