Its 2/10/22 I got one call from a manager and didnt get a follow up. The permit got pushed back another 2 weeks. THIS COMPANY IS A JOKE DONT WASTE YOUR TIME AND NOW I AM STUCK read more

ALL their sales people are blind morons. Giant NO SOLICITING SIGN. Yet they still ring the door bell and pound on my door. My roof on both side clearly to anyone that has eye that I have solar panels installed, and those red solar stickers all around my electrical panel on the side. Those idiots keeps ringing my doorbell. This tells you alot about what their company standards are. NO respect, NO observation and intelligence. I would not do business with them. read more

This company is awful, I would not recommend them. The install of the system was fine but if you have a problem, good luck! Our system has been off for six months and we can't get anyone to address the issue. I have spent easily over 10 hours on the phone and can't get on the repair schedule. No one in corporate can figure out which department should deal with our issue and after six months we finally got on schedule and they sent a roof repair guy out when our issue is a wiring/electrical issue. Still waiting........ read more

Sunrun installed solar panels on my roof September 2018. After the first measurable rain I noticed leaks in my attic under the solar panels. After numerous calls to Sunrun a technician was out to document leaks. I was told April 2019 that some repairs were done. In December 2021 during heavy rains I observed a large amount of water passing through my attic in the same areas that were supposedly fixed. I filed a claim with Sunrun December 2021 and have not had any resolution yet. I have spent countless hours filing claims, sending letters, calling, and sending Emails. Eight months later I am still left with a roof that leaks. I am concerned because some of the water is getting into the walls. I recently spent $700.00 for an inspection of the solar installation and it was determined by the inspector that the installation was not done properly. Do not do business with Sunrun. All their work is subcontracted out. If there is a problem it will not get resolved. read more

If I could rate a ZERO I would. They are only about getting your money. Its the worst customer service and experience I have ever had. From the moment I agreed to try the service everything takes FOREVER with no communication in between. You have to reach out to them. The installation sucked and looks terrible. Then months in between before we had inspection again no communication unless you contact them. Even after inspection and the system STILL isnt running they already began billing me though I am not even using the panels. The rep JD Baker just keeps pushing me around with no answers. He just wanted the sale and then left it up in the air. DO NOT USE THIS SERVICE read more

They took 6 months to connect my service, and now I have to deal with their absolutely horrible accounting.

They promise u savings but in reality u are still paying the same there sales team tell u what u want to hear just to make the sale but once u sign like how I did u find out that u are not saving anything and customer service is absolutely no help going solar through sunrun is the worst mistake I have ever made if I ever buy another house and even deside to go solar sunrun will not be the company I choose now I am locked into there contract and saving absolutely nothing I still have the extremely high electric bill along with there monthly fee thanks for nothing and scamming me for my money because basically your sales team can day whatever to get the sale and not be held liable for the lies that we where told other then sorry u already signed so beware from any solar company that has sunrun on its name read more

The only reason I selected 1-Star, only because there was NOT a ZERO-Star Selection, in reality is -10 , one of our honest, and chief complaints, bait and switch, deceptive, and dishonest people, Masters at blow you off, not reply to your call back requests, this is the worst company I have ever been treated this way before. I have and will stop payment, we just stopped payment. That will help pay part of my $425.00 bill for, Before SunRun last years bill for more than my $150.00 I paid each month. Every year in January, we would receive a refund of $200.-$300. Why would anyone want solar, If everyone HAD to pay 2-4 times, WHAT YOU should be thinking about, is Solar Panels will produce 3, 4, or 5 x more than any existing panel on your roof right now. Your entire system will be out dated in 10 years, in 2034, Storage batteries, could be pocket size, they will. 5 more years, total security, Apple iPhone New 6G Smartwatch Pro SXX1 you won't ever need everything, all you need is your iPhone. read more

