Overall had a wonderful experience with this office! The thing that impressed me most was the…read morefriendliness of the staff. All the receptionists I have encountered have been very knowledgeable, helpful, and have gone out of their way to make sure all my questions are answered and that I'm comfortable. I've been here frequently in the past few months due to a new diagnosis, and every time I've come in I've had nothing but positive experiences with the staff. Receptionists: polite, informed, kind, and helpful. Nurses/LPNs: friendly, efficient, helpful, and really took the time to make sure they had all my medical history correct and even shared a few jokes with me. One thing that really impressed me the most recent time I came in is that when I went to check in, I asked if there were vending machines or somewhere I could get a drink. The receptionist offered to get me a cup for water, however when I explained that I was asking for a drink because I'm diabetic and my blood sugar was low, so I needed something with sugar in it, she dropped everything to go in the back and get me some orange juice. The receptionist next to her heard what was going on, and she ALSO dropped everything to go find me a juice. I ended up with 2 juices, and was very touched by their eagerness to help me.
The only reason I'm giving 4 stars instead of 5 is because about half the times I've come in, I've had to wait to be called back for 30 minutes or more. Since I expect having to wait now, it's not a big deal because I keep that in mind when scheduling appointments. Another reason for the 4 star rating is that I did have one instance where I was scheduled for an office procedure, and I showed up for the appointment only to learn that I'd have to come back another day for the procedure because there had been a scheduling error, and I had been scheduled with the NP instead of the doctor, and the NP did not do the type of procedure I needed. However, everyone in the office was very empathetic and apologetic, and they worked me into the schedule the next day. If they could fix the wait-time issue, this place would be 5+ stars.
