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    Care On Call Home Healthcare

    Care On Call Home Healthcare

    4.7
    (11 reviews)

    One year ago, I was searching for a home health aide to care for my elderly parent. I made a list…read moreof the ones that received positive reviews, and started making phone calls. I learned there is a big difference between an "agency" and a "registry". I was determined to select an agency, since the staff are employees of company, and receive benefits and compensation through them. With companies that are registries, the workers are not employees. They are contracted through the registry. On my list to contact was "Care on Call Home Healthcare." It was the best call I made. Hector Morales explained how background checks are completed on his staff, in all 50 states. That is unusually thorough, and I was impressed. They carry workman's compensation insurance for their staff, as well. Mr. Morales began his company in 2008, because he recognized there was a lack of quality agencies in our South Florida community. His own parents were aging, and required care at home. He was in the same situation many of us find ourselves in. An aide from "Care on Call Home Healthcare" has been caring for my father for almost a year now. I can't adequately express my gratitude over the great level of care he receives at home. Camille L.

    I put a call in to the company today. The nurse that I am charged 2 hour for stayed 33 minutes. The…read morewoman in the office Debra told me the nurses were complaining that my father (who is in a wheelchair and unable to stand or walk) has grabbed the nurses and talks inappropriately to them. WHEN i called the company i explained dad has inappropriate sexual behavior so they were aware of that. My father cant stand and if he grabs at them it is very easy to move back or ask him to stop. AS NURSES they should be aware that people with alzheimers have this behavior and be skilled nurses and know how to defuse the situation. One nurse slapped my fathers hand when he went to grab at her. I didnt like that and the nurses not staying the full time i am billed for isnt right either. I cant say I am a satisfied customer anymore. They should train their nurses to deal with this behavior not cry back to the office staff about it. ESPECIALLY after I told them he has this behavior. I went to high school with the owner Hector and am awaiting a call back from him...I am not happy! I took a photo of the bathroom..the nurses say it's too small for them to work with my father in which is not true!

    Sunserve - c_and_mh - Updated August 2026

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