SCAMMM DO NOT BUY! I had such a bad experience with them. They told me that I was purchasing it and it would be a tax write off. Well it turns out that they created a lease and not a purchase. After 10 years of having the system I realized that I was charged extra fees and could not use any of the tax advantages. They also ruined my roof when they were installing it. Please be aware do all your research yourself. Do not only rely on the sales rep. Also, they have the worst customer service department. read more

I took a survey from this company to see if I qualified on a Friday afternoon. By Wednesday morning, I had received, and I'm not exaggerating, 18 calls from them. I would've answered their call on Monday if they had maybe reached out once over the weekend, but 18 calls in the span of like 4.5 days had me so aggravated I couldn't answer until Wednesday. And by that time, I wasn't interested in their services because I was so annoyed. I will NEVER use this company solely based off the fact they didn't bother to even respect my time. I can't imagine how they'd treat my roff/home. read more

One of their representatives came to my door and stated that PG&E sent them to my house to check my meter today, 5/21/21. I informed the pair I was working and did not have time. The brash & arrogant attitude of the rep stated he would wait. I called PG&E who stated they didn't send them to my house to check any meter. This deceptive tactic is unappreciated & very upsetting. If a rep of the company would lie, not respect my time why would anyone want to do business with them. I will never! As senior citizen I'm even more upset by the lies & deceit for business sake! read more

Two solicitors appeared at my door on Thursday, January 6 (see photos) claiming to be from Edison (they were in fact from SUNRUN). They were unprofessional, reading from a script for the most part. The solicitor claimed he could eliminate my Edison year end Net Energy Metering cost by letting SUNRUN do an analysis on my Solar Panels and contract their recommended enhancements to my system $$$$$$$. I recognized their scam right off since I personally engineered the 27 Solar panel array on my residence and graphically monitor it's Micro-converter output periodically for any Irregularities. It's obvious the SUNRUN Rep never installed a Solar panel system and didn't know what he was talking about by his recommendations. I flatly refused to acknowledge their pitch sending them on their way. After they departed I did some research and found that BBB alone had some 6,000 + workmanship complaints filed against SUNRUN. BEWARE of doing business with this organization!!!!! read more

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SunRun used to be a good company. I don't know what happened. We had our solar panels installed in 2010. Back then, it was an 18 year contract and I will admit, our installation went smooth. Their new contracts are horribly overpriced. We wanted to add panels, but are limited to SunRun because of the existing contract. We cannot purchase more panels outside of SunRun. I tried and received a great quote from Tesla. When I asked for a buyout from SunRun (as stated in our contract), they want to charge us MORE for a 13 year-old system than the one quoted by Tesla with higher production. That is insane. My biggest issue is leased panels. Luckily, we have a good priced that does not inflate for 18 years, but we are stuck. Making changes before the end of the contract are very unreasonable. If you want solar, I highly recommend you purchased outright. Do no lease. read more

Worst service i have ever dealt with. From day one the lies started. Even at one point i got the number of the project coordinator STACY LOPEZ and called to speak to her. I literally asked for her by name and the lady that answered the phone told me she wasn't available if she could help me instead. I told her my issues and she wasn't really helpful. About 5 minutes in i realized i was talking to her the whole time she had lied about who she was and had been avoiding my phone calls. It took over 6 months for my service to be up and running, i started to get bills for the solar panels adn still getting an SCE bill. recently i have an issue with my panels and the story is the same customer service sucks, lie to you when ask to speak to a manger now my system has been down for almost 3 months wait for them to repair it. read more

horrible service. I am so unhappy. I have had nothing but problems for the last three years. my system is supposed to be monitored and will be out for weeks at a time with out any notice until I catch it. so much for monitoring. just recently I had my system reviewed to see if there was the ability to have a battery pack placed on my system. the technicians forgot to turn the system back on when they left and when I caught it, it took over a week for them to get someone out. someone came out and said he fixed system. Last half a day and system is down already. I have numerous calls and just continue to get the run around and pawned off. finally spoke to someone today and again won't be for at least a week before someone may or may not be able to come look at my system. This is such a joke and so very disappointing. Seems to be becoming a regular thing for the past three years during the hottest months of the season and now I have a $1000 edison bill because they forgot to turn my system back on. read more

