Exceptional and prompt customer service from both call centre staff and staff on site!!!…read more I just wanted to say a huge thank you to a member of staff that helped me today. His name is Pa. I parked at Spinningfields in Manchester and memorised floor 15 when i walked to the lifts. When returning to my car in the afternoon, i couldnt find it. I called the number on the parking ticket and explained i had checked a number of floors above and below where I thought I had parked. The lady advised me to go to the barriers and someone would be with me shortly. Within 5 minutes, Pa arrived and reassured me that it happens alot. He eased my mind to a certain extent and knew that i was in safe hands. He said we would start at the top and work our way down. If for whatever reason, we cant find it; he would then ask for the cctv footage of when i came in and to check if the car had left. It turned out i had actually parked on floor 5 .... not 15. When we found it i felt really stupid, but again; Pa reassured me that its a common thing as it happens all the time. He had also kept me talking whilst we were walking to say that he vaguely remembered seeing my car on his walk araound earlier. This is what kept me going. This again put me at ease, as not only is there cctv, but that told me that they physically check on the vehicles too. His customer service skills were amazing, as was the way he handled the whole situation. He showed determination, dedication and a genuine care in wanting to help me find my car. I really felt Pa deserved recognition for his hard work today. Too many people find the time to complain nowadays but not enough give credit or praise where it's due. Thank you Pa You were absolutely fantastic, so calm, smiley (in a supportive way) positive and proactive. You saved my day! Amy (punto)