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Fred F.

Sunrun is a scam. Stay away from Them. I got sunrun in September 2024 and I pay double than when I had no solar panels. Customer service blames me that I'm using more energy than before and that's BS. Now I under contract for 20 years. That's a long time with this useless crap. Here's a picture from Google.

Poor quality of work. This panel was completely unsecured.

Avoid these companies at all cost - Sunrun, Suncore, and Remi. Entire process was horrible from start to end. Had to go through Sunrun and Remi to get our solar panels reinstalled after we got our roof redone and since we have a lease agreement with Sunrun and entire process was just horrible from start to end. Sunrun contracts their solar reinstallation jobs to a partner company called Remi, who then contracts it out to low quality contractors who do a horrible job of reinstalling your solar panels. The contractors called Sun Core - moved one of the panels from its original location to another spot without telling us. During the reinstallation of the solar panels, they also failed to secure the solar panels promptly and some panels could just be lifted up easily. They also installed a J-box haphazardly and the cables underneath the panels were not secured. A lot of them were touching the roof. All of these issues caused resulted in failing the city roof inspection. They had to come back 2 more times after the initial reinstallation until it was all resolved. Honestly after this whole experience I never wish to do business with any of these companies ever again. Customer service is crap too. All they do is apologize but they won't repay you for all your wasted time and low quality of work.

Claim they did not break tiles or leave holes when taking off panels
Andy R.

Sunrun Solar installers destroyed my roof. It will be a year this October that they haven't fixed it. The panels and rails were removed and lay on my property. They have sent me 4 escalation team experts who either get fired or quit. I'm in Florida and Sunrun is no longer in Florida for new installs. I am trying to work w their insurance company to settle my claim. They are in breach of contract as far as I'm concerned. They have a horrible track record for customer service and keeping staff.

Dirty panels that don't produce power and I am not allowed to clean

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3 years ago

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3 years ago

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3 years ago

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6 years ago

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3 years ago

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2 years ago

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5 years ago

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7 years ago

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3 years ago

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4 years ago

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3 years ago

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6 years ago

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6 years ago

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3 years ago

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2 years ago

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7 years ago

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2 years ago

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5 years ago

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2 years ago

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5 years ago

Sunrun was ok but their financing partner, loanPal, is horrible. Recommend you fin your own financing

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3 years ago

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7 years ago

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8 years ago

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2 years ago

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Page 8 of 13

Sunrun Reviews in Other Languages

Ask the Community - Sunrun

Has anyone received a recommendation to replace the roof, from Sunrun, but discovered the roof did not need replacement?

we had a new roof so no replacement was needed.

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You might also consider

HPM Solar

HPM Solar

(109 reviews)

Our first solar system was installed through Project Solar, which outsourced the installation, and…read moreunfortunately it was a nightmare from start to finish. Because of that experience, we were very cautious when we decided to add more panels and reached out to several different companies. From the very beginning, HPM Solar stood out. They were easy to work with, communicated clearly, and consistently kept me informed about every step of the process. There were no surprises and no guessing about what was happening next. We were also extremely fortunate that an earlier installation slot opened up, allowing HPM to fit us in just in time to take advantage of the expiring tax credit -- something we truly appreciated. The installation crew was excellent: professional, efficient, and respectful of our property. They did great work and made sure everything was cleaned up before they left, which really showed their attention to detail and pride in their work. Overall, the entire solar process with HPM Solar was very smooth and stress-free, a complete contrast to our previous experience. I would absolutely recommend them to anyone considering solar.

Had to have roof replaced due to leaking during rains . Solar panels needed to be removed…read more They coordinated with the roofing company so everything would go smoothly. They were professional, clean, cordial, and the end result was exceptional. I am very pleased with the work performed and everyone that was involved. I hope highly recommend them especially since it's so hard to find a company that will still be around in years to come. My worry was that the installation may contribute to future leaks due to rain. I observed the installation process asking questions and am satisfied that I won't have any issues.

Blazer Electric

Blazer Electric

(111 reviews)

Blazer Electric was fantastic from start to finish. We had an emergency issue where a circuit…read morebreaker wouldn't reset and one room completely lost power to both lights and outlets. Our home has an exterior panel and was built in 1974, so troubleshooting was needed right away. They responded quickly, communicated clearly throughout the whole process, and got us taken care of the same day. The electrician found loose wires and a couple of bad breakers, explained everything clearly, and replaced and repaired the problem components efficiently. Fast, professional, and great communication--exactly what you want in an emergency electrical situation. I would absolutely recommend Blazer Electric and wouldn't hesitate to call them again.

I had a technician, David, come out to check a cable between two SMA solar inverters that had…read morestarted sagging and showed minor damage. David quickly identified it as a low-voltage communication line and clearly explained that it wouldn't affect power production or cause other problems with my solar panel system. He wrapped the small nick with electrical tape, secured the slack properly so it wouldn't sag again, and made sure everything was positioned safely -- all at no charge. Knowledgeable, straightforward, and professional. I wouldn't hesitate to call him again. Also, Blazer Electric seems to be one of the few companies to work on solar panel systems. When Yelp sent out my request to multiple companies--even though I searched specifically for companies that work on solar panel systems--three of the companies said they don't do solar.