This is by far the WORST customer service I have EVER experienced. In a nutshell, I have spent over a month and countless hours on the phone with the customer service agents, and I still have not gotten a clear answer from any agent or supervisor regarding hidden charges on my bill. Every single time I call, the agent opens up a case and tells me that a case manager will be in touch with me within 3-5 business days. I have gotten this response 4 times so far, and have not received ONE SINGLE phone call from any supervisor. I am always the one that has to call back to check on the status of the case and when I do call back, they tell me that the case has been closed with no resolution or explanation. Their system One of the supervisors even sent me tax Table that I was later told was outdated. I have yet to be provided with an updated table, yet they are still charging me more than agreed. Beware, this is a big SCAM and this company will get your money and not answer any questions whatsoever about your billing concerns. They will continue to charge you whatever they want without an explanation. I STRONGLY suggest staying away from this company and their horrible costumer service. read more

If I could give less then one star I would. We are going through our second complete system failure with Sunrun right now. Thankfully I caught this one when it started. The first failure I didn't catch until I got my pg&e bill. Sunrun missed the first failure do to them "upgrading" their system to detect issues with customers systems. My system has not produced anything in a week now and the A.I. for Sunrun said our system is functioning normally so the A.I. canceled our appointment today. It took an act of god to get the people at Sunrun to believe that my system was still not functioning at all, no lights, no readings on the meter, no nothing. So now, after waiting a week for a technician to come out, I have to wait another week. This company is horrible. Try and go somewhere else for your solar. read more

I have been attempting to communicate effectively with Sun run for 2 months now. There is a leak in my roof and after they sent their guys out to inspect it I was told they were not at fault. I moved forward and hired an inspector who informed me that on the outer edges of the solar panels there were tiles that had been broken and glued back together and that if there were more tiles like that underneath the solar panels that it was likely the source of our leak. He also informed us that the skylight had a bad patch job and before we were allowed to get our panels the installers said they would fix our skylight first. After several calls and emails requesting a copy of our construction contract, only to be told they were unable to locate it. I have spoken to representatives by the name of Michael, Richard, Alehandra, Anthony, Pola and I'm still waiting to hear back from Lisa the field service construction manager who was scheduled to call me back on 3-10-21. Since I started this claim it has rained several times and I am still left without understanding how I'm suppose to move forward. I am in no way trying to place blame but I am simply trying to obtain copies of our construction contract so that I understand in writing what work was done to our roof the day of install. My question is if you do not have our contract that can prove or deny the work done by the installers how can you deny responsibility one way or the other? If there is no paperwork how is it proven? I am looking to speak with someone that may have some answers because this problem is not going to fix itself and it will become a bigger problem without some help. I believe Sunrun has a pretty good relationship with Cosco and I wonder how they would feel to know how you treat your customers simply trying to understand their claims process? I happen to be a business, food and travel consultant for AT&T Wireless and United Airlines and I definitely will not be recommending Sun Runs service to the customers or employees. read more

I live in Orlando, FL for context The product is solid, but do your homework before going solar and DO NOT go with Sunrun. To start, they don't offer power banks and tell you, you'll get a credit through your energy provider for excess power and I don't think in 3 years I've seen one cent. so definitely go with a company that offers a power bank first. Second and most importantly, their customer service is HORRENDOUS! I've honestly had better luck getting airline customer service to work with me. The worst part about it is, Sunrun CS might work with you, might not, I wouldn't know because they don't return calls, emails, I had to get my case escalated through Twitter and the escalated case manager still ghosted me. All I'm trying to do, is get my solar panels reinstalled, which let me not forget, they delayed my roof being replaced by 3 months because they couldn't get me on the schedule to remove. Then when I tried to setup the reinstall at the same time. they said "you must wait until the roof work is done" then turned around and told me to wait another SIX WEEKS when I told them the job would take 3 days so let's schedule the reinstall for a week out from the removal. They wouldn't work with me for that and now I'm in this predicament and no matter how many properties I own in the future, I'LL NEVER USE SUNRUN AGAIN! I'd rather pay full price electricity bill in Florida in July. read more

