Poor service poor follow up will not take responsibility for damage linen cabinet or mirrors and floors that I did not buy I did not buy a broken home I payed full price for a lot unit that was 2 yrs old they took advantage of me and took short cuts Be careful when you buy with them I have pictures to pack up my statement There is more read more

DO NOT BUY FROM Jacobsen Homes or Suncrest Homes. I purchased my home and it was set up in beginning of 2017. Almost immediately I noticed problems. There was moisture in my kids closets. Mold began to grow almost immediately. There was standing water in my breaker box. The vents began to grow mold. My kitchen floor is literally falling in. The dealer is zero help, the manufacture said they would help but they came out and seen it and said it's not their problem. They blame the AC company and the AC company blames the manufacturer. The duct tape on the wall is where a rep came out from the dealer to evaluate the cause and he poked a hole with a screw driver to look for moisture....then covered it with tape. He did this in 2 areas. The rep from the factory told me the flooring by the front door was cut to short and that could let moisture in. The wall by the front door is soft and flexing. The first guy that came just put a nail in the trim as a "fix". When the manufacturers came to look for themselves they said there is GALLONS AND GALLONS ("40+") of water in the duct lines but nobody will take responsibility for the root cause. I am a disabled veteran and I have a child with respiratory problems and they don't care. I put every dime I had into the purchase of a home for my kids and I which was a disaster in itself only to have a home that it literally falling apart. I am nearing the end of my warranty period and they still will not help. I have to keep damp-rid in every room and they fill up so fast. My plumbing is wrong. Hot is cold and cold is hot. Told them that my first day here and it still haven't been fixed. The floor in the master closet is starting to soften as well. Toilet in the front bath rocks. Isn't installed correctly. Told them that too and it's never been fixed. All this should be a warranty thing but they refuse to fix any of it. I was told by the first crew that came out that the entire underside of my kitchen floor was covered in mold. And that it was failing! I gave the dealer $50k down because I was told I had to then was told I couldn't afford the home I wanted and in the end was sold this piece of crap for MORE than the one I wanted!! They take advantage of you and don't care at all!! read more

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