When I first contacted Sun Ridge to find out how much a home efficiency evaluation was outside of Edmonton, I was told it was $150 + GST. In a follow up phone call and email, I was told there was a $38 travel fee for outside of Edmonton. I then received an invoice for $261.50 on the day of the appointment, and was told there is now an $89 travel fee.
I wanted to cancel the appointment last minute, but Matt, the auditor, assured me there was a $38 fee and he'd charge me appropriately when he came.
While he was here doing the assessment, I received an updated invoice from the office for $161.50 - still with the $89 mileage fee, but with an additional $100 ontop of the $300 Energy Efficiency Alberta rebate. I know in Edmonton there's an additional rebate offered by the city, however, I'm not in Edmonton.
They said that there were bumps due to a system change, however it seems to me that there's simply not an understanding over how the billing works, and this is a big issue that I believe needs a complete overhaul.
From how I understand it, it is $450 for the service, plus GST, plus a $39 mileage fee. The $300 rebate then gets taken off from the overall total.
On the flipside, Matt was courteous, thorough and answered all of my questions and showed me where there were areas of concern. The report does take some time (3 weeks) to receive, but he went over what to expect and it seemed very straightforward.
I cannot say that I would recommend this company due to the billing issues that were resolved when I sent the correct invoice back to the office for their records. While Matt was very professional and apologetic for the errors and miscommunication, it seems they have some kinks to work out.
EDIT: I have reduced my 3 star rating to 1 star. We have been waiting for the report to be filed with the correct agencies, and I have inquired a few times. While Matt has been quick to respond to all messages until the most recent and provide the information required, after 4 weeks of waiting we have found out that the file number was NOT submitted to Natural Resources Canada as promised, which has caused a significant delay in submitting paperwork for the renovations and work that has since been done.
I am not at all a fan of performing work that should be handled by a company to begin with, and this is now twice that I have had to find information on my own. I should not have to create a proper invoice for myself, nor should I have to dig around to find out if the paperwork was filed properly. Nor should anyone else. While the auditor was good while he was here and in follow up interactions, I do not have confidence in this company as a whole. read more