If you are looking for solar don't get involved with this company. Their customer service is awful. They are polite but they don't know what they are doing. The left hand does not talk to the right hand. We lease and our solar was out for about a year due to malfunctioning. It took them forever to attempt to fix it. Whey they did they brought the wrong new inverter model. They said they would order the right one. When we contacted them several times they said it was just taking a long time due to supply chain issues. Turns out NO ONE ordered it ! This resulted in us getting a true up statement for almost $2000 in April from PG and E that we had to pay (Sunrun sent us a check for only $855. I called and though they accepted on a lease they have to fix malfunctions, they are not actually financially responsible. In the contract the HOME OWNER is financially responsible for any mistakes they make. The supervisor Louis, finally agreed to give us $450 as a gesture. You guessed it -check never came and they can find no record that he said he would authorize it. Buyer beware read more

In this day and age, it's hard to imagine such poor customer service. Oh, that isn't to say that the folks that you do speak with on some random call center aren't sickeningly sweet, it's just that they present as powerless in any way to actually help you or answer a question. If you do "do" business with SunRun I would advise you to keep copies of EVERYTHING. Payments that you make to your account will not show up or get credited in a timely manner. No one will be able to tell you why or direct you to anyone that does. Their standard answer is to wait 2-3 days. You will be forced to do so - and after this "wait" nothing will have changed. There is an old expression of "they don't know their a** from a hole in the ground." That pretty much describes the experience. CAVEAT EMPTOR. read more

Stay away from Sunrun Solar. I had contacted them through Costco due to the 10% kickback from Costco (parts only, not labor) and come to find out they were about 2x the cost of most every other solar company we contacted for an even smaller system than others had quoted. They requested I put a $500 deposit to work on a design and after realizing a few days later that their cost was double to what we found elsewhere, I requested a refund and my rep Cannon Andrus and his manager Samuel Pennington nearly 4 weeks ago and still no refund of my deposit. I've called and emailed both parties numerous times and I keep getting the run around. This company is not doing good by it's customers and the amount of hoops I've had to jump through to get my refund is not okay. Stay away from at all costs and it is in your best interest to look elsewhere for your solar needs. read more

It's been almost two years and still no resolution to the issue! Things have gone from bad to worse! We found out that the installers left holes in our roof and we had leaks throughout the inside of our hose with all the rain!! Time to get a lawyer! I see a lawsuit coming! SunRun! We're done! read more

Sunrun is the largest company in USA and for sure the worst . Just to mention few things : I have been writing for one month , calling , leaving messages ... no response .. no one should call this company or buy its system .. read more

The worst!! You can't get anybody to call back. I've had solar panels in my backyard laying there for over 2 weeks and can't get anybody to call back and schedule for someone to come and install after getting my roof repaired. Every time I call with a simple question about my bill nobody knows the answer. Horrible costumer service! There is never a supervisor to talk too. Total waste of time and money!! read more

If you are interested in being a Subcontractor for Sunrun, expect to be treated like Ka Ka. The AP Dept. is one of the worst in the business. You will receive payment late 100% of the time, and they will not allow an interest charge to be added. You are ahead if you even get a response from them. Supply Chain is another jewel, they are always shorting parts, and cant even coordinate a simple delivery. None of these issues happened only one time, but every time. read more