Simply Solar

Simply Solar

(43 reviews)

With so many options out there for solar install companies it was all a bit confusing. After doing…read moreresearch and reading reviews some great and some absolutely terrible I decided to to give Simply Solar a call as the reviews were nothing short of great. They were very prompt with their communications which was a great start. I scheduled an appointment with William on Aug 19, 2019. Here's the thing I loved most about the salesman William. He wasn't pushy at all with getting me to sign a contract or bugging me constantly if I had made a decision. He did check in a few times if I had made a decision but again not pushy. Not sure about anyone else but I hate pushy sales people and instantly get turned off. But back to William, he is a down to earth and up front salesman. Very knowledgeable about the product he is selling and helped direct me in the right direction. If your looking for honest accurate info William is your guy. So after meeting with 2 other companies just to see what my options were. I pulled the trigger and signed on with Simply Solar. The cost was a bit higher than the others but well worth it. Next person of communications was Ashley who is in house to keep the project moving forward. From start to finish her communication and timeliness in response was excellent. Ashley was constantly on top of communications with my roofing company as I was getting both done. As soon as the new roof was on the install Techs came in. I cant remember the names of the install tech but there were 2 of them and again like everyone else at Simply Solar they were top notch. Friendly, Super careful with the new roof, and went over exactly what they were going to do. I didn't realize how quick they would get it installed in just 2 days including a panel upgrade. After that was all done Dan again who was awesome came by to finish the stucco work where they had done the new panel upgrade and made it look finished. So now everything has been installed and we are just awaiting confirmation from SCE to go live. I have heard horror stories of people waiting months to be approved for going live with their solar. Simply Solar again was on top of communication with SCE and our system was up and running in less than a week after the install. Over all I think the whole process once things got started was probably less than 2 weeks. AMAZING!!!! Its been about 6 months now since I have had the panels and im so glad we got them. The first few months we were in the hole with SCE as the days were short but now that the days are longer and more sunny were putting more into the grid and chipping away at our yearly bill. At the rate this thing is running we should be close to 0 due. If your looking to go solar and want the best service, product and experience this is your go to company.

It was a pleasure dealing with William B. He is professional, courteous and responsive, he made the…read moretransaction and the process very smooth. And when we encountered unforseen situation with our Atlas roofing he ensured that it got resolved and Simply Solar made things right. Having solar been very beneficial and cost effective

OC Solar - Maximize your energy storage with the Tesla Powerwall 3. Property also features the sleek design of the Tesla Solar Roof

OC Solar

(450 reviews)

Update for my review with OC - Savannah from customer service reached out regarding my experience…read moreand expressed regret over how things went and changes were actively happening at the company. She offered a free panel cleaning, which she set up internally and had their team come out this past Friday without issue. Since the cleaning the panels have been much better performing especially after these past few weeks of misting and rain, about 25% higher output. I didn't think much of it but I get now it's worth doing to get the most out of the panels. Overall a very good response and experience with OC specifically for this issue. I feel that they do want to stand out from the crowd and responding proactively to feedback gives me more confidence they'll take care of issues as they hear about them.

OC Solar was fantastic from start to finish. They got me a proposal quickly, were transparent…read morethroughout the process, communicated consistently, and their online portal made everything easy to track. Every person who came out was professional and respectful. What really set them apart was handling both our full roof replacement and solar installation together. I didn't want a roofing company and solar company pointing fingers at each other down the road -- OC Solar eliminates that headache entirely. Their pricing was competitive, and their substantial warranty sealed the deal. Highly recommend them if you're considering solar!

Falcon Ridge Roofing - Christina is shining with another happy Falcon Ridge Roofing Client

Falcon Ridge Roofing

(96 reviews)

Our roof, after 35 strong years finally gave out on us and we decided to do a full underlayment…read morereplacement with a tile reset. Daniel and Joseph were both very professional and responsive. They responded to our messages even thought we reached out past normal operating hours. The entire team is very experienced and efficient. Total roof only took about a week to fully complete. Daniel Sr went around the property throughout the day with a magnet to ensure that our pups would not be at risk of stepping on any nails, and the entire team was respectful of our property and kept things tidy throughout the job. Their bid was not the cheapest nor the most expensive bid we received, but ultimately it was fair and we do not regret our choice. If you have an older roof, I would budget an added 20%-30% on top of the initial bid price to leave room for any deck repairs and additional tile replacements that maybe needed. Overall, I was very pleased working with FR Roofing and would recommend them to friends and family.

I used FR Roofing service and unfortunately the repair didn't take care of the leak. They have…read morecome by twice to do further repairs and see if they can see what is going on. So far their response has been very good. Someone came out today, April 2nd, 2026 to do some further sealing and take a look in the attic. I will give an update once I have more information. It does seem like they honor their warranty. I'll keep you posted.

Sunrun - solarinstallation - Updated May 2026

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