This company is the worst company I have ever come across. The people running it are very rude and unprofessional. When we tried to check in, they turned up late and the boat was not equipped to host 9 people. We believed the boat could host 9 people therefore it should be equipped for 9 people. There weren't enough plates, glasses and mugs. The plates were dirty and clearly not ready for us even though they turned up late. For 3 weeks we experienced problems with the boat things were regularly breaking. There were continuous problems with the throttle, one of the winches didn't work from day 1 and the genoa furling drum was faulty. There was a sofa in the saloon which had some screws lose, so when we hit some rough weather the screws came out and the sofa moved across the floor scratching it. One of the cabins had bunk beds which quickly became nicknamed the 'deathbed' the top bunk sunk to a few inches from the person sleeping in the bottoms bunk. Clearly not very safe. Also, the spray hood had been ripped from the start. The genoa uv protector flew off when we were trying to furl it, with the faulty furling drum. On of the cabin windows was smashed by a wave causing water to flood the bed. During this rough weather we also realised that water flowed in through the hatches even when they were locked shut.
On return of the boat we cleaned and got off the boat at the right time and a girl came on to check the boat. Firstly she kicked us off the boat so she could check which was completely dodgy. We felt like they wanted us off the boat so they could cause more damage and blame it on us. The girl was so rude and blamed us for anything she could. She came up with the most outrageous things: the steering wheel had leather around it and she said that we'd broken it as it came apart in the middle. So apparently that's not wear and tear?! She got on the boat and picked up a winch handle and said we'd broken it... She hadn't tested it with a winch so how did she know it was broken? Unless, it was broken before and she wants to blame it on us?! Apparently the window that broke was purposely broken by someone... It's about 2cm thick flexiglass. How can someone break that on purpose?! There's some scratches on the skirting board in the galley and that was us as well. We didn't go anywhere near the skirting board that would manage to scratch it. Surely that would be wear and tear of a boat that's chartered all summer.
This woman clearly doesn't know the difference between wear and tear of a sailing boat that is taken out on the sea in conditions that can't be predicted certainly and actual damage caused by the crew. She also doesn't realise that the upkeep of huge boat is the responsibility of the owner, not the customer. If you're thinking about chartering a yacht with this company, DONT DO IT!! ITS THE WORST DECISION YOU WILL EVER MAKE. The people are not pleasant to deal with and will cause you more stress on your holiday than it's worth. And if you do choose to go with them, expect to be charged an arm and a leg for the upkeep of the boat. read more