Wrong company to do business with. I started my solar experience in Feb doing research and Sunrun looked to be the best company to go with. My sales rep was quick to answer questions or get me information that I needed. Once I signed my paperwork in mid April they were moving forward with everything. There were a couple of hiccups with my town's planning commission however Sunrun was able to navigate them within a reasonable timeframe. Originally my sales rep told me the timeframe for installation would be 30-60 days but on average 45 days. That was April 30th. I requested an update on July 12th because I hadn't heard anything and their response was that they were still waiting on permitting from the city. Finally by September they had the solar panel system installed However the building inspector would not pass the installation. My Sunrun rep said it was because the inspector was being picky. Come to find out it was actually because the installers did not follow the plans they had originally submitted and were approved so now it was done incorrectly. Sunrun came out again to change some items to make sure it would pass inspection on October 28th. The inspector came out AGAIN and failed it a second time because they had not followed the approved plans. AGAIN Sunrun said the inspector was being picky and now was trying not to pass the inspection intentionally when in fact the reason was because Sunrun's installers did NOT follow the approved plans. It is now November 16th and I have not heard from Sunrun on how they will resolve this issue. VERY DISSATISFIED with Sunrun. In addition to my experience with Sunrun's installers I also had a VERY unfortunate incident happen when I was at Costco. I ran into a young lady selling Sunrun and my wife and I told her that we were already in the process of adding solar from Sunrun. As we started talking about the advantages of running my Sunrun thru Costco I had taken a picture of the kiosk with her in it and sent it to my Sunrun reps to let them know that she told me to mention the Costco savings. The response I got was shocking honestly. "Give her my # I'll take That Deal!?" I was COMPLETELY EMBARASSED about the response from my reps. I wasn't thinking anything of texting and talking so I was reading this out loud and the young woman just looked at me totally SHOCKED. My response back to the sales rep was that it was absolutely inappropriate. His response back was that hopefully she had thick skin. I have all of this information in text messages as well as emails from the Sunrun representatives. I am not making this up or exaggerating one bit. I do believe Sunrun should have a serious problem if this is how they allow their business to be run. read more

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Please do your research. Sunrun is the worst solar company out there. They are less than truthful and will tell you anything you want to hear just to make the sale. Thank god I did my research and decided not to go with Sunrun for my project. BEWARE: They required a $500 refundable deposit to conduct a site suevey, which I paid. Later that day I noticed they charged me an extra $500 for a total of $1000. When I notified Sunrun about the extra unauthorized charge, the salesman advised he would look into the matter asap. I never got my money or heard back from the salesman. A week later, I informed Sunrun I was not going to proceed with their company. I also asked for my $500 refundable deposit and my $500 unauthirized charge returned to me. After receiving no response, I reached out to a supervisor and demanded my $1000. She said the funds would be returned in 10-14 business days and instructed me not to dispute the charges with my bank. After waiting 15 days, I filed a compjaint with the Better Business Bureau. Two days later a Sunrun employee sent me an email stating they mailed a $500 check almost three weeks ago (I never received) and they had no record of an extra $500 charge. I sent him a screenshot of my bank account showing two $500 withdraws from Sunrun on the same date. He replied he would send the screenshot to his billing department and get back to me in 2 to 3 business days. I ran out of patience and disputed the charges with my bank and got my money back into my account. Sunrun can deal with my bank. I DO NOT WANT ANY FURTHER CONTACT BY SUNRUN!!! read more

This company will call you multiple times in one day. They asked for personal information and will not stop calling.

This company is so frustrating to deal with especially when trying to get an issue fixed. When I first bought my home in 2021 it was a hassle to get things transferred over to me from the person selling the home since for whatever reason they could not find the signed paperwork and had me sign it multiple times since they did not know. Now move forward to September 2022 and all of a sudden I can't see bills on one of my accounts but the other I can. I report it multiple times since to them since the error is with the online system. They have a tech come out in Jan 2023 to look at the system on my home to make sure that it's good and I never got any info back from them advising what the issue was. I had access to see the bills for maybe about a week or 2 along with the usage but now recently back to square one once I told them that they needed to remove fees they have added to my account due to their error. If you can avoid getting this company as your solar company I would recommend it! They are horrible! read more

Rude and unprofessional. Terrible experience with my customer relations representative Andrew Sotos. This is the email I sent in regards to a 3 minute phone call. Please allow me to better clarify my experience with Andrew. I called because I had tried to follow the instructions yesterday to get my solar system activated. I saw everything was left in the on positions and I had red and green lights flashing on my panel. I checked today and saw the system was still not online on my sunrun account. I called Andrew for help and realized he was not from technical support. From the beginning he essentially told me its three basic steps in the email and was very impatient to help go through those steps with me. I had told him I read the email to which he responded to with "Obviously you didnt read the email cause it says to turn the AC Disconnect off and on and you didn't do that." I later told him that according to the email, after turning it off and on, I should see red and green lights and that currently I was only seeing four flashing red lights. He told me well he does not know you just have to wait for the system to kick on and that they'll monitor it. I asked why I could not speak to a technician and his response was," well you're not there yet, you have to do this first and then if it doesn't work we'll send someone out." When I asked to speak to a manager he said he could not do that because he works on the customer relations side and you wouldn't be the person to answer technical questions. I then asked for your email and he said it was company policy that he could not hand out your email and that it needs to be in an email chain. Completely rude and unprofessional in less than a 3 minute phone call. read more

If I could rate zero stars that's what I would give Sunrun. I started the process in November of 2021 and to this day I have been waiting to get my solar panels operating. I have called multiple times for the status and get a different response each time. I called Edison directly to inquire and found out the wrong form was submitted by Sunrun. I am already having to make monthly payments on panels that aren't even operating. I am so disappointed with this company and would never recommend them. I wish I had looked into the reviews before signing the contract. DO NOT SIGN UP WITH SUNRUN!!! read more

Your company is terrible! I've had my solar panels since October and they've never worked and I'm paying $175.65 a month for nothing and they just now supposedly said they work and the app should work 3 days ago. I'm so upset and it still doesn't work. This month I've paid $1,053.90 out of pocket to company that hasn't done shit for me and I'm also still paying a high Edison bill. read more

Awful customer service. Signed up with Sun Run through Costco's solar program. Installation was completed in December 2021 and we are still waiting on February 17, 2021 for Sun Run to activate our system. My husband has called multiple times and gets shuffled from person to person each one saying they are working on it. Ridiculous. We will be contacting Costco regarding the poor customer service. read more

This company is absolutely terrible and unprofessional. Coming from someone who had given them literally months to correctly address and correct the problem. This company will never call you back even though they guarantee they will, they will open a case and immediately close it a couple of days later without contacting you for further steps. Their employees will literally lie to you and tell you things that will happen and then it will not and you will be stuck with a true up bill at the end of the year that is over $600, and you can't get a hold of anybody to correct the solution. When you finally get a hold of someone they will tell you that there's nothing you can do and you will be stuck in a lease you can't get out of. Do not come here for solar, run away as fast as you can. Horrible customer service at a horrible company read more

Look , This company is great The PPA is fantastic, no lean. Got install through TJ . Would recommend.

i signed my contract with vivent solar 10 years ago and i guess sunrun bought the contract. sunrun charges me a little less than sdge charges. At the time i was going over my baseline allowance then the price per kwh would go up 30% so this system would keep me within my baseline allowance. the system i got was a 3.1 kw system and if i would of bought it outright it would of cost about 6000. i have paid around 8000 in monthly payments since the begining. i asked for a payout amt to pay it off and i would own it. thay quoted me over 8000. thats more then i would pay if i had a new system installed. there a rip off read more

Terrible experience. System consistently under produced, and Sunrun did not honor their agreement. It ended up costing me more because I was having to pay time of use with Edison. Customer service was friendly, but incompetant, with no resolution. You could hardly understand them because their English was so broken. Do not recommend this company to anyone. read more

Worst customer service EVER. They do not call you back. My system is not even completed and I have had nothing but problems with the office staff. The equipment was installed by nice, clean, polite, people. They appeared to do a great job. 2 month later the system is not yet running so I don't know if they did a great job for sure. I have called the office days in a row and never received a call back. Now I am ready to just have the equipment removed. If they can't return a phone call or complete installation I now have no faith in them. read more

We had a great expeience with Sunrun Rep Tami Nielsen. Congenial, courteous, concise, great information and tremendous sense of humor. Tami is a very good ambassador for Sunrun Solar. read